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“Comfortable, near airport, friendly and always helpful staff”

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Fairfield Inn & Suites Grand Rapids
Ranked #18 of 49 Hotels in Grand Rapids
Certificate of Excellence
Michigan
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable, near airport, friendly and always helpful staff”
Reviewed 23 April 2014

Altho not in a chic neighborhood, it is very near the airport. Stayed during a recent business trip. Found hotel to be very comfortable, clean, quiet and restful. The staff tries especially hard to be helpful and courteous. Breakfast includes cereals, granolas, fresh fruit, scrambled eggs, ham, fresh waffles, well, you get the idea..indoor salt-water pool well-maintained, hot tub very relaxing. No Chlorine "smell", well-ventilated. Work out room very clean, equipment works and is up-to-date altho small. Maybe not the highest end, but would recommend to anyone. Really appreciated the guest laundry and no trouble at all with Wi-Fi. Not a huge place, but the staff run it as if guests were family.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Fairfield Inn & Suites Grand Rapids, responded to this review, 29 April 2014
Hi Sandra J!
Thank you so much for staying with us at the Fairfield Inn & Suites Grand Rapids and for the great review! We love our newly renovated hotel and new salt-water swimming pool. The difference is amazing! We pride ourselves on great service, accommodations and amenities, so it is very encouraging to hear that you had a great experience while here! We hope to see you again when you return to Grand Rapids!

Kind regards,
Cassaundra Hickok
Director of Sales
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154 reviews from our community

Traveller rating
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    37
    6
    0
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Campton Hills
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 April 2014

Excellent, courteous, welcoming staff. Clean, quiet rooms and facilities. Breakfast is above average. Elevator waits can be long because of small elevator. Reasonable prices for the quality of service and the facility. About 6 miles from downtown Grand Rapids with easy access to highways and points of interest. Will keep this as a target hotel for stays in/around Grand Rapids.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Fairfield Inn & Suites Grand Rapids, responded to this review, 24 April 2014
Hi Robert B!
Thank you for the excellent review! We are thrilled that you enjoyed your stay at our hotel and found our staff to be courteous and welcoming! We are in love with our new renovations and conversion to a Fairfield Inn and Suites, the added amenities and expanded breakfast are amazing!
We hope to see you again when your travels bring you back to Grand Rapids!

Kind regards,
Cassaundra Hickok
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Marcos, California
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 March 2014

I checked in on a Sunday night and checked out the following Friday morning. I got a suite for $120 a night plus about $20 in taxes a night.

The room was pleasant and the living room in the suite has a great desk and wall unit that also supports at big screen TV. It was a good set up. One of my beefs about hotel rooms is that often the desk is lacking in some way, the desk chair sits too low and isn't adjustable or internet is problematic. All these things are fine at this hotel.

Two large screen TVs in the room so if you want to watch it in the living area or in the bed area you can.

There are microwaves and refrigerators in the rooms if that is helpful for you. I always keep a six pack of diet coke handy that way.

Here is something unusual. The maid had recognized that I was running out of diet colas so she got a couple big ones and left a note with them saying, "I noticed you were out of diet coke so I got these for you." Wow. That was a first for me. Needless to say she got a big tip.

They have a self serve breakfast there which is reasonably good but not extensive.

So it is probably a decent value and I would stay there again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bgkrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Fairfield Inn & Suites Grand Rapids, responded to this review, 4 April 2014
Hi Bgkrider,
Thank you so much for staying with us at the Fairfield Inn & Suites Grand Rapids. We enjoyed having you with us and are so glad that you had such a wonderful stay. We are absolutely in love with our newly renovated hotel and our new suites, they are so roomy and comfortable! It is so great to get feedback from our guests that they find them clean and well appointed. Outstanding service is our primary goal so it is fantastic to hear that our room attendant was able to provide you with a great experience by stocking you up with some delicious Diet Coke! We would love to see you again when you return to Grand Rapids!

Kind thanks,
Cassaundra Hickok
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 March 2014 via mobile

The stay was very nice. The breakfast host Mary was very helpful and kind. Mary made sure the food was good and the kids had enough to eat. Farren did a wonderful job having our room clean and ready. I would really recommend staying here.

