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“Nice Hotel”

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American Inn & Suites Ionia
Ranked #2 of 2 Hotels in Ionia
Reviewed 17 July 2013

Very nice hotel it's been recently remodeled. My room was very nice i was very surprised that the room had a flat screen TV, the bed was very comfortable. The hotel has a very nice pool and hot tub. The staff was very friendly and helpful. I defiantly recommend it.

  • Stayed: July 2013, travelled solo
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3  Thank misty_1979g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
americanmgmt, Manager at American Inn & Suites Ionia, responded to this reviewResponded 8 August 2013

Thank you for your nice review. It is always a pleasure for us to get nice comments and we are really happy that you appreciate our efforts to update and remodel the property. It was a pleasure for us to have you as a guest! We look forward to welcoming you again.

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64 - 70 of 75 reviews

Reviewed 15 July 2013

I stay here frequently and am very happy with the establishment. The rooms have all been upgraded with new carpet and furniture. The owner has always treated me with respect and was happy to help if I ever had a issue. I would recommend this hotel to anyone who wants a comfortable place to Stay!

  • Stayed: July 2013, travelled on business
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4  Thank johnwojcik14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
americanmgmt, Manager at American Inn & Suites Ionia, responded to this reviewResponded 8 August 2013

Thank you for taking the time to post your feedback regarding your stay with us. We are happy to hear how satisfied you are of our improvements. It is our goal that all our guests leave with a smile. Hope to see you soon again.

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Reviewed 24 June 2013

Wow! I cant wait to stay in September 2013.....
I vowed never to stay at this hotel again. In september 2012 it was a very bad experience.
This hotel is under new owners & management, our room was very clean, and totally remodeled, new carpet, beds, curtains, furniture, and our rooms had a refrigerator and new T.V. System, the Internet worked great..... We used the pool, the heating coil went out on the hot tub, but they were working on it :)
The continental breakfest was fresh.....
And the hotel staff was wonderful!
This hotel is in great location, it's located right across from the fairgrounds, where our event was.
So glad we gave this hotel a second chance, thank you for our wonderful stay..... See ya in September.

  • Stayed: June 2013
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5  Thank Mitravler00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
americanmgmt, Manager at American Inn & Suites Ionia, responded to this reviewResponded 10 August 2013

Thank you for taking the time to post a review of our hotel regarding your recent stay with us. We are happy to see your comments about our good amenities, our perfect location and extremely thankful to read that our staff was professional and amiable. Thank you again for posting your review! We look forward to your return visit !

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Reviewed 15 April 2013

I was in Ionia for a bowling tournament this past weekend. We had reserved eight rooms for our group for Saturday night. The people in two rooms decided to go a day early and checked in on Friday to stay until Sunday. Five rooms checked in on Saturday. While at a dinner/event Saturday night, the manager called us about four times to argue that we he was charging us for three additional rooms. The people who decided to arrive on Friday and stay an extra night "no longer counted" toward our eight rooms. He said he'd "do us a favor" and give us credit for one of the rooms. We should have cancelled the 8th room when we realized we didn't need it but to charge us for three when they gained two extra night stays was the foulest customer service I have EVER encountered. It was rude an unprofessional to continue to contact someone when they were at their event that they were in town for.

The room was disgusting. The sheets were so old that they were no longer "white". The room smelled of urine. The pool and hot tub were not available (not that I would have dared to get in one). The toilet was plugged in one of our rooms. The carpet and wall paper was coming off the floor and walls.

I wouldn't even recommend it "if you just need somewhere to sleep". DISGUSTING!!

  • Stayed: April 2013, travelled with friends
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3  Thank Sherry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzanne S, Manager at American Inn & Suites Ionia, responded to this reviewResponded 24 September 2013

Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. All claims against this property and/or staff will be further investigated and corrected where necessary. I hope you will give us another opportunity to service your future lodging needs.

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Reviewed 14 February 2013

The staff was excellent! My room was musty and severely outdated. The carpet was wrinkled indicative of prior water damage... glad I brought my slippers. Windows were filthy. WiFi was not working properly in my section of the building. Phone did not work in my room. The pool had recently been refurbished and was very nice.

Room Tip: Ask for one of the newer rooms.
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  • Stayed: January 2013, travelled on business
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2  Thank Denise_D07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

OMG!!! The new owners have done so much work to this place! We stayed here not long ago before the new owners and as others said before it was not so great BUT these new owners have done soooooooo much work since then. The clerk working tonight took us on a tour of the newer updated rooms (not completly finished but very close to it) and we were so impressed! We can't wait till we come back next month and get to stay in the new improved rooms. Even the rooms that have yet to be updated are in better condition than when we previously stayed. I am very happy that we gave this place a second chance :)

The staff here are extremly accommodating. I've never felt so welcomed. Hopefully the pool and hot tub updates will be done soon too so we can swim next time. I would definitly recommend staying here - don't be afraid to give this place a second try.

Oh and I saw that there is a coupon on the website for discounted rooms. I didn't try using it yet but plan to.

Room Tip: Ask to stay in their newly updated rooms :) We saw some rooms down at the end of the hall on the...
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  • Stayed: January 2013, travelled on business
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5  Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
americanmgmt, Manager at American Inn & Suites Ionia, responded to this reviewResponded 10 August 2013

Thank you for your nice review! It is always a pleasure for us to get nice comments and we are really happy that you appreciate our efforts ! Thank you again for posting a review and we look forward to welcoming you again.

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Reviewed 5 November 2012

Much like other visitors, we found this place to be outdated and the mis-matched, paper-thin linens on the bed suggested that they run to a local store if they needed to replace sheets or pillow cases. Our family rented 3 rooms that night. One couple had to change their room because the toilet didn't flush but then got one where there were dead ants under the lamp on the table! We had reserved a room with a king size bed several days before but, when we checked in, they told us there were none available even though the place was less than half full. Our room had empty packages on the floor from snacks the previous lodgers had dropped. A couple of the breakfast tables had jelly smeared on them and when we told the manager he said, "That happens all the time" and just walked back into his office where he seemed to hang out most of the time. The mattress was comfortable so that was a plus.
The appearance of the hotel seems nice and the pool looked nice but looks can be deceiving. Overall quality was poor: the place is just not kept up.

  • Stayed: October 2012, travelled on business
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4  Thank Traveler0303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about American Inn & Suites Ionia

Address: 423 Brown Blvd, Ionia, MI 48846-2083 (Formerly AmeriHost Inn)
Region: United States > Michigan > Ionia County > Ionia
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Ionia
Price Range: £61 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — American Inn & Suites Ionia 2*
Number of rooms: 60
Official Description (provided by the hotel):
Cozy 2 Story hotel with inside entries, indoor heated pool and whirlpool located in Ionia Michigan. This picturesque town of Ionia was founded in 1833 along the Grand River. The surroundings are seasoned with beautifully restored 19th century architecture, stately public buildings, magnificent old churches, unique gift shops, boutiques, antique and collectible shops and peaceful shaded parks. ... more   less 
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