I grew up close to the Island so it's a good hang out spot when returning home. I've always considered it one of the nicest casinos in the general areas and have hosted birthday celebrations there numerous occasions. Our last trip was completely ruined by poor hotel management and staff. We were lied to about the services and then treated badly by customer service. I took these concerns to the hotel manager as I knew someone would actually have some customer service knowledge. WRONG! The woman completely ignored the situation and refused to do anything to make the situation right. As a seasoned gambler they have lost a frequent player because of these employees. It's sad that such a nice place has to be stained with unqualified employees that do their job poorly.
- Official Description (provided by the hotel):
- Hotel Amenities * Casino open 24 hours a day / 7 days a week. * Guests 18 and older are welcome to gamble. * All times are Eastern Standard Time. * All promotions and prices subject to change at management's discretion. * VIP Services - contact Island Club * Bell service * In-room coffee makers and hair dryers * Irons and boards available, contact front desk * For your convenience, our hotel has a refrigerator for insulin storage * Roll-a-ways and cribs, contact front desk, nominal fee * Cable TV * $.50 access charge per phone call, deposit required Sorry, no pets allowed unless medically necessary. ... more less
- Also Known As:
- Chips In Island Resort And Casino
- Chips In Island Hotel Harris
- Chip Ins Island Hotel