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“Nice Stay”

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Country Inn By Carlson, Holland
Ranked #9 of 18 Hotels in Holland
Reviewed 12 July 2013

My husband and I booked through Hotwire and had a nice stay here. We ended up with an accessible king room.

Unfortunately, there was a family reunion going on a the hotel and we were right down the hall from the room where the party was set up. It was a bit noisy on the first night. The guest across the hall from us brought a dog even though dogs were not allowed. It would not have bothered us, except for the fact it would bark every time someone walked past the room, which was quite often since the party was right down the hall. We ended up calling the front desk and so did the couple staying in the room next to the dog. It took some time, but an employee came knocking on the dog's door. The owner's were not in the room at the time so it didn't help at all. I'm not sure what ended up happening with the dog. I didn't hear it after that night.

The room was clean, the breakfast was decent. No hot breakfast yet, but they said it will be coming. The beds were really comfortable and we slept well. The location is odd. Google maps tried sending me on the highway entrance ramp to get there. We knew that couldn't be right. It's behind the outlet mall and next to the movie theater.

  • Stayed: June 2013, travelled as a couple
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1  Thank vz5dzh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Country Inn By Carlson, Holland, responded to this reviewResponded 15 July 2013

Thank you for your recent review of the Country Inn. I apologize for the issues you had during your recent stay and ensure you we are working hard to correct these items for our future guests. I do hope that you will give us another chance to show you what we really have to offer!

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479 - 485 of 587 reviews

Reviewed 8 July 2013

Took a trip to Holland this past weekend to drop my daughter off for a 2 week summer camp. The staff was very friendly and called me to make sure the room was to our liking. I really liked that and don't get that kind of service from 4 and 5 star hotels so it was a nice surprise. Our room was clean and nice. I believe the hotel just went through a rennovation and it looked great. We ddin't try the breakfast but the coffee and cookies were both top notch. My family of 4 would definitley stay here again.

  • Stayed: July 2013, travelled with family
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1  Thank amc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Country Inn By Carlson, Holland, responded to this reviewResponded 10 July 2013

Thank you for your recent review of the Country Inn. We are pleased that you enjoyed your stay with us and we look forward to your next visit! Thanks again for choosing the Country Inn!

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Reviewed 8 July 2013

This was the only hotel available in the Saugatuck/Douglas area over a holiday weekend, so our expectations were not high. This place exceeded our expectations because the room was decent sized, the furnishings were new and in good shape, the hotel was quiet, the continental breakfast was simple but adequate and the location was on the edge of town, but easy to get to. There is no DVR or pay per view available, but there is a movie theater in walking distance. The free wifi was nice too.

  • Stayed: July 2013, travelled as a couple
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1  Thank Tigger1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Country Inn By Carlson, Holland, responded to this reviewResponded 10 July 2013

Thank you so much for your recent review of the Country Inn. We are delighted that you enjoyed your stay and that your expectations were exceeded. Our goal is to make this your home away from home and it sounds like we are getting there. We can't wait to see you on your next visit to the Country Inn Holland!

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Reviewed 5 July 2013

The rooms/hallways are fully renovated and nice, but the rest of the hotel is not (Paint!). The advertised Hot Breakfast is not! Anything you can toast is a continental breakfast. None of the eggs, waffles, or breakfast meats you would expect from a true Hot breakfast.

Checking was the real problem. They had one person at the desk during check in, and it took an hour, and the night auditor coming in to get us and the party ahead of us into our rooms. The clerk had given us the King bed and the couple the two queen beds. All that was required was switching the rooms, but the clerk couldn't figure out how to make it happen in the computer. She elected to check in other guests, while "figuring" out our problem. The night auditor had us both on our rooms within 5 mins of her arrival.

Per staff the hotel renovations will be over soon and they will have Hot breakfast. No evidence that they had it previously, so they really need to change their advertising.

