We had booked a 1 bedroom suite (king bed along with a pullout sofa sleeper) for our stay on June 19, 2010. I was traveling with my 3 teenagers. We got to the hotel later than expected (around 11pm) due to storms on the drive to Kalamazoo. Upon check in, they gave me a room and I asked if it was the 1 bedroom suite we reserved. The front desk stated that the only room they had left was a standard room (one king bed only in the room). I showed them my confirmation which indicated that I had reserved the suite. I informed them that a room with only one bed for myself and 3 teenagers would not do. They told me to go up to my room and they would let me know shortly what they could do. I said that since there wasn't anymore rooms open at the hotel, I wasn't sure what they meant by 'they would see what they could do'. I mentioned to them that I knew of several other suite hotels in the area which might have an open room in case they could call them and arrange a transfer. They were able to find the Best Western Suites about 5 miles away which did have a Suite available, so after packing up the car again we drove over to it and had a very nice stay. Also, some other reviewers noted that this hotel has a nice free breakfast, but that is not true. I even showed the manager the print out I had showing the reviews, and he said he wasn't sure what they were referring to. His hotel does not offer any type of free breakfast and does not even have an eating area for such a meal. So be careful if you plan to stay here and have a breakfast the next morning. I travel alot and know that situations like this come up every now and then, so I wasn't very upset when it did happen. It was just the last thing you want to hear when it is late at night and you spent the entire day driving with your family that your room is not at the hotel.
- Official Description (provided by the hotel):
- Brand New Extended Stay Hotel in Kalamazoo. Part of the IHG Holiday Inn Family so you get Priority Club Rewards Points for staying with us. We're centrally located right off I-94 exit 80 for Sprinkle Road. Each suite includes a full kitchen with everything you need to start cooking. Each suite also has a 32 inch flat screen TV, wired and wireless hi speed internet for free, free fitness and business center and free laundry facilities. Food and beverages available onsite in our Candlewood Cupboard. ... more less
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- Also Known As:
- Candlewood Suites Kalamazoo Hotel Kalamazoo