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“Great location, but....”

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Magnuson Franklin Square Inn
Ranked #4 of 7 Hotels in Houghton
De Pere, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, but....”
Reviewed 4 November 2013

While the location is great - within walking distance to the university and restaurants, the room is like taking a step back in time. The room still has tube TV's and is quite dated.

In the morning when I pulled back the shower curtain to shower, there was a used washcloth, bar of soap and half used shampoo/conditioner. I immediately called the front desk to inform them and they told me that they would notify management. That's it - no apology. Makes me wonder how clean everything else is?

It may be a great location but customer service and cleanliness is lacking.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tomtom60, Owner at Magnuson Franklin Square Inn, responded to this review, 15 November 2013
Firstly, I would like to apologize for your unsuitable experience at our hotel. Our staff is trained to offer a new room to any guest that is unhappy with their room or attempt to remedy a problem in a prompt manner. I'm terribly sorry this did not happen in your case.
We are in the process of updating all of our rooms with new flat screen TVs, carpet, bedding, and window treatments. A majority of our rooms are completed, but unfortunately, a few rooms remain on the list.
If you would like to discuss this matter, please feel free to call 906-487-1700 and ask for Jan Lubinski or Brian Waters, our general manager.
Best Regards,
Jan Lubinski, Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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109 reviews from our community

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    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
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English first
Traverse City
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 30 September 2013

we have stayed at a lot of nice places but this one takes the cake. I was very pleased with our stay, the best. very nice staff, meals and bar all in one place rite down town and on the water to boot. the isle royal ferry, " ranger" was directly under our window and the guincey head frame from the copper mine is all lit up at nite

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tomtom60, Owner at Magnuson Franklin Square Inn, responded to this review, 16 October 2013
We are so pleased that you found our hotel enjoyable. Please feel free to contact me, Jan, for future reservations. I will make sure that your next stay will be even more enjoyable.
Thank you, Jan Lubinski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 September 2013

Hotel was average -- rooms need updating. TV had HBO, but no sound on
HBO! (other channels were fine)

Breakfast included. Drink vouchers given - but for a very limited selection
of drinks. (It is clearly a gimmick to get people to go to their bar. Other
restaurants/bars nearby are much better.)

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank trvlr88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level 5 Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 August 2013

People at the Franklin are really friendly and the deal we got was great....a large K bed and a nice comfortable couch that could have been pulled out for an extra bed, a circular table with chairs, large, new LCD tv, small refrigerator/freezer, and nice bathroom with all the amenities, except a jacuzzi ...all for $98. This price also included a wonderful full breakfast meal, served by nice waitresses...this restaurant is on the 7th floor with large windows overlooking the river on which the hotel is located, plus we were given 2 coupons at check in for free drinks at their upstairs bar. OUR room was spotlessly clean (Hurray for that!!) with nice up to date furnishings that were better than average for this price....and this rate was for their High season. We came with friends, and all of us said we would definitely return here.
This hotel is very convenient for seeing all of the nearby area and also adjacent to the main street of town, a quaint street with 'old town' architecture buildings....along with many good restaurants to choose , or you can just take the elevator to the hotel's nice 7th floor restaurant for dinner. We didn't go there only because hotel food is often overpriced and often just so-so. But the view from up there was very nice.
Anyway, we are sure you will enjoy it at the Franklin Square in for a night or longer....it is a great stop over location for much of the Keweenaw Peninsula area.
This hotel is also close to Michigan Tech. University, but not so close as to be over run with college students.

Room Tip: We were on the city side view and we got more room for the money than our friends located on the riv...
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfunretired2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Port, Florida
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2013

We found this hotel to be perfect for a family reunion. The view from the lounge can not be beaten and the staff was friendly and helpful.
We took advantage of the free breakfast and drinks, the sauna, hot tub and the view.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveledtocalumet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Branch, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 June 2013

This is our third visit to Houghton and we've never stayed at this hotel before....and we never will again. The smell is horrible. All I can say is, I wouldn't be surprised if there is a morgue on the premise...that is how bad it stinks. It is seriously nauseating. The rooms are old and outdated. The beds sag in the middle. The pool is in a creepy dingy basement with NO windows. The parking is terrible and extremely inconvenient. The wifi is a total joke. I am giving it a "1" because at least....so far the staff has been nice and professional. I blame myself for waiting until the last minute to book a room because this was the only hotel left with vacancies--now I know why. I paid over $100 for this room and expected it to present as such. VERY BAD!!!

Room Tip: Get a room on the lake...the road side is sooooooooooooo loud you'll never get any sleep.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank teal3100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tomtom60, Owner at Magnuson Franklin Square Inn, responded to this review, 24 June 2013
Dear teal3100,
I was quite sad to see your review regarding your obviously very unhappy experience at our hotel. Firstly, anytime a customer is displeased with their room, our front desk staff is happy to reassign them to a more suitable room that accomodates their overall needs. We are in the business to serve you, but we can't do that if we are unaware of a problem.
I am truly sorry that your entire experience with exception of the staff was not satisfactory.
If you would like to discuss this further, please feel free to contact me or our general manager, Brian Waters, by calling our hotel at 906-487-1700.
Thank you,
Jan Lubinski, Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Simpsonville, South Carolina
Level 6 Contributor
215 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 31 January 2013

Stayed here many times over the last 12 years. Great downtown location and great views of the canal and the ski mountain in the winter. Use your free drink coupon in the 7th floor lounge and enjoy the view and the live music or comedy on the weekend! The rooms are a little outdated (some carpets and comforters need replacing), but the bathroom had been updated in my room and was nice. The rooms are clean and spacious, and some have a fridge. In the winter, ask for a room on the upper floors (or on the street side) so you won't hear the snowmobiles behind the hotel at all hours of the night, mainly on the weekends. The snowmobilers and hockey teams can get a little loud inside at night, again mainly on the weekends. The staff is very friendly. The workout room is small and equipment is old but still functional, and tanning beds are also available (but I've never used them). There's also a swimming pool and hot tub, but the last time I tried the pool the water was really cold. I haven't eaten at the restaurant recently, so I can't comment on the food. But the Franklin Square Inn is downtown, within easy walking distance of The Ambassador (pizza and beer), the Library (great beer, ok food) and the Suomi (amazing pancakes).

Room Tip: Stay on the upper floors or street side in the winter to avoid the snowmobile noise at night (mainly...
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SCFamilyof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Magnuson Franklin Square Inn

Property: Magnuson Franklin Square Inn
Address: 820 Shelden Ave, Houghton, MI 49931
Phone Number:
Region: United States > Michigan > Upper Peninsula > Houghton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 Hotels in Houghton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Magnuson Franklin Square Inn 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
At the gateway to the beautiful Keweenaw Peninsula, the Franklin Square Inn is the only full-service hotel and conference facility serving the city of Houghton. Located in the historic downtown district near Michigan Technological University and just minutes from Finlandia University and Portage Hospital, the Franklin Square Inn offers 104 well-appointed guest rooms and deluxe suites with friendly, professional service. Even our casual dining from the 7th floor Shelden Grill and Franklin Square Tap are sure to please. Outdoor enthusiasts will enjoy the beautiful fall colors on the Hancock hillside and the convenient access to recreational and snowmobile trails just outside their door. ... more   less 
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Also Known As:
Franklin Square Hotel Houghton
Best Western Houghton
Houghton Best Western

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