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“Webster's Prime is finally firing on all cylinders”
Review of Webster's Prime

Webster's Prime
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Ranked #71 of 350 Restaurants in Kalamazoo
Price range: US$20 - US$65
Cuisines: American, Steakhouse
More restaurant details
Restaurant details
Dining options: Dinner, Reservations
Dining style: Casual Elegant
Cross street: Rose Street
Description: We at Webster's Prime love our location, and love celebrating our area's culture and harvest. Steaks, fresh seafood, and seasonal ingredients come together to create a dynamic dinner menu. From our family of staff, to the ingredients on our plates, Webster's Prime proudly serves the best of local and global. We know you have choices in your dining experience, and we truly appreciate your time and choice of Webster's Prime.
Reviewed 30 July 2013

We've eaten at Webster's several times prior to its current management and had always been disappointed in virtually every aspect of the food, service, and atmosphere as it claimed to be a "5 star" restaurant but was actually a pretentious, over-priced revolving door with mediocre food. How can a restaurant that bills itself as "5 stars" and "Prime" be either when the best cut of beef was USDA Choice? But all that has changed since its new Executive Chef and GM, Stefan Johnson, took over and completely revamped the menu, decor, and staff earlier this year. Gone are the couch-sized dining chairs, rude waiters, and pedestrian food. The place crackles with a subdued energy, stylishly comfortable chairs and booths, and (finally!) outstanding food served by a truly pleasant waitstaff. On our most recent visit this July, we tried several different steaks (Dry aged prime ribeye, while pricey, is amazing), appetizers, and sides which were all cooked perfectly. The pacing of the meal was great up until a large (20) group of diners appeared sans reservation and briefly overwhelmed the weekday serving team, but by dessert all was back to normal. Not to be missed: Truffled potato, French onion soup (onions are caramelized for 5 hours!), house-made cheesecake, and venison tenderloin. Wine prices are very reasonable too. On Friday and Saturday nights, there is live piano music which can be a bit loud if you are seated too close to the piano itself, but we simply ask to be seated away from it (the piano player is very good and plays classic Sinatra-esque, mood-appropriate tunes). Overall, by far the best dining experience in Kalamazoo and we plan on returning at least once a month.

    • Value
    • Atmosphere
    • Service
    • Food
Thank BillB68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana F, Event Coordinator at Webster's Prime, responded to this reviewResponded 3 August 2013

BillB68,

Thank you for the wonderful review. We have shared this with our management team, kitchen staff, and front of the house serving staff. We have also shared your review with, William, our house piano player.

We are so pleased that you enjoy our food, service, and ambiance, and thank you for trying several menu items while you were dining with us!

We very much look forward to seeing you again in the future!

Thanks again!

Alana Fisher
Event Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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61 - 65 of 102 reviews

Reviewed 2 July 2013

This is about the only steakhouse in Kalamazoo. The steak was prepared as ordered. The service was exceptional and friendly. The recommended asparagus fell short. The table was wobbly. Obviously, I am nitpicking.

Thank 452CraigS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana F, Event Coordinator at Webster's Prime, responded to this reviewResponded 9 July 2013

452CraigS,

Thank you very much for your review. We are happy that your steak was prepared to your liking, and that you felt your service was exceptional. We are sorry to hear about your asparagus and wobbly table. We have taken your comments into consideration and have discussed them with the culinary staff. Please do come visit us again, next time you are in town.

Thank you,

Alana Fisher
Event Coordinator
Webster's Prime

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2013

Staying at Radisson for a meeting, dinner previous night at zazios was wonderful. Chef John told us about a chef's dinner the next night in Webster's. The chefs from each of the restaurants in the hotel, prepared a course with a paired wine. Food and wines were complex and amazing. The value of this wine dinner was incomparable. Anyone living within an hour drive of Kalamazoo, must not miss these dinners in the future!

Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana F, Event Coordinator at Webster's Prime, responded to this reviewResponded 29 May 2013

Pamela,

Thank you very much for your kind review of Webster's Prime, Zazios, and the first ever Greenleaf Hospitality Group Signature Chef's Wine Dinner! We greatly appreciate the fact that you stopped in on Chef John's word alone, and that you were able to attend this very fun event! Thanks again!

PS Your wine is on it's way to you. Should arrive very soon!

Alana Fisher
Event Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2013

Although Webster's is an elegant restaurant, it can be fairly noisy even with the pleasant live piano music in the background. My wife and I were surprised to be seated in a large and overly bright booth that could have accommodated 6 people. It was not very intimate and made us feel a bit like we were on display. Our server was friendly, attentive and efficient.

My wife ordered onion soup, creamed spinach and scallops. The onion soup came so heaped with large croutons that it looked more like potato soup, and it was not at all enjoyable. My wife said her creamed spinach tasted like frozen spinach floating in milk and covered in bread crumbs--again, she did not enjoy it. She said her scallops were delicious, however.

I ordered shellfish bisque, grilled asparagus, and an 8-ounce Angus tenderloin filet cooked medium. The cup of bisque was tasty but a bit on the skimpy side. My grilled asparagus was delicious--by far the best of 3 restaurant servings of asparagus that I have eaten over the last 3 weekends. My tenderloin filet was cooked perfectly and tasted nothing short of superb--definitely the best cut of beef that I have had in years.

For dessert, we both ordered flourless chocolate torte with raspberry tiramisu gelato. It looked and tasted wonderful, but the torte was somewhat difficult to eat with the spoon with which it was served. We each enjoyed 2 glasses of white and red house wines with our dinners. Although Webster's has excellent wine, beer and drink menus, we were disappointed not to see the attractive selection of Michigan wines that were available the last time we ate here.

Finally, be forewarned that Webster's is a relatively expensive restaurant. Our dinner tab for two came to $168, not including the gratuity. But the beef is the best in town!

    • Value
    • Atmosphere
    • Service
    • Food
Thank 600AndyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana F, Event Coordinator at Webster's Prime, responded to this reviewResponded 15 May 2013

600AndyB,

We would like to thank you for taking the time to review Webster’s Prime on Trip Advisor. We are so pleased that you enjoyed our service, grilled asparagus, and Angus tenderloin. We are also very pleased that your wife enjoyed our scallops. Please know that we truly appreciate your choice in Webster’s Prime and all of your feedback from your recent dining experience. We have reviewed your notes with our kitchen and our serving staff, and are taking the proper steps to correct the mishaps. We hope to see you back here shortly. Thanks again!

Alana Fisher
Event Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2013

I won ticket to a concert and part of the prize was a free meal here. Let me just say it was the best meal I have ever had in Kalamazoo MI. The salad had flowers. yum every course complimenting the last

1  Thank nda0321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana F, Event Coordinator at Webster's Prime, responded to this reviewResponded 23 March 2013

nda0321,

Thank you for submitting a review on Webster's Prime. We are very pleased that you enjoyed your meal and we hope to see you again very soon!

Thanks again!

Alana Fisher
Event Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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