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Holiday Inn Express Grandville
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Reviews (145)
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All reviewsstayed herethe breakfast areapool areacinnamon rollsgrand rapidswould stay here againhot tubroom was cleannice hotelmini fridge and microwavebeautiful lobbyfront desk staffgrand valley state universitythird flooroff the beaten patharcade gamesfavorite hotel
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Reviewed 3 May 2013

We travel from Chicago through Michigan often and the Grand Rapids area is a frequent stopping point. Being big fans of Holiday Inn Express for quick layovers, the one in Grandville has been our choice a number of times. During this trip however I found the room to have a funky, unpleasant smell. I wonder if they had some water damage after the recent heavy rains. Other than that my stay was up to the usual standards.

  • Stayed: April 2013, travelled solo
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Thank Lola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bflavin, Communications Director at Holiday Inn Express Grandville, responded to this reviewResponded 14 May 2013

LJMcD57,
Thank you for choosing to stay with us and for giving us feedback about your recent stay at our property. It is always great to have loyal Holiday Inn Express patrons stay at our hotel. We apologize that your room on this last trip had a funky and unpleasant smell to it. Our team will make sure that our maintenance staff goes through the room to check for any problems. We are sorry if this caused any inconvenience during your stay. Again, thank you for the feedback and we hope to have you stay with us again soon. Have a great day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2013

This hotel had the friendliest staff! When calling and asking questions I spoke to Ben (who also checked us in) and he was so nice and helpful!
We stayed as a volleyball team and had about 10 rooms reserved for one night. Rooms were neat, clean, microwave and had a refrigerator.
Although we weren't there long enough to use the pool, it looked great! So did the hot tub!
Nice breakfast variety. The girls liked making their own pancakes and the cinnamon rolls were SOOO good!
The only negative was the air quality in the room. My daughter has asthma and every time we had the air on (heat or cool) the room started smelling like cigarettes. The staff did offer to change rooms and brought me a bottle of Febreeze to use to calm the smell down at 2:30 am!
I appreciate the adjustment on the room price. From this point forward I will ask to have a room that has always been non smoking.

Room Tip: Ask if room has always been non smoking.
  • Stayed: April 2013, travelled with friends
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1  Thank IndianaDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bflavin, Communications Director at Holiday Inn Express Grandville, responded to this reviewResponded 3 May 2013

IndianaDaisy,
Thank you for providing us feedback on your recent stay in Grandville and for choosing to stay with us. We are glad that you and the entire volleyball team enjoyed our rooms and our many breakfast buffet options. We would like to apologize that you had an issue with the air quality during your stay with us. Our management team will be sure to inspect this room and make sure that no other issues occur in the future. Again, we apologize for the inconvenience during your stay and hope to see you again in the future.

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Reviewed 7 April 2013

We recently stayed one night (a Saturday) at this hotel. The Holiday Inn Express in Grandville, is in kind of a strange area, backed up by an older neighborhood. It seemed to be well taken care of and maintained. The parking lot signs stating that you were parking your car at your own risk and tha the hotel was not responsible was a little off putting, so I wasnt sure what to expect. Check in was at 3 and when we arrived just before 4 there were several others checking in. Staff was friendly and efficient. We had a first floor room that was very close to the lobby. It seems that because it was spring break week for a lot of schools, there were a lot of children staying over.
Our room was nicely decorated, spacious and clean. We were very happy with the room. The pool area was very nice but very small relative to the amount of children. The pool area stayed very crowded for our entire stay.
As expected, the halls were very noisy but staff did appear to be doing their best to control the noise.
The breakfast area was very clean and the attendant did a nice job of keeping everything fresh and tidy. The selection included pancakes, eggs, biscuits & gravy, toast bar, cereal, yougurt, milk and juice.
I would not recommend this hotel for a weekend getaway, especially if you want to use the pool or hot tub, however I wouldnt hesitate to stay during the week. The staff was very nice and service was good. This hotel would best be suited for the midweek traveler for business or leisure.

  • Stayed: April 2013, travelled with family
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2  Thank eclecticco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Grandville, responded to this reviewResponded 10 July 2013

Dear eclecticco,

Thank you for taking the time to post a review of the hotel. We are glad you found the rooms nicely decorated and the staff friendly and efficient. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on.

Thank you again for your feedback. We look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2013

I have stayed in lots of hotels in this price range and this was one of the best. Hotel is clean, breakfast was good. Fresh cookies in the afternoon and the indoor pool/ hot tub area was very nice and looked brand new it was so clean. Guest laundry was an extra bonus. It snowed while I was there and they even swept off my car by 7 am! I would definitely stay there again.

  • Stayed: January 2013, travelled on business
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Review collected in partnership with Easytobook.com
Thank Lorri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2013

Excellent staff. Front desk offered up a discount we had mised. Housekeeping staff did a great job and were super friendly. Beds sooo comfy. Rooms clean w fridge and micro. Would maybe not take the poolside room next time because of the noise but its what we requested. Great stay. Will definitely stay again. This is our new place for the G R area. Close to many good restaurants and shopping. 15 minutes to Grand Valley. super nice and clean pool and spa.

Room Tip: Pool rooms are cool but pool open til 10 for kids so no early nights. Or sleeping in. Get a room across the hall instead.
  • Stayed: January 2013, travelled with family
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Thank debntodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bflavin, Communications Director at Holiday Inn Express Grandville, responded to this reviewResponded 31 January 2013

debntodd,
Thank you for giving us your feedback on your stay with us. We are glad that you choose to stay with us when you went to visit your daughter at GVSU. Our staff prides themselves on providing the best experience possible when you stay with us, and we pleased to know that you enjoyed the beds, and all the room amenities. We are sorry that your room off the pool was too noisy for you. Next time, if you would like to move rooms please call the front desk and they will gladly move you to a quieter space. Thank you again for your feedback and have a great day!

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