I stayed at the Comfort Inn Airport in Grand Rapids for one night while on a road trip. I knew I was would be arriving late and leaving early, so I was not looking for more than a reasonably priced, clean and comfortable room that included breakfast. I was not disappointed in my choice. Despite being an older property, the ratings on Trip Advisor were generally positive, and in my opinion, accurate. The rooms have been updated with new furnishings, flat screen TVs, and beds. The only things in the room that didn't look newer were the bathtub, and the bathroom and room doors.
The provided breakfast was fairly typical of a good Comfort Inn. There were a few cereal choices, make-your-own waffles, a couple other hot items, as well as pastries, breads, and fruit. While it was not the best hotel breakfast I've had, it was fine and kept me satisfied until lunch time.
I only had one problem during this stay. As I mentioned above, I planned to arrive late. When I arrived, there were no parking spaces available. I ended up parking along the outer edge of the parking lot where a few others had parked. While I didn't mention this to anyone during my visit, I did mention it on a survey I was sent by Choice Hotels. The management of the hotel quickly responded and said they were working on their recent parking issues.
It is obvious that the management of the hotel cares about keeping their clients happy (the quick response to my survey comment, and many responses to Trip Advisor reviews). It has been my experience that establishments with this type of customer service oriented management are always a good bet.
- Official Description (provided by the hotel):
- Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at Grand Rapids Comfort Inn Airport Hotel. ... more less
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- Also Known As:
- Comfort Inn Airport Hotel Grand Rapids
- Comfort Inn Grand Rapids
- Grand Rapids Comfort Inn