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“Cleanliness issues”

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Country Inn & Suites By Carlson, Kalamazoo
Ranked #17 of 31 Hotels in Kalamazoo
West Bloomfield, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Cleanliness issues”
Reviewed 26 March 2014 via mobile

I really take no pleasure in writing this review. I have stayed at this hotel twice for business, and I declined to review after the first visit thinking that maybe my experience was outside of the norm. I continued to see good reviews for this hotel and consented to stay here again for a short business trip.
I concluded after both visits that the staff is quite wonderful, hospitable and enthusiastic. However, there needs to be some serious training in the housekeeping staff. I always bring Lysol, a pillow and blanket when I travel, and it was much needed here. In fact, I had to go out and get a second can of
Lysol. I don't think that my room had been cleaned in quite some time. There was a layer of dust on the dresser, ice bucket, coffee machine. The door to the bathroom had layers if dirt that were crusted into the paint. The curtains had thick visible crusty stains on them, and the chair and both duvets had white stains in them. Yuk. I really don't know why ANY hotels still have those nasty old duvets. Everyone knows that they are never cleaned.
The toilet had mold/dirt? in the bowl and the hairdryer had a crusty layer of dirt dust on the top surface.
I have posted all the photos here as well.
As much as I find the staff friendly, I cannot justify the price for the room knowing the quality that I am receiving. This room should be 40-50 bucks a night, not nearly 100.
I really hope that they overhaul the housekeeping here. It is desperately needed.

Stayed March 2014, travelled on business
Helpful?
Thank Arahael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 1 April 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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249 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 March 2014

Sure, the staff is nice, but my neighbors were both very chatty on their phones and I could clearly hear nearly every word spoken, right from the comfort of my bed. Consider yourself warned, and be considerate of your volume!

  • Stayed March 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Corey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paris
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 March 2014

I have stayed at this Country Inn and Suites approximately five or six time. The staff is very accommodating, the rooms are up-to-date, very clean and comfortable. The hotel was clean and quiet and the bed was very comfortable.I was surprised that it was more than just fruit and bagels. They had a few hot items, waffle makers, and a good selection of breads and pastries. They also put out cookies and fruit in the evenings, which I always think is a nice touch, especially for those traveling with children.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Haven, Michigan
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 16 February 2014 via mobile

Here for a wedding. Hotel is average but staff goes above & beyond. The gentleman that works front desk at night (Furat) was very helpful & courteous. He is a valuable asset. Morning fellow was helpful as well. Being here with a wedding party we got to view most room types .They all were all tidy & comfy. My only complaint is they had ran out of sugar. Only aspartame was available.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvthesun33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 28 February 2014
Thank you for your feedback and for taking the time to write about your experience. We apoloize that we ran out of sugar but are glad to hear that you enjoyed your stay. We are delighted to hear that your treatment by our staff was excellent. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudson, Michigan
Level Contributor
4 reviews
Reviewed 13 January 2014

Like a previous reviewer, I booked this room through Priceline not knowing which hotel I would get. After finding out and reading other reviews, I was a bit worried (since the hotel we got last year was terrible). I was delightfully surprised. The rooms and common areas were very clean (wore white socks around the room and they stayed clean). The staff was friendly and very helpful. The room had everything one could ask for: (2) beds, pull-out sofa bed, TV, coffee maker, frig, microwave, desk with chair and (2) armchairs, iron and ironing board. It was not fancy, but nice. The beds were very comfortable. The breakfast had hot waffles, eggs and sausage and cold cereal, fresh fruit, rolls and a nice choice of juices and coffee. I didn't see the pool, but my husband did and he said it was nice. Overall, we had an excellent experience and plan to stay here next year when we return for Kalamazoo Beer Week.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 28 February 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that we exceeded your expectations. We are glad to read that you enjoyed the cleanliness of our rooms, the complimentary breakfast and your treatment by our staff. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
1 review
Reviewed 16 December 2013

I booked through an Expedia deal. The hotel was nice and clean. The front desk person was very professional and polite. The beds were comfortable and breakfast was good. I would definitely stay at this hotel again and would recommend it to others.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwanMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 28 February 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
116 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 3 December 2013

Average hotel. Nothing spectacular or outstanding. Ask for a room close to front if you don't want to make the loooong walk from the back of the hotel. Breakfast room small but the food offerings are adequate. Beds are comfortable.

We were with the kids' sports team and had to stay here. If it were up to me I'd stay somewhere else.

Room Tip: Long walk to rooms in back
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pezzler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Property: Country Inn & Suites By Carlson, Kalamazoo
Address: 1912 E Kilgore Service Rd, Kalamazoo, MI 49002-1732
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 31 Hotels in Kalamazoo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Kalamazoo 3*
Number of rooms: 79
Official Description (provided by the hotel):
At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more   less 
Reservation Options:
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn

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