I really take no pleasure in writing this review. I have stayed at this hotel twice for business, and I declined to review after the first visit thinking that maybe my experience was outside of the norm. I continued to see good reviews for this hotel and consented to stay here again for a short business trip.
I concluded after both visits that the staff is quite wonderful, hospitable and enthusiastic. However, there needs to be some serious training in the housekeeping staff. I always bring Lysol, a pillow and blanket when I travel, and it was much needed here. In fact, I had to go out and get a second can of
Lysol. I don't think that my room had been cleaned in quite some time. There was a layer of dust on the dresser, ice bucket, coffee machine. The door to the bathroom had layers if dirt that were crusted into the paint. The curtains had thick visible crusty stains on them, and the chair and both duvets had white stains in them. Yuk. I really don't know why ANY hotels still have those nasty old duvets. Everyone knows that they are never cleaned.
The toilet had mold/dirt? in the bowl and the hairdryer had a crusty layer of dirt dust on the top surface.
I have posted all the photos here as well.
As much as I find the staff friendly, I cannot justify the price for the room knowing the quality that I am receiving. This room should be 40-50 bucks a night, not nearly 100.
I really hope that they overhaul the housekeeping here. It is desperately needed.
- Official Description (provided by the hotel):
- At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more less
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- Also Known As:
- Country Inn Kalamazoo
- Kalamazoo Country Inn