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“Simply Outstanding”

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Country Inn & Suites By Carlson, Kalamazoo
Ranked #17 of 31 Hotels in Kalamazoo
Kalamazoo, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Simply Outstanding”
Reviewed 28 August 2014

We have had excellent experiences at Country Inns and Suites in both Michigan and Illinois. As a matter of fact, we stayed at this very location when we got married last year. So, when my husband's grandmother suddenly and unexpectedly lost her home, our first thought was to use Country Inn until we could arrange for more permanent housing. Our plan was to have her be in a safe, comfortable place while going through this major change in circumstance, while still providing a measure of freedom and independence. We had no idea how much our expectations would be exceeded by this top-notch facility and staff. The front desk team went well above and beyond with their flexibility and caring, specifically Olga. Olga worked with us on a daily basis to make sure Grandma had a place to stay, since we weren't sure exactly how long her stay would be. In addition, Olga went out of her way to talk to Grandma, whenever she left her room to get fresh air, fresh coffee or (of course) your signature fresh cookies. Every other front desk staff member was similarly helpful, although we didn't have enough contact with them to gather their names. However, it is clear that you customer service staff training is of the highest caliber. In addition, special recognition should be given to a member of the cleaning staff, Evelina (although I'm not sure if I'm spelling it right). Evelina made Grandma feel very much at home, taking time to share her experiences in Rome (including bringing in a photo album specifically to share with Grandma), and even bringing her husband by to meet her. She really made Grandma feel welcome and at home, at a time where she really needed that feeling. Finally, while she forgot to get any of their names, Grandma did