This hotel doesn't deserve ratings above two stars. Website states remodeled in 2009; which I'm sure is accurate however the management and staff have not taken care of investment. General areas are dirty, carpets don't look like they've been clean in some time. Night front desk clerk isn't friendly and acted as if I was bothering him when I checked in and on second night when my room keys didn't work. The morning clerk was sitting on couch watching TV with another employee with his shoes off and didn't notice me until I rang the bell; perhaps because it was 6 AM. I informed him my bathtub had dirt / grease in it and requested it be cleaned. Returned that evening to find it was still dirty. Very disappointed.
- Official Description (provided by the hotel):
- Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary deluxe breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more less
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- Also Known As:
- Best Western Plus Kalamazoo Hotel Kalamazoo