I had to stay at this hotel for work in the Kalamazoo area in August 2012. I got to my room around 6pm and the first thing I noticed beside the fact that the entire place smelled old and musty, was white crusty stains on the comforter!! I found one of the maids (rooms were still being cleaned) and showed it to her. She took the duvet cover off, but said she would ask if she could get a replacement. I walked down the hall a few minutes later and could see that as they cleaned the rooms, they did not remove the duvet covers to be washed between guests. I went out to get bleach wipes and when I returned I had a duvet cover that was not visibly dirty.
It was down hill from there:
I wiped down all counters, sinks, tables, etc. and got visible dirt from all surfaces. 2 spiders in the bathroom on the first day. Next am.: waffle maker broken, fruit was extremely old, yogurt served in a big tub with a spoon shoved in it, milk served in a jug sitting out on the counter with no ice, almost no choices for pastries--one was hostess type chocolate covered donuts which were stale!!
The final straw was the second night when a silverfish bug crawled across my foot while I was working at the desk...checked out as soon as I could get another room (the town was booked due to several events).
I spend 30-40 nights per year in hotels...this was by far the first time I was this grossed out!
- Official Description (provided by the hotel):
- At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more less
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- Also Known As:
- Country Inn Kalamazoo
- Kalamazoo Country Inn