Stayed March 2014, travelled with family
Helpful?
Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Grand Rapids, responded to this review, 4 April 2014
Hi David V,
Thank you so much for staying with us at the Fairfield Inn & Suites Grand Rapids. We are so thrilled that you had a wonderful stay with us. We are also glad that Mary was able to provide you with a delicious breakfast and outstanding service and that Farren made your room cozy and clean for you. We hope to see you back soon!

Warm regards,
Cassaundra Hickok
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
1 review
Reviewed 21 March 2014

Mary and ALL OF THE STAFF were very, very accommodating. We were pampered and taken care of in high style. We would recommend this hotel to our friends and when we return we will surely stay here again. Thank you Fairfield Inn Grand Rapids.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JesseAnn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Fairfield Inn & Suites Grand Rapids, responded to this review, 24 March 2014
Hi Logan Family,
Thank you so much for staying with us at the Fairfield Inn & Suites Grand Rapids and for the fantastic review! We are so glad that you chose to stay with us and that you had a great experience. We will be passing along your comments to our staff and we look forward to seeing you the next time you are in Grand Rapids!!

Kind regards,
Cassaundra Hickok
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosse Pointe, Michigan
1 review
Reviewed 14 March 2014

I truly enjoyed my stay at the Grand Rapids Fairfield Inn. The hotel was clean and it smelled good. Most of all, the employees made my stay enjoyable. The Breakfast Lady, "Ms. Mary," was the best. She was friendly and a delight to talk to. She is also a very wise woman. Love her. Oh and I can't forget to mention how professional and accommodating Ms. Yonda was. Jasmine the other receptionist was very professional and accommodating as well. I will definitely stay at this venue again. The stay and the affordable price made this a great business trip for me.

Room Tip: Arrive early.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Odessa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Fairfield Inn & Suites Grand Rapids, responded to this review, 19 March 2014
Hi Odessa C!
Wow! Thank you for the fantastic review! We adore our guests and love to treat them to a fantastic stay with incredible amenities and accommodations! It is so thrilling to see that we did just that, and that so many of our employees made an impression on you! We can't wait to see you again when your travels bring you back to Grand Rapids!

Kind regards,
Cassaundra Hickok
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Joseph, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 March 2014

We stayed at this hotel (family of 4) over the first weekend in March for a swim meet. The hotel staff were extremely cheerful and helpful. Room was exceptionally clean and beds were very comfortable. The lobby was recently renovated and very modern looking. Breakfast was hot, fresh, and tended too promptly. All staff greeted us with smiles and were able to accommodate us with a late check out. Will definitely make this hotel a number one pick when returning to Grand Rapids.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CathyO44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Fairfield Inn & Suites Grand Rapids, responded to this review, 19 March 2014
Hi CathyO44,
Thank you so much for your review of our Fairfield Inn & Suites Grand Rapids. We are thrilled that you had such a wonderful stay with us and that you loved all the changes that our renovation brought. We hope to see you again soon!

Warm regards,
Cassaundra Hickok
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Grand Rapids

Property: Fairfield Inn & Suites Grand Rapids
Address: 3930 Stahl Dr SE, Grand Rapids, MI 49546-6154
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Grand Rapids
#10 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Grand Rapids 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Our Grand Rapids, MI Marriott hotel offers guests spacious guest rooms with free WiFi, complimentary breakfast daily, and access to our heated indoor pool, hot tub, and our 24-hour fitness center. Our location places us just a few miles from the Gerald R. Ford International Airport (GRR), and only 15 minutes from downtown Grand Rapids. While visiting us be sure to visit the Frederik Meijer Gardens & Sculpture Park, the Grand Rapids Public Museum, or check out nearby Woodland Mall. No matter the reason for staying with us, our staff is always willing to help you with anything you may need during your time with us. ... more   less 
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Also Known As:
Fairfield Inn Grand Rapids Hotel Grand Rapids
Fairfield Grand Rapids
Grand Rapids Fairfield Inn

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