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“Wow, Big change!!”

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Red Roof Inn Kalamazoo West - Western Michigan U
Ranked #14 of 31 Hotels in Kalamazoo
Michigan
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wow, Big change!!”
Reviewed 29 October 2013

I used to stay at this Red Roof a few years back. I stopped staying there and stayed at the other Red Roof in Kalamazoo, because for the price, I actually felt safer and the East Red Roof was cleaner. On my last stay, the desk manager suggested I try the Red Roof on stadium again because of the upgrading. He was right!!!!! I stayed in 102 and it was a King size upgrade. It was clean and very nice!!! I stayed on a Thursday nite and it was actually quiet. The Gal at the front desk was awesome and very informing about the area. It was about $60 for the 20% discounted rate with no cancel because I am a member Red Roof card holder. For once this was an actual clean and updated Red Roof. I will definitely stay again and Thank You Red Roof for finally a great experience. I hope that more Red Roofs follow suit and I really hope this Red Roof keeps up the great job. The King size bed is huge enough for 2 people to sleep very comfortable. I don't know about the other rooms, but the King Size room update is A+.

Room Tip: Stay in the King Size upgraded for one or 2 people!!!
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Homewardbound2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, 7 November 2013
Thank you for taking the time to post a wonderful review.

We are so pleased that you enjoyed the changes that we have made. We are very excited about our updated rooms and the quality of our new product. Thank you for noticing.

We look forward to seeing you in the future.

Sincerely,

Terry Northam
General Manager
Red Roof Inn – Western Michigan University
I0025@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
St. Augustine, Florida
Level Contributor
137 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 24 October 2013

We have stayed at a number of Red Roof Inns as we are pet owners and love the pet policy at the Red Roof. Our room appeared to be freshly refurbished and clean and the shower was amazing for a hotel of this type. While the mattress was a little hard for my taste, the room was pleasant and the flat screen TV very nice.
While the inn is close to the I-94 expressway we did not hear any traffic noise. The room had a microwave and refrigerator and was ideal for our one night stay. We would stay again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmesFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, 25 October 2013
Thank you for taking the time to post a wonderful review.

We are so pleased that you enjoyed our refurbished rooms and wanted you to know that our renovation is not quite complete as we will be replacing all of our beds in the next month.

We are also happy that you like our "pet friendly" policy because we know that people with pets consider them to be part of their family.

It is truly a pleasure having you as our guest and we look forward to seeing you in the future.

Sincerely,

Terry Northam
General Manager
Red Roof Inn – Western Michigan University
I0025@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utrecht, The Netherlands
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 October 2013

This will probably not be an issue all year rond, but I like to sleep with a window open. This however is a true motel, with outside corridors and airconditioners on the corridor. If you want to sleep in a cool room, your only option is to turn on the noisy airconditioner. If you are not bothered by this, then the room is as standard: spacious, clean.

This hotel is available trough Hotwire.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank lli_030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, 25 October 2013
Thank you for your review.

We are sorry that our windows don't open because we know how refreshing it can be when they do, but we are pleased that you enjoyed our clean rooms.

I will make sure to share your comments with our team.

We look forward to seeing you in the future.

Sincerely,

Terry Northam
General Manager
Red Roof Inn – Western Michigan University
I0025@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
529 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed 15 October 2013

We stayed here for one night while visiting family. The hotel is a typical Red Rood property, meaning outside corridors, no elevators and fairly basic accommodations. Front desk service was excellent: the managers do a fine job. We had the larger king room; the sink was in the room, and the toilet/shower was in one of the smallest bathrooms I have ever seen. We did not use the microwave or refrigerator, but imagine they could come in handy. Cleanliness was adequate but the tub could have been cleaner. The bed was of the old quilted bedspread and blanket variety. The price was pretty steep, probably because it was a busy weekend in town and the hotel was full.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJTOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, 25 October 2013
Thank you for taking the time to post a review.

We are so pleased that you enjoyed the service provided by our front desk team.

I wanted you to know that we are currently in the middle of a renovation in which we will be replacing all of our beds, bedspreads, curtains and flooring. I am sure that you will enjoy the update to our product.

Sincerely,

Terry Northam
General Manager
Red Roof Inn – Western Michigan University
I0025@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln Park, Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 October 2013 via mobile

Our son was just accepted at Western Michigan University! We stayed here for two nights on this trip and one night on a previous trip in June of 2013. The rooms were clean and comfortable and had plenty of space for the three of us and our dog. We always get a room with a refrigerator and microwave and both worked fine. The flat screen TV was very nice! Staff was friendly and wonderful when we needed extra towels and shampoo. Great place to stay...close to the campus at the right price! You will be seeing us again over the next 4 years!

Stayed October 2013, travelled with family
Helpful?
Thank tammypio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, 25 October 2013
Thank you for your review.

We are so pleased that you enjoyed your stay and the cleanliness of our rooms and the service that our staff was able to provide for you. We have many guests that stay with us when they visit Western Michigan University and we enjoy our relationship with them.

We are pleased that we will be seeing you again.

Sincerely,

Terry Northam
General Manager
Red Roof Inn – Western Michigan University
I0025@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Plains, Missouri, United States
1 review
Reviewed 2 October 2013

After driving over 1000 miles with two young children, I arrived at this hotel. It was very easy to find. The man behind the desk was very knowledgeable about the area and he was more than happy to take the time to show us local attractions that I could take the kids to that afternoon. he was spot on. His directions were great. The hotel is near a few different universities, but it doesn't seem that way.

Upon entering the room, I noticed that it smelled(good smell) very strongly of some sort of exotic fruit like mango or something. the room was neat and organized. The mattresses were old and very used.

If it wasn't for the strong(but good) smell and the very soft mattress, This hotel was perfect. I would ABSOLUTELY go back there and I RECOMMEND THIS TO ANYONE TRAVELING THROUGH THE KALAMAZOO WEST AREA.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, 4 October 2013
Thank you for taking the time to post a wonderful review.

I am happy that you were able to relax after your long journey and that our staff was able to assist you with finding our great local attractions.

Please know that all of our beds are being replaced next month as we go through a renovation project.

I will make sure to share your comments with our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

It is truly a pleasure having you as our guest and we look forward to seeing you in the future.

Sincerely,

Terry Northam
General Manager
Red Roof Inn – Western Michigan University
I0025@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan, United States
Level Contributor
4 reviews
Reviewed 2 October 2013

Great place to stay that is close to everything I needed. Sharon at the front desk was especially helpful when I needed to fax something. My computer was not working properly and she faxed everything I needed faxed, was a life saver!!!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review, 4 October 2013
Thank you for taking the time to post a review.

I am happy that Sharon was able to help you with your business and that you enjoyed our wonderful location.

I will make sure to share your comments with Sharon and the rest of our team.

It is truly a pleasure having you as our guest and we look forward to seeing you in the future.

Sincerely,

Terry Northam
General Manager
Red Roof Inn – Western Michigan University
I0025@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Kalamazoo West - Western Michigan U

Property: Red Roof Inn Kalamazoo West - Western Michigan U
Address: 5425 W Michigan Ave, Kalamazoo, MI 49009-1907
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Best Value Hotel in Kalamazoo
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Kalamazoo West - Western Michigan U 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Kalamazoo West Hotel Kalamazoo
Kalamazoo Red Roof Inn

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