  • Stayed: July 2013
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2  Thank SpeedwayJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Country Inn By Carlson, Holland, responded to this reviewResponded 8 July 2013

Thank you for your recent review of the Country Inn. I want to apologize for the experience you had with us and assure you that it is not how we run our hotel. We are starting the breakfast renovations today and we hope that when they are finished you will come back to see us again!

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Reviewed 26 June 2013

I stay at only country inn and suites, so when I arrived I asked for an upgrade, not realizing it's only an inn, no suites. It was recently renovated, so that was a plus for us. As others have stated, it is near a very empty shopping mall, not the fault of the inn, but not the best location either. We didn't get to go to the Dutch village, which is walking distance from the inn. I also noticed a mall across the street with a Kohl's, JCP and Yonkers.

Our room was small, everytime we sat on the toilet in wobbled, and there were what appeared to be paint stains? in the bathtub, even my kids commented on the "dirty tub".

The front desk staff was very friendly and gave me a local map and showed me how to get downtown and to the beach.

If I was going to the Dutch village I would recommend this location.

  • Stayed: June 2013, travelled with family
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1  Thank H R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Country Inn By Carlson, Holland, responded to this reviewResponded 28 June 2013

Thank you for your recent review of the Country Inn. We are one of the few Country Inn's left. We have recently upgraded and have gotten some great feedback. Thank you for your feedback as well because then it allows us to fix the issues for the next guest to stay with us. I do hope you will come back and enjoy some of the Summer with us!

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Reviewed 23 June 2013

On a trip up the coast to see light houses we decided to stop for the night in Holland. This was the only hotel with any available rooms and thus we stayed here. Apparently they just had a renovation and do not offer suites anymore, just regular rooms at a premium rate. The place was very difficult to get to from the highway as you have to drive through what looked like an abandoned strip mall to get to it. But it was very clean and the room was nice. They have gooey cookies in the lobby so that's a plus in my book.

  • Stayed: June 2013, travelled as a couple
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2  Thank indianaseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Country Inn By Carlson, Holland, responded to this reviewResponded 25 June 2013

Thank you for your recent review of the Country Inn. I'm sorry for the confusion as we are the only Country Inn by Carlson. We are happy that you chose to stay with us and that you liked the recent renovation. We hope that the next time you are in Holland you will stay with us again.

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Reviewed 21 June 2013 via mobile

We were assured the hotel had a pack and play for our baby, and that it would be in place when we arrived. When we arrived, no pack and play, and we were informed one wouldn't be available the whole weekend. The hotel suggested "some blankets and pillows" for our infant. Which was a fairlyodd suggestion. Ok place, but beware they can't deliver. We won't risk this one again.

  • Stayed: June 2013
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1  Thank Irishlwyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Country Inn By Carlson, Holland, responded to this reviewResponded 28 June 2013

Thank you for your recent review of the Country Inn. We do have pack and plays but they are on a first come first serve basis. I'm truly sorry that we were out of them the time frame that you stayed with us. I do hope that you will give us another chance to show you what we really have to offer!

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Additional Information about Country Inn By Carlson, Holland

Address: 12260 James St, Holland, MI 49424-8613
Phone Number:
Region: United States > Michigan > Ottawa County > Holland
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Holland
Price Range: £61 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn By Carlson, Holland 3*
Number of rooms: 115
Official Description (provided by the hotel):
100% non smoking facility.Experience the Comfort of the Country Inn by Carlson Holland, MI. Whether your trip is packed with business or filled with fun, our hotel in Holland, Michigan is a comfortable place to relax at the end of the day. The Country Inn by Carlson Holland offers a versatile array of personal comforts and professional conveniences to help ensure a stress-free vacation, such as free high-speed Internet access, an indoor pool and complimentary breakfast. In addition, this premier hotel's location is near the sparkling waters of Lake Michigan and other attractions such as Neli's Dutch Village, Windmill Island and Veldheer's Tulip Garden. There is something for everyone staying at this hotel in Holland, Michigan. ... more   less 
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Also Known As:
Country Inn By Carlson, Holland Hotel Holland
Country Inn Holland
Holland Country Inn
Country Hotel By Carlson Holland

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