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“Worst hotel stay anywhere.” 1 of 5 bubbles
Review of WoodSpring Suites Grand Rapids Holland

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WoodSpring Suites Grand Rapids Holland
Ranked #13 of 18 Hotels in Holland
Maumee, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst hotel stay anywhere.”
1 of 5 bubbles Reviewed 25 August 2014

This has by far been my worst hotel stay. The staff has been very unfriend and not at all helpful. I love the fact my room has a kitchen, but that is the ONLY positive here. I waited for 15 minutes to check in, the "office hours" are not at all followed. I was below a very noisy family and being a night shifter, need to sleep during the day. I was told NOTHING could be done and I couldn't even get my room switched. My 7 day stay turned into a 2 day stay and I was absolutely miserable the entire time. I will never again come back to a Value Place. Oh, forgot to mention, my reservation was screwed up from the beginning. I was supposed to arrive on a Friday night, but the hotel booked me when in reality there weren't any available rooms. Did I get that night free? NOPE!

Room Tip: I doubt any room here would be a good one. Maybe a top floor if its necessary you stay here.
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  • Stayed August 2014, travelled solo
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jactheak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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93 reviews from our community

Traveller rating
    44
    26
    3
    3
    17
See reviews for
22
4
22
35
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Zeeland, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 August 2014

This place isn't anything fancy but the price is right and the people that work there are extremely helpful! It is difficult to get a room because they are so busy but the young lady put me on the wait list and within a few days I had a call and I was able to check in.
I wasn't traveling but needed to have some bathroom renovations done and could not stay in my home and this was the perfect place for me to stay during that time.
The only downfall was the lack of wifi. I did not want to bring my computer and thought i could just use my phone. No worries, I managed.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brenda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holland, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

We stayed at the Value Place in Holland MI while we were waiting for renovations to be done in our home. I wanted a kitchen so we could save money and not eat out for all our meals. This place offered that and so we decided to check it out. We had never even stopped in before and we were pleasantly surprised on how clean the rooms were and how nice the employees were to us. Extremely happy with the offerings, the rooms are basic but we really did not need anything more. The employees always took the time to say hello whenever we walked by the desk or saw them in passing. If we ever need to find a temporary place to stay, we will not hesitate to return.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather L, Guest Relations Manager at WoodSpring Suites Grand Rapids Holland, responded to this review, 25 July 2014
We are thrilled to read that you enjoyed your stay with us. We always strive to provide our guests with the best stay possible. We hope that you will choose us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holland, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

We had family come into town and Value Place was the right place for us! We needed a place for family members to stay because our place was so busy with graduation activities. We called because they have kitchens and it was located nearby. The folks at the front desk were very accommodating and every one was extremely pleasant. The rooms are not fancy but fancy place equals fancy price and we did not want to over spend for a room. The price was in our budget. The kid's would have liked wifi but they survived without it. We will recommend and use in the future. Thank You

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather L, Guest Relations Manager at WoodSpring Suites Grand Rapids Holland, responded to this review, 9 July 2014
Thank you so much for posting a review of our hotel. I am pleased to read that you found your guest room to be comfortable and affordable. It's great to hear that your family enjoyed their overall stay.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastpointe, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

This was an awesome place to stay. The rooms were clean and neat. I was on the first floor working nights and it was relatively quiet during my stay in the day. There was some closing doors but overall the other quests were nice and considerate of others as they entered and exited daily. The staff were friendly and always greeted me with a smile. I especially want to thank Lynn and Felecia for all their care. The laundry room was always clean and available every time I needed to wash. I will always stay here whenever I visit or work in the Holland, Michigan area again. Next time I will even bring my family to stay with me. I highly recommend the Value Place to everyone looking to visit Holland.

Room Tip: First floor was great. They have an elevator if you choose to stay on 2nd 3rd or 4th but very nice b...
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  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Darryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather L, Guest Relations Manager at WoodSpring Suites Grand Rapids Holland, responded to this review, 16 May 2014
We are thrilled you enjoyed your stay with us! We always strive to make the guest experience as great as possible. We hope that you will stay with us again the next time you find yourself in need of a place to stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grayling, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 April 2014

Came into town for work, needed a place that I could cook my own meals and have a clean, quiet place to stay. Nothing fancy but was just what I needed and the new flat screens where great. The only down fall for me was that they do not have wifi but rather a hard line internet service. The staff was great and the house keeper did a great job at cleaning my room well I was at work.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Buckfinisher_53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather L, Guest Relations Manager at WoodSpring Suites Grand Rapids Holland, responded to this review, 16 May 2014
Thank you for letting us know how we are doing. We always appreciate hearing from our guests. We hope that you will think of Value Place the next time you are in Holland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holland, Michigan
1 review
1 of 5 bubbles Reviewed 15 April 2014

