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Comfort Inn Airport
Ranked #7 of 49 Hotels in Grand Rapids
Certificate of Excellence
Reviewed 3 August 2014 via mobile

Stayed here and parked while traveling to San Diego. Hotel staff was very nice. Accommodations were clean. Shuttle to and from airport was timely and driver was polite. Had road construction going on but that didn't bother us in room as we couldn't hear it.

Stayed: July 2014
1  Thank Barb F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this reviewResponded 5 August 2014

San Diego Traveler - as one who lives in paradise, we are sure you have enjoyed some wonderful accommodations over the years. This made your review all the more meaningful. We happy to know that you had a pleasant experience at our property and were able to take advantage of the shuttle service. The construction you mention is an ongoing process. We are thrilled with how our new rooms are looking and are glad to know the maintenance staff was quiet throughout. We will pass your kind words onto them and to the rest of our staff. Again, thanks for staying with us. We hope everything back home in California is going well. Take Care!

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232 - 238 of 459 reviews

Reviewed 31 July 2014

The kids and I made it to the hotel after a long day of traveling. I was grateful for the taxi, the greeting at the front desk and the comfortable room. We had stayed at a different hotel the night before at the same price and it was horrible. We were relieved that this room provided comfort, safety and cleanliness. Waking to a complimentary breakfast is always appreciated and your staff lady that maintained it was both courteous and friendly, the right amount for the sleepy crew that we were. If we get the opportunity to return to Grand Rapids, we will return to Comfort Inn.

  • Stayed: July 2014
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2  Thank Barrongos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this reviewResponded 1 August 2014

Friend - we are so pleased to hear that you had a good experience at our property. A clean, comfortable room makes all the difference in getting a great night's rest. We are also happy to know that the staff service was welcoming and that our breakfast attendants did a good job. We have a couple amazing ladies on staff who do a fantastic job!!! We will make sure to pass your kind words onto them. Hope to see you again sometime in the future. Have a great weekend!!!

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Reviewed 27 July 2014

Another older property & it's beginning to show it's age but one that is investing in updates. Clean & tidy.
Average exercise-room/equipment.
Below average breakfast with only 1 old lady running it, for a full house.
The walls are a bit too thin.
You need to reconnect/sign to wi-fi every time!

Recommended at $80/night and highly recommended at anywhere below that.

  • Stayed: July 2014, travelled with family
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1  Thank Darius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this reviewResponded 28 July 2014

Friend - on behalf of our entire staff, I would like to thank you for your candid review of our property. Your review was honest and it helps in our ongoing effort to be the best we can be. As you note, we are in the process of updating each area of the property. We are about to begin putting new curtains in the rooms and will be expanding the fitness room in the late Fall. We are committed to providing guests with the best experience we can. Again, thank you for staying with us and for the great feedback. We hope you are well and have a great week!

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Reviewed 26 July 2014

The breakfast was great. The staff (Marie) was friendly and patient with our kids. Thanks! We liked the location -only few min. From highway 96. The hotel is clean and comfortable. I have stayed at comfort inn of at least five cities. This one is the best.

  • Stayed: July 2014, travelled with family
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Thank Phoebe X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this reviewResponded 28 July 2014

Canadian friend - it was encouraging to read your review of our property. We do feel that we have a great location and staff. Marie does a wonderful job in breakfast. Thank you for letting us know you were able to interact with her. We will make sure to share your kind words. She will be touched. Again, thank you so much for staying. We hope you are well and hope everything is going great up in Canada. Take Care!!!

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Reviewed 23 July 2014

My wife and I love this place. As Choice hotel Gold Members, they had already upgraded us before we arrived. The staff is friendly and helpful. Breakfast is good...eggs, sausage, waffles, plus all the normal breads, cereal, yogurt, etc. I would recommend this to anyone staying in the Grand Rapids area. The service and attention to detail is what sets this place apart. They truly understand guest hospitality.

  • Stayed: July 2014, travelled as a couple
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Thank saxsellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this reviewResponded 25 July 2014

Friends - we cannot thank you enough for staying with us and for offering such a kind evaluation of your experience. Grand Rapids is a great city with many wonderful lodging options. We are honored that you have chosen to make us your home away from home. Attention to detail does matter in the hospitality industry and we will continue to do all we can to make you and our other visitors feel welcomed. We hope things are well in Indiana and wish you a restful and relaxing weekend. Take Care and again, thanks for visiting us.

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Reviewed 22 July 2014

This hotel keeps promises, upholds premier guest service and focuses on guest comfort. The room was brilliantly clean and modern! The smiles from everyone upon entering the hotel was so much appreciated. We were promised a specific rate in October of 2013 when we returned to this hotel in the future. They honored this promise and upgraded our room due to Gold status. Hands down Kyle was patient, focused and ready to serve us!! This is Disney level guest service (and I know because my brother is a guest services manager in Epcot at Walt Disney World). The breakfast is fabulous!! The hotel is also quiet and easy to find. Spend your time in this hotel! You will not regret it. Thank you for another fabulous stay! I look forward to returning here again soon!

Room Tip: Third Floor Jacuzzi Suites have a fabulous balcony!
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  • Stayed: July 2014, travelled with family
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Thank frugaltraveler7147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this reviewResponded 24 July 2014

Frugal Traveler - on behalf of our entire team, please allow me to express our gratitude for the complimentary review you gave of our property. I chuckled when I read your comment about Epcot as I visited Disney World last week and was blown away by their customer service. We love interacting with guests and it is encouraging to know we are being compared to the happiest place on earth. Also, thank you so much for the kind words about Kyle. He has a huge heart and goes above and beyond to make others feel welcome. He will be touched by your sentiments. Again, thank you so much for staying with us. We hope you are doing well and have a great rest of your week and a relaxing weekend. Take Care!

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Reviewed 18 July 2014

Great experience at a Comfort Inn. Room was very modern, updated and clean. Beds were extremely comfortable and being on the 3rd floor was perfect as it was very quiet so we were able to all sleep in. I usually stay at the newer Comfort Suites, but this Comfort Inn was everything as good as a newer Comfort Suites (minus the Suite). I originally booked a balcony room but changed my mind - I called down to the front desk and the gentleman walked the new room keys right up to my room. At most hotels, the people at the front desk ask me to stop down and pick up things from them. This Comfort Inn was a great experience and I would recommend it highly.

Room Tip: I was happy not to have a balcony room so I would not have the large sliding door in my room. Some...
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  • Stayed: July 2014, travelled with family
    • Value
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Thank Shoo4boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this reviewResponded 21 July 2014

Friend - it was wonderful to read that you had a good experience staying at our hotel. We try and go above and beyond to ensure that guests have a great stay. We will be passing your kind words onto each of our staff members. They will be encouraged. Again, thank you so much for staying with us. We hope you had a great weekend and have a relaxing week. Take Care!

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Additional Information about Comfort Inn Airport

Address: 4155 28th St SE, Grand Rapids, MI 49512-1903
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Grand Rapids
#4 Family Hotel in Grand Rapids
#11 Business Hotel in Grand Rapids
#11 Romantic Hotel in Grand Rapids
Price Range: £62 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at Grand Rapids Comfort Inn Airport Hotel. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn

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