My 12 year daughter was playing tennis in the biggest tournament of the year, the Midwest Closed. I didn't get a room until she qualified for the tourney at the beginning of the month. When I called to book the reservation, I told them that I needed two rooms from Thursday June 24 through Sunday June 27 and if she won, I would just recheck in on Sunday. I admit I did not check the confirmation because I had such a long conversation with reservations. We checked in at 1:30 a.m. on Friday, June 25 and thought we were good until Sunday. On Saturday morning because of a rain delay, I did two loads of laundry and could not dry the clothes because the hotel was drying towels in all three dryers. I took the clothes out and put two loads in one dryer and then checked and saw my daughter still needed to report at her regular time. I unloaded wet clothes thinking I would dry later. My daughter played singles and doubles in the afternoon. The hotel called at 2:30 wondering why we hadn't checked out. When I checked my phone and called them at 3:30 I told them I wasn't leaving my daughter and as soon as she was done I would come there to deal with the situation. When I arrived, they had packed both of our rooms, including liquor and things in the freezer. My wet clothes were in bags. My 69 year old mother spread everything out in the lobby to see if they had stolen anything. They charged us a $50.00 late fee and $25.00 service fee. They did nothing to help us look for another hotel. It was one of the most demeaning experiences of my life and a terrible situation for my daughter for the biggest tournament of the year. When I complained to guest relations on Monday, June 28, they were horrified. The general manager called on Tuesday, June 29 and told me they followed hotel policy. Guest relations then told me that the matter was closed. We ended up at the Red Roof Inn a mile from Candlewood were they treated us very kindly and with respect.
- Official Description (provided by the hotel):
- Brand New Extended Stay Hotel in Kalamazoo. Part of the IHG Holiday Inn Family so you get Priority Club Rewards Points for staying with us. We're centrally located right off I-94 exit 80 for Sprinkle Road. Each suite includes a full kitchen with everything you need to start cooking. Each suite also has a 32 inch flat screen TV, wired and wireless hi speed internet for free, free fitness and business center and free laundry facilities. Food and beverages available onsite in our Candlewood Cupboard. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, IHG, Odigeo, Expedia, Hotels.com, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HRS and HotelQuickly so you can book your Candlewood Suites Kalamazoo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Candlewood Suites Kalamazoo Hotel Kalamazoo