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“Wonderful 3 days”

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Comfort Inn Airport
Ranked #7 of 48 Hotels in Grand Rapids
Certificate of Excellence
Jonesboro, Arkansas
Level 6 Contributor
144 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Wonderful 3 days”
Reviewed 30 June 2014

We spent 3 nights there and it was very good. Breakfast was good, fitness room had what we needed. Staff was exceptionally friendly. Close to everything including our family that we were meeting. No pool but that was ok for us. The rooms were very nice and clean. The only complaint I would have is for us women not enough lighting in the bathrooms.

Room Tip: We had a room on the back side of the hotel on the first floor and it was really quite. Close to so...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evonne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 2 July 2014
Friend - our staff has traveled extensively across the country and we know what great hospitality they provide down South so your kind words truly kit home. We were thrilled to read that you had a great three days with us and were able to take advantage of our various accommodations. Furthermore, thank you for the suggestion on the additional lighting. We will make sure to add this to our next planning meeting. Again, thank you for staying with us. We hope you are doing well and would love to see you the next time you return to Michigan. Have a great weekend!!!
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
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English first
Sofia, Bulgaria
Level 6 Contributor
78 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 25 June 2014

I have stayed in many Choice Hotels over the last two years. This has to be one of the best I have stayed in. The s,mall extras such as a free evening snack, free cookies, free coffee make this standard hotel a bit more special. We stayed in January and it was excellent service from checking in to checking out. The room was a standard type of Comfort Inn room, clean, pleasant, very quiet. Overall this is the best Choice Hotel we stayed in out of many. Highly recommended.

  • Stayed January 2014, travelled on business
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Helpful?
1 Thank Chris_Cotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 30 June 2014
Friend - the highest compliment we can have as a property is to have return visitors. Thank you for letting us know that you have enjoyed your time with us. We believe the little things make a big difference so your positive reinforcement will be a great encouragement to our staff. We hope you are well and would love to see you again in the future. We will have the cookies all set. Take Care and have a wonderful week.
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Northport, Michigan
1 review
Reviewed 22 June 2014

Pleasant room, great bedding. Clean. Nice staff. Conveniently located. Exceptional breakfast: real plates, cups, glasses, and cutlery -- no plastic. Fine food, great selection, well organized breakfast room. This is our fourth stay at this facility and it continues to please us.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 24 June 2014
Friend - first and foremost, thank you so much for being a return guest. The highest compliment a hotel can have is when guests return. Second, thank you so much for the kind words you offered. It is encouraging to know that you have had plesant experiences with us. We do our best and are thrilled to read that you are pleased. We hope you are doing well and look forward to seeing you the next time you return to Grand Rapids. Have a great rest of the week!
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Grand Rapids, Michigan
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 June 2014 via mobile

They let me check in early as a special request. Happy with everything. Room was clean. Walls were pretty soundproof. Breakfast was great. Recommended. Right on the main drag w lots of resteraunts. . .

Stayed June 2014, travelled as a couple
Helpful?
1 Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 16 June 2014
Visiting guest - on behalf of our entire team, we would like to express our gratitude for staying at our property and for offering feedback on your experience. It was wonderful to read that you found our location to be appealing and that we were able to check you in early. We do our best to meet the various guests' needs. Again, thank you so much for staying with us. We hope you are well and have a great rest of the summer!!!
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Highlands Ranch, Colorado
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 11 June 2014

We arrived in Grand Rapids for our grandson's wedding and chose a Comfort Inn because we've had good luck with them before. It was very quiet, comfortable and clean, with great pillows. Every staff member was friendly and more than a little helpful. One who was on a break noticed that my husband was having some trouble walking so he loaded the luggage into our car when we left 2 days later. Their extended continental breakfast had the most choices I've seen at a motel, with everything fresh - even mugs and regular silverware (back to plastic the next AM). The Manager said they're trying to go green and it certainly looked like they're working on it. All in all it was a great stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Barb_P224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 13 June 2014
Friend - on behalf of our entire staff, thank you so much for staying and for providing a detailed recap of your experience at our hotel. We are very blessed to have a staff that truly loves people. It was encouraging to read that you had positive interactions with our team members. We do the best we can including trying to be green. We hope everything is well with you and wish you a wonderful Father's Day Weekend. Take Care and we hope to see you again.
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Clarkston, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

First evening at this older hotel was fine. Room was clean and cool. Day 2 the air conditioning stopped working. After inquiring at the front desk, the nice man told us they did not have a Maintenance but he would check it out. Returned to our room 2 hrs later, still warm. Guess they just unplugged & tried to restart it. Front desk staff did not have any options for us other than reducing our rate (no other rooms available). We opted to switch to another property at 10:30 pm.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Daneen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 9 June 2014
Grand Rapids visitor - first and foremost allow us to apologize for the frustration you experienced with the A/C unit. We have fixed the problem but feel terrible about the inconvience it caused you. We would normally move you to another part of our property but as you note the weekend you stayed we were sold out. We feel terrible. We truly value our guests and definitely want to make things right. We have contacted the number you left on file to no avail. If you have a chance, please give any of our managers a call. We would love to make things up to you. We hope you are well and had a great weekend.
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Ortonville, Michigan
2 reviews
Reviewed 2 June 2014

After staying in other Hotels in the Grand Rapids area, this hotel was a gem! We were in Grand Rapids for volleyball tournaments for the weekend and definitely needed a hotel where we could get a good night sleep each night. The bed was SUPER comfy and the pillows were awesome! Very quiet and very clean. I was very surprised to be upgraded (without asking) to one of the 3 King Executive Suites in the Hotel. It was HUGE! The staff was very friendly and helpful. I picked this hotel in the first place because of the rating given on Tripadvisor.com. Travelers were right when they gave this place an excellent rating. It is conveniently located in an area with many restaurant choices and shopping. Although I did not have the breakfast either morning, others in my group did and said it was very good. Whenever I stay in Grand Rapids again, this will definitely be my hotel choice. Extremely happy with the price and quality!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristy502014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 3 June 2014
Friend - we cannot thank you enough for staying and for writing such a kind review about our property. The sports weekend's are some of our favorites and we are glad to know you and your volleyball group had a pleasant stay. We like to consider oursevles to be one of the best values in Grand Rapids but it means so much more to receive feedback like your offered. Hopefully, you will make another trip into the area soon. Grand Rapids is a great town and we would love to host you again should you choose to visit. Again, thank you so much. Have a great rest of the week and get outside and enjoy the incredible weather!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Airport

Property: Comfort Inn Airport
Address: 4155 28th St SE, Grand Rapids, MI 49512-1903
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Grand Rapids
#4 Family Hotel in Grand Rapids
#11 Romantic Hotel in Grand Rapids
#11 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at Grand Rapids Comfort Inn Airport Hotel. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn

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