The value place is horrible. The rooms don't get cleaned thoroughly, they are rude and prejudice. My tires were slit right in the parking lot, security saw it happening and said nothing.I would recommend going to the rescue mission rather than Value Place. I even had personal items missing from my room and the staff neglected to look into it.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank michigan989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather L, Guest Relations Manager at WoodSpring Suites Grand Rapids Holland, responded to this review, 16 May 2014
I apologize your stay with us did not meet your expectations. I've emailed you separately to get some additional details and come to some type of resolution. Thank you for taking the time to leave feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about WoodSpring Suites Grand Rapids Holland

Property: WoodSpring Suites Grand Rapids Holland
Address: 2630 Van Ommen Dr, Holland, MI 49424-8315 (Formerly Value Place Holland)
Phone Number:
Region: United States > Michigan > Ottawa County > Holland
Amenities:
Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Holland
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — WoodSpring Suites Grand Rapids Holland 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Value Place Grand Rapids Holland features 105 rooms in its all-suite property with full kitchens, more than 100 channels of cable (including HBO), and access to MVP Sports Health Club with full workout facilities, indoor and outdoor pools, and aerobic areas. Newer to this region, Value Place Grand Rapids Holland is a more affordable, cleaner, safer and simpler lodging option while providing the finest value to our guests. Come tour Value Place Grand Rapids Holland. Check-ins are available on Sunday upon request. Make a reservation today!Value Place is an extended stay hotel that meets every life traveler’s need for affordable, clean and secure, temporary lodging with our remarkably low weekly rates, rigorous cleanliness standards, total commitment to your comfort, privacy and peace of mind, and our just-right simplicity. Whether you’re traveling on business, pleasure, relocation, or just looking for a temporary base camp on your life’s journey, Value Place is your place.Value Place is a much better place Before you decide to stay at Value Place, we want you to be prepared—prepared for a better guest experience. What that means to us is a truly affordable, incredibly clean, safer, simple, flexible experience. And this is more than just a nice idea—it’s the Value Place promise. So how do we do it? By combining all the convenience of a hotel and all the essentials of an apartment. We’re a hybrid—and that makes us better than a hotel, an apartment or any other short-term or long-term housing accommodations you’ll find. Think about it—no extras padded into our price, no hidden fees. No lease to sign, no utilities to set up. And that’s just for starters. Find out how we’re different and what to expect when you’re here. What to expect when you arrive After a brief room tour, you’ll register, pay for the week plus a refundable $100 deposit, and agree to our house rules—which basically come down to common-sense policies that protect the privacy and security of each and every guest. Value Place is a family-friendly place, and children 17 and under stay free. To maintain a consistent guest experience at all of our properties we do have a No Pet Policy, except for service animals. Then we’ll show you to your guest room. It’s that easy. What to expect in your room Although Value Place offers several room choices, the essential features stay the same. You can always count on a simple but fully furnished studio with a kitchen that includes a full size refrigerator and freezer, a microwave, a two-burner stovetop and plenty of cabinet space. You’ll also find two drinking cups, a trash bag, a roll of bathroom tissue and a bar of soap to get you started—because at Value Place, we figure you’d rather shop on your own terms than pay for extras you may not need. If you do want to take advantage of the additional amenities and services we offer—from kitchen cookware to high-speed Internet—they’re available anytime for your convenience for a minimal fee. There’s only one thing guests never seem to be completely prepared for—how astonishingly clean our rooms are. What to expect in and around our building All Value Place properties are newly constructed from the ground up and electronically locked 24/7. That means no one can access our interior-corridor entrances without a valid key card. (No exterior room doors here like at most discount hotels or extended stay motels.) Featuring at least eight cameras and a very well lit parking lot, we keep your safety in and out of the building in mind. All public areas are cleaned daily—including our well-lit parking lot. Beyond our commitment to cleanliness and safety, we also offer vending machines and an onsite laundry room for your convenience. What to expect from our team You won’t find a friendlier team anywhere. Our helpful staff—from Studio Attendants to the Property Manager—will make sure your guest experience is a positive one, whether you need something for your room or directions to the closest car repair shop. At Value Place, you can expect courteous treatment from professionals who are committed to maintaining guest privacy and peace of mind. In fact, some team members live onsite to uphold our rigorous cleaning and safety standards. What to expect at every Value Place When it comes to Value Place, you don’t have to compete with anyone for that perfect apartment or hunt for the best hotel deal in town—we’re always the better choice. At your typical extended stay motel, discount hotel or other short-term housing solution, guests have to give up something that really matters. Not here. At Value Place you will always receive an affordable price in a Cleaner, Safer, Simpler, and Flexible property. We’re about living better through better value. And that makes us the smarter choice. Best of all? We promise a consistently positive guest experience at every Value Place you visit. Explore Value Place locations or make a reservation today. ... more   less 
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Also Known As:
Value Place Holland Hotel Holland

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