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“Relief from a long day” 5 of 5 bubbles
Review of Comfort Inn Airport

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Comfort Inn Airport
Ranked #8 of 49 Hotels in Grand Rapids
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Relief from a long day”
5 of 5 bubbles Reviewed 31 July 2014

The kids and I made it to the hotel after a long day of traveling. I was grateful for the taxi, the greeting at the front desk and the comfortable room. We had stayed at a different hotel the night before at the same price and it was horrible. We were relieved that this room provided comfort, safety and cleanliness. Waking to a complimentary breakfast is always appreciated and your staff lady that maintained it was both courteous and friendly, the right amount for the sleepy crew that we were. If we get the opportunity to return to Grand Rapids, we will return to Comfort Inn.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Barrongos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 1 August 2014
Friend - we are so pleased to hear that you had a good experience at our property. A clean, comfortable room makes all the difference in getting a great night's rest. We are also happy to know that the staff service was welcoming and that our breakfast attendants did a good job. We have a couple amazing ladies on staff who do a fantastic job!!! We will make sure to pass your kind words onto them. Hope to see you again sometime in the future. Have a great weekend!!!
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408 reviews from our community

Traveller rating
    243
    105
    47
    10
    3
See reviews for
137
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79
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
New Brunswick, Canada
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 27 July 2014

Another older property & it's beginning to show it's age but one that is investing in updates. Clean & tidy.
Average exercise-room/equipment.
Below average breakfast with only 1 old lady running it, for a full house.
The walls are a bit too thin.
You need to reconnect/sign to wi-fi every time!

Recommended at $80/night and highly recommended at anywhere below that.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Darius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 28 July 2014
Friend - on behalf of our entire staff, I would like to thank you for your candid review of our property. Your review was honest and it helps in our ongoing effort to be the best we can be. As you note, we are in the process of updating each area of the property. We are about to begin putting new curtains in the rooms and will be expanding the fitness room in the late Fall. We are committed to providing guests with the best experience we can. Again, thank you for staying with us and for the great feedback. We hope you are well and have a great week!
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Windsor, Canada
2 reviews
5 of 5 bubbles Reviewed 26 July 2014

The breakfast was great. The staff (Marie) was friendly and patient with our kids. Thanks! We liked the location -only few min. From highway 96. The hotel is clean and comfortable. I have stayed at comfort inn of at least five cities. This one is the best.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Phoebe X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 28 July 2014
Canadian friend - it was encouraging to read your review of our property. We do feel that we have a great location and staff. Marie does a wonderful job in breakfast. Thank you for letting us know you were able to interact with her. We will make sure to share your kind words. She will be touched. Again, thank you so much for staying. We hope you are well and hope everything is going great up in Canada. Take Care!!!
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Terre Haute, Indiana
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

My wife and I love this place. As Choice hotel Gold Members, they had already upgraded us before we arrived. The staff is friendly and helpful. Breakfast is good...eggs, sausage, waffles, plus all the normal breads, cereal, yogurt, etc. I would recommend this to anyone staying in the Grand Rapids area. The service and attention to detail is what sets this place apart. They truly understand guest hospitality.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank saxsellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 25 July 2014
Friends - we cannot thank you enough for staying with us and for offering such a kind evaluation of your experience. Grand Rapids is a great city with many wonderful lodging options. We are honored that you have chosen to make us your home away from home. Attention to detail does matter in the hospitality industry and we will continue to do all we can to make you and our other visitors feel welcomed. We hope things are well in Indiana and wish you a restful and relaxing weekend. Take Care and again, thanks for visiting us.
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Terre Haute, Indiana
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

This hotel keeps promises, upholds premier guest service and focuses on guest comfort. The room was brilliantly clean and modern! The smiles from everyone upon entering the hotel was so much appreciated. We were promised a specific rate in October of 2013 when we returned to this hotel in the future. They honored this promise and upgraded our room due to Gold status. Hands down Kyle was patient, focused and ready to serve us!! This is Disney level guest service (and I know because my brother is a guest services manager in Epcot at Walt Disney World). The breakfast is fabulous!! The hotel is also quiet and easy to find. Spend your time in this hotel! You will not regret it. Thank you for another fabulous stay! I look forward to returning here again soon!

Room Tip: Third Floor Jacuzzi Suites have a fabulous balcony!
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank frugaltraveler7147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 24 July 2014
Frugal Traveler - on behalf of our entire team, please allow me to express our gratitude for the complimentary review you gave of our property. I chuckled when I read your comment about Epcot as I visited Disney World last week and was blown away by their customer service. We love interacting with guests and it is encouraging to know we are being compared to the happiest place on earth. Also, thank you so much for the kind words about Kyle. He has a huge heart and goes above and beyond to make others feel welcome. He will be touched by your sentiments. Again, thank you so much for staying with us. We hope you are doing well and have a great rest of your week and a relaxing weekend. Take Care!
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Southeastern Michigan
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

Great experience at a Comfort Inn. Room was very modern, updated and clean. Beds were extremely comfortable and being on the 3rd floor was perfect as it was very quiet so we were able to all sleep in. I usually stay at the newer Comfort Suites, but this Comfort Inn was everything as good as a newer Comfort Suites (minus the Suite). I originally booked a balcony room but changed my mind - I called down to the front desk and the gentleman walked the new room keys right up to my room. At most hotels, the people at the front desk ask me to stop down and pick up things from them. This Comfort Inn was a great experience and I would recommend it highly.

Room Tip: I was happy not to have a balcony room so I would not have the large sliding door in my room. Some...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shoo4boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 21 July 2014
Friend - it was wonderful to read that you had a good experience staying at our hotel. We try and go above and beyond to ensure that guests have a great stay. We will be passing your kind words onto each of our staff members. They will be encouraged. Again, thank you so much for staying with us. We hope you had a great weekend and have a relaxing week. Take Care!
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Regina, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

The entrance to this hotel was very nice, and the service was excellent. When we were checking in, the man at the desk asked how long we were staying and, when I told him we were sightseeing, he immediately made some suggestions for things to see. We had a 1 King room which normally has bedside tables on both sides of the bed. This room was smaller than we have had in the past, and had a bedside table on only one side. The bed was a bit mushy so likely needs to be replaced sometimes soon. I mentioned it to the front desk and they immediately made a note to have maintenance check it out. We booked a room with a balcony, but it was not that useful. There were no chairs on the balcony and it overlooked the roof of another building. Breakfast was good with real plates and cutlery rather than the usual plastic stuff. In addition to the usual waffles and hard boiled egges, there were scrambled eggs, sausages, biscuits and gravy. We would stay here again.

Room Tip: The balcony rooms are not worth the extra money unless you want to have the floor to ceiling windows...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Becabica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, 2 July 2014
Friend - we love interacting with guests and telling them about our great city. We were encouraged to read that our Front Desk agent was able to point out some of the highlights of Grand Rapids. Additionally, thanks so much for the compliment on breakfast. We have carefully designed the menu to meet as many of our guests' needs as possible. These surveys are some of the best tools we have to improve and cannot thank you enough for your kind words and for your candid evaluation. We hope you are doing well and wish you a great Fourth of July weekend. Take Care and we look forward to seeing you in the future.
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Additional Information about Comfort Inn Airport

Property: Comfort Inn Airport
Address: 4155 28th St SE, Grand Rapids, MI 49512-1903
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Grand Rapids
#4 Best Value Hotel in Grand Rapids
#11 Romantic Hotel in Grand Rapids
#11 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at Grand Rapids Comfort Inn Airport Hotel. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn

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