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“This property is getting old and dirty”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #28 of 49 Hotels in Grand Rapids
Wixom, Michigan
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“This property is getting old and dirty”
Reviewed 13 July 2013

I have stayed at this hotel many other times, so I have seen this facility decline in quality.
The room we were in had carpet that was torn just at the door. The carpet was DIRTY. This facility needs a complete make over to get me back again.
I was in my socks most of the time I was in the room and the bottom of my socks were DIRTY.
The carpet at the hotel entrance to the rooms was DIRTY.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Sleep Inn & Suites, responded to this review, 27 August 2013
Thank you for taking the time to review your stay with us. I apologize for the delay in responding. We value our guests feedback good and bad. With our guest feedback in mind we have implemented a deep clean program for the rooms as well as the public areas. We are in the early stages of preparing for a replacement of the current room carpeting. Again, thank you for taking the time to let us know how we are doing.
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135 reviews from our community

Traveller rating
    52
    33
    30
    13
    7
See reviews for
49
33
7
19
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Michigan
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 June 2013

We were attending the Meijer Michigan Games and a block of rooms were reserved for us. The lobby was comfortable, as was the breakfast room. They serve a light dinner some days of the week, and breakfast daily. I would recommend that you concentrate on the fruit, bagels and yogurt or cereal and skip the eggs and sausage...a general consensus! Our room was clean and equipped with enough linens. There was a stand alone shower and the sink was outside of the commode/shower area. The pool area and hot tub looked nice but we didn't use them. There were picnic tables outside of the pool area, which accomodated guests for our nightly wind down. There was even a nice lookng gas grill for those who wished to use it. The staff was friendly and efficient, making us feel right at home. My only complaint was the carpet on the stairs. It is in dire need of cleaning/replacing. I spoke to one of the staff and he assured me that the hotel was upgrading, and the carpet would be replaced shortly. The price was right! Very good value! I would definitely stay again. Oops..forgot to mention..the landscaping and flowers were a pleasant additioin to the overall appearance of the hotel.

Room Tip: We were on the second floor, which was reached either by an elevator or a large open staircase..whic...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retired04Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Sleep Inn & Suites, responded to this review, 27 August 2013
Thank you for taking time to present our hotel with a review of your stay! We try to use all feedback given to us to make changes that will improve the quality of stay for each and every guest. Thank you again for contributing to helping our hotel improve everyday.
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Port Angeles, Washington
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 June 2013 via mobile

After reading reviews here, we booked. The staff at the desk was listening to headphones and not really dialed in. There was evidence of disrepair around the elevators and in the bathroom. The third floor was over 80 degrees and the air conditioner was off. I went to turn it on and found broken controls and a burned and broken 110v plug. The room was clean and spacious. I contacted the desk on two separate occasions for lengthy/continuing disturbances outside of our room in the hallway. I don't feel our experience matched the overall review score. We will not return.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Sleep Inn & Suites, responded to this review, 27 August 2013
Thank you for taking the time to write a review. I understand the frustration you may have had during your stay and sincerely apologize. It is never acceptable for our front desk staff to be wearing headphones while on duty and trust me when I say that will never happen again. We have also fixed the issue with the air on the 3rd floor. Unfortunately during your stay we had a couple of guests who decided not to respect others around them. I feel your frustration in having to call twice. We are continually updating our procedures and training to prevent such issues going forward. I do hope that you will give us a second chance to make that first impression.
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NORTH DAKOTA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2013

This hotel was excellent- rooms were very clean, pool & hot tub were nice. Close to restaurants. They have an awesome breakfast- They even served hamburgers and salad one night..Staff is very nice to deal with...would DEFINATELY RECOMMEND THIS HOTEL! 5 STARS!! *****

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank audz62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Sleep Inn & Suites, responded to this review, 30 May 2013
Thank you for your wonderful review! We are glad that you were able to enjoy our complimentary dinner. We look forward to having you as our guest again.
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Washington. MI
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 May 2013

This hotel is a nice clean hotel. Check in was quick and friendly. The hotel was exactly what I expected from the description on the hotel website. The hotel is located close to many restaurants on 28th street and many stores also on 28th street. It is about 10-15 minutes to downtown Grand Rapids. The hotel was in a safe nice area. Breakfast was ok we ate early and everything was clean and stocked and the lady working was pleasant. The hotel is a great affordable option to consider staying in while visiting Grand Rapids. I would definitely recommend this hotel.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank family2boys9598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Sleep Inn & Suites, responded to this review, 30 May 2013
Thank you for your review. We are ecstatic that you enjoyed your stay with us. We look forward to having you as our guest again soon.
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Massillon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2013

We have stayed here several times and always enjoy the hotel. Excellent service, comfy beds, CLEAN room and smells. The breakfast area is good. However, the eggs this time were pretty gross. Not sure it they are powdered but definitely not delicious. On the other hand, the waffle machines were great! The older lady working the breakfast area, I believe her name began with a "C" was superb! Very welcoming, smiling, efficient and seemed to enjoy her job. Rate was $84 for the night and we will definitely stay there again. Just not gonna chance the eggs again. You won't be disappointed.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruhejesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Sleep Inn & Suites, responded to this review, 30 May 2013
Thank you for your feedback! Repeat guests such as yourself are the bread and butter of our business. We are honored that you choose to stay at our hotel when you are visiting Grand Rapids.
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McBain, Michigan, USA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 May 2013

Newly remodeled rooms, nice lobby area. Served a free dinner of sloppy joe's and salad and free continental breakfast. The pool was warm but needs some improvements. Broken tiles, missing filter covers, dirty.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rlb3mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Sleep Inn & Suites, responded to this review, 3 May 2013
We would like to thank you for your feedback regarding your recent stay. We appreciate your kind words and also appreciate your concerns about our pool area. The good news is we have been able to fix and repair the issues you had. Thank you for choosing our hotel and we hope to see you again in the future.
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 4284 29th St SE, Grand Rapids, MI 49512-1936
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 78
Reservation Options:
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Grand Rapids
Grand Rapids Sleep Inn
Sleep Inn Grand Rapids

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