We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (226)
Filter reviews
226 results
Traveller rating
72
59
40
23
32
Traveller type
Time of year
LanguageAll languages
72
59
40
23
32
Show reviews that mention
All reviewsroom was cleanan older hotelwaffleswould stay here againone night staycoffee makercontinental breakfastshuttlepillowslamprefrigeratorgr
Filter
Updating list...
200 - 205 of 226 reviews
Reviewed 7 August 2011

My son got married in Lowell at the Fallasburg Park (I was the father of the groom). I took on the job to secure a lodging location for the brides's family and groom's family, plus out of town friends. (I needed to block approximately 20 rooms for the wedding). I do not live in Michigan and therefore had to locate the hotel via website and phone calls. I called multiple hotels near the wedding venue and the Clarion Inn & Suites Grand Rapids personnel were extremely knowledgeable, accommodating and friendly. The room cost was moderate which was very important because I did not want to select a hotel that was too expensive, but at the same time I didn't want a hotel that was considered "inexpensive" and take the risk that the accommodations would be inadequate. I did not know the bride's family and therefore wanted a nice place, but not at the sacrifice of them paying an arm and leg for their lodging. I needed a hotel that would provide a great experience for a moderate cost. The website was very detailed regarding ammenites provided and the pictures gave an accurate portrayal of the facility. The Clarion Inn & Suites Grand Rapids was a great experience for a reasonable cost. Stephanie (General Manager) was so very helpful. Prior to our arrival I would e-mail Stephanie regarding various questions and changes and she was very quick to respond. She was relaxed and efficient and as the guests arrived her staff was very accommodating to their varying needs and never once made anyone feel as though we were "bothering" them. The staff was great! Many of the Bride's family memebers told me that their experience at the hotel was great; which meant alot to me because I had accepted the responsibility to locate the lodging location and I was glad to know I had made a great choice. Stephanie (the front desk manager) heard that the bride and groom were also going to stay at the hotel and she ordered a huge bouquet of white roses and decorated the room with balloons and provided a card from the hotel - plus they got breakfast in bed. WOW!!!! How very nice of the hotel. In addition, the hotel has a great "hot" breakfast (free). The breakfast room was also available for use after breakfast was finished and our group would meet there to converse and we even used it as a place to create signs, have a drink with friends (sometimes late into the evening) and we even used the room for the bride and groom to open gifts the day after the wedding with family and friends. The pool was great for the kids and the young adults enjoyed the fitness room. Being that the wedding was in a park there were many last minute things to do and Gordon Foods was very close. In addition there are many restaurants within walking distance and one of the groomsmen needed a tee shirt and Target was across the road. It was a very convenient location with easy access to the freeway and some of guests used the free hotel/airport shuttle service. The Clarion Inn & Suites Grand Rapids provided us a great experience and I will always remember and appreciate this. I asked if I could leave a monetary tip for the various staff that were so intregal to providing both families a great experience and this was the reply - "We do not accept tips - but would greatly appreciate if you would rate your experience on Trip Advisor for the benefit of the entire hotel". Wow!!!! The employees were not concerned about their individual gain, but instead were concerned about the team and hotel. Once again - they proved that they were there to provide a quality service and not there for personal gain only. (An extremely impressive group of employees). I would highly recommend this facility. Rollin B.

Room Tip: Beds are high (double thick pillowtop mattress). Ask for lower bed if you are phys. disabled.
  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RoadiesSouthFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2011

We stayed here with our 2 kids when our flight was cancelled out of Grand Rapids. This place exceeded our expectations in several ways. The shuttle was there for us immediately. They have a discounted rate for stranded travelers. They serve free breakfast and a simple buffet dinner. The desk clerk called the caterer to find out if the meal would be ok for my son, who has a nut allergy. The room was clean and had a big flat-screen tv. Downsides... there was no fan in the bathroom. The satellite TV kept dropping out (maybe due to weather). All in all, I highly recommend this motel.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank tswayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2011

We stayed here on our way up to upper Michigan and liked it so much that we decided to stay on our way back to Chicago as well. Older motel that has been completely refurbished. Very clean, comfortable beds and chairs to relax in. Would plan to return during future visits to Michigan. Suites are two separate rooms which makes it nice for families and added privacy.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank ceniuman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

Very good value and great staff. Clean, quiet, close to airport and staff is always friendly and willing to help. They really make the difference. I almost exclusively stay at this hotel when on the SE side of GR.

  • Stayed: August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank TC49512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2011

I am very picky about hotels in general, but mostly about the cleanliness in my hotel room. This Clarion was one of the cleanest I've ever stayed in. My compliments and thanks to the staff!

The free breakfast buffet was also one of the nicest I've seen. Everything was very fresh and hot food (eggs and bacon) was included. Fresh fruit, yogurt, bagels, etc also available.

The rooms are comfortable. We stayed in a double queen room. The only seating was a desk chair. Since up to 4 people could be staying there, it would be nice to have some additional seating.

The front desk staff was very friendly but a bit confused. So check in took longer than it should have.

Nice sized outdoor heated pool. The pool and surrounding area were clean and well maintained.

We would definitely stay here again.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Motown_Mrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews