This is my second review of this hotel; we stayed almost exactly three years ago when it was a Best Western. The Holland Inn & Suites is currently unaffiliated with BW, but is in the process of becoming a Best Western Plus (as of 2/17/14). In the meantime things are in a bit of flux, and I can't fully recommend the hotel until the BW+ changes are finished.
When I called for special pricing on getting two rooms, I was charged $10 above internet rack rate for the double-queen room. I have no excuse for not questioning that; I figured the freebies being thrown in made up for it (chocolate/wine/bubble bath). The goodies were offered with our King suite, but we had to inquire about them 3 times before receiving them, no one at the front desk took note that we were waiting on them.
We were disappointed to find that the workout room/gym/fitness center is currently completely closed. The pool and hot tub are open (24 hours, too!). The rooms are being re-carpeted, refurnished, and redecorated. One of our two rooms had a strong smoke smell "covered up" by strong cleaners. Towels were scarce in the King room. The television's HBO didn't get good enough reception to be watchable. The light above the sink/mirror didn't work. The desk didn't have a chair.
The continental breakfast buffet was sparse -- cream cheese but no bagels, instant oatmeal but no hot water, no danishes of any kind, no bananas, 2 kinds of dry cereal, waffle maker, some small donuts, English muffins with grape jelly or peanut butter, bread, some Activa yogurts, clemetines and apples, apple juice/oj, coffee. We went out for breakfast, which was not our original plan.
The 1st floor rooms open to the parking lot, but the doorways are not at all shoveled out (but the doors open in), and if you manage the snowbank to go into the room you'd be tracking snow all over their new carpet (no rug by the door to the outside). The grounds were littered with cans and other trash, and a lot of ice.
BUT the beds were very, very comfortable! The lobby is rustic, clean, and well-maintained. The front desk clerks were available, helpful, and friendly. The check-out process was smooth. The wireless service was good. Once the Best Western Plus changeover is complete, this will probably be a very nice place to stay in Holland, MI once again.
- Official Description (provided by the hotel):
- Experience scenic Lake Michigan and the tranquility it offers at our newly renovated beach town hotel. Named one of the happiest places in the U.S., You can discover Holland and its historic Dutch culture with the fascinating Dutch Village shops, restaurants, and galleries located just half a mile from here. There is no better way to begin your relaxing vacation than at our hotel with luxurious amenities that include, oversized guest rooms, pillowtop mattresses, deluxe hot breakfast, indoor pool, hot tub, fitness center and business center. Don't forget your pet can come on vacation with you in our special pet-friendly rooms! From our award-winning downtown to our beautiful lakefront, you'll fall in love with Holland's small town charm and big city amenities. With restaurants in walking distance such as Buffalo Wild Wings(R), Panera Bread(R), and Johnny Carino's(R) and shops nearby this Hope College preferred Holland hotel is in a prime location. Whether you have an adventurous side or if you are looking to unwind during your visit to Holland, there are many fascinating options for everyone. Enjoy your day boating, fishing, hiking, swimming, golfing, shopping, at the museum, or just sunbathing. Holland has many adventurous places to bring the kids as well including Crazy Bounce, Critter Barn, and DeGraaf Nature Center. We are conveniently located near many business travel destinations like Herman Miller, Johnson Controls, Magna Donnelly, Gentex, and Brenner Oil. Book your memorable stay now at the BEST WESTERN PLUS Holland Inn & Suites! ... more less
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- Also Known As:
- Holland Hotel Holland
- Holland Inn And Suites
- Holland Best Western