Booked a two bed suite. The hallway was bright with a nice carpet but when I opened The room, I regretted that I booked this place.
I wanted to take advantage of their stay three separate locations stays get a free night so I opted to stay at BW. The rooms were kinda renovated and I can't imagine what it was before. They have new beds and sofa bed and window covering but they should have fully renovated the bathroom, carpet, lighting and the small things that would have made a difference.
Let's see, the toilet had black stains, the faucet handle was broken, the bathtub looked stained, the bathtub plug was off, the walls were dirty, there was holes in the sheets, dark room and limited lighting and the towels were grey! I thought that maybe we just got a bad set so we asked for extra towels but they were the same except for one! I thought maybe it the lighting but the facecloth were white. I've been in motels that have thin white towels before which I was okay but having grey towels just doesn't sit well with me.
I was so disappointed at myself that I didn't do my due diligence in finding a decent place to stay for my family. We didn't even bother with the breakfast the next day.
The mattress was decent and it was actually new, saw the mattress peaking out on the side.
Also had dinner at a place called Rustica in downtown Kalamazoo which had great food. Also noticed a Staybridge closely. Should have stayed there instead.
- Official Description (provided by the hotel):
- Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary deluxe breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more less
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- Also Known As:
- Best Western Plus Kalamazoo Hotel Kalamazoo