So after my ten year hiatus with Best Western I decided I would give it another try! And here is what happened! Unfortunatly I had only a couple minor issues until well after check out. Our room was clean and nice! It had a full size refridgerator (very nice!) How ever parking was difficult and the pool the first day was slimmy... the second day there was so much chlorine in the pool it was difficult to stay in the room!! The fire alarm panel was malfunctioning!!
I will say this however... Thestaff below management was by far the friendliest staff I had ever encountered. From most of the front desk people, maitenence guy to the housekeeping crew. They were wonderful.
When I booked the room I told them that I would be paying cash... No problem I was told!! So at check out I paid cash. everything was fine. Then last week I went to use my card and it was denied... I thought how could this be. I have onlyused it twice. To my horor the hotel had charged my card for my daughters portion of the bill. No call nothing!! I am in the process of trying to get my money back and tey are saying that they will not reimburse me. The Best Western customer service said that they would get my money back at any cost when I was talking to Lyn and Judith... But Mike yesterday told me tough luck!!
So here is the irony of it all ten years ago I stayed with Best Western on a trip. The same exact thing happened. How could that be??? I will now definatly never stay at a Best Western anything AGAIN! They as a company steal from the consumer!!
- Official Description (provided by the hotel):
- Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary deluxe breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your BEST WESTERN PLUS Kalamazoo Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Kalamazoo Hotel Kalamazoo