I have recently had a terrible exprience at the ValuePlace in Holland Michigan. I called and the girl on the phone made it seem like she was giving me a great deal and wasn't charging me a deposit. I was charged $226.00 for the week. I spent the first day and night (Monday) with out a working light in the bathroom. The floor in the bathroom and kitchen were filthy! I found roaches in the kictchen! So, I called front desk and told them, I also told them how sticky and dirty the floor was and asked if they would swap out the towels because I was going to use them to clean the floors. I went to front desk to exchange towels and see what they would do about the roaches, no apologies were given! Instead the girl got defensive and told me that sometimes if they use to much cleaner the floors get sticky. The towels were dark brown and black from all the dirt I cleaned up! I called again and asked about roach spray,i was told maintaince has it and will do it in am. Why not aplogize and offer another room?! Day four, I went to the front desk to find a different girl working, so I asked her if they had sprayed for the roaches and asked her what they could do. She was very rude and again no apology! She acted like I was lying and told me that this is the first time she has heard of roaches in that room. I told her that moths were in my shower as well and I was very concerned they( the roaches) would get in my things and I didnt want to take them with me.Nothing was said or done! So after a long week at a new job, my six year old daughter and I wake up early on saturday to roaches all over the kitchen walls (we took pictures) and I was hoping on relaxing today! I called extension 500 for someone to come look and spray but I was just hung up on! We aren't eating in or hanging out in the room due to the situation! I would've liked another room or a refund so we could've went somewhere clean and bug free! I've worked in the hospitality industry for over 15 years myself, and I'm mainly upset over the lack of concern or resolution! Wish I had a good experience and could've stayed for the month. But I dont feel comfortable in this environment with my family and now I feel forced to find somewhere else to go.
- Official Description (provided by the hotel):
- WoodSpring Suites NAME (formerly Value Place NAME) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 9:00 AM - 10:00 AM | Sat. 10:00 AM - 7:00 PM | Sun. 3:00 PM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
- Reservation Options:
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- Also Known As:
- Value Place Holland Hotel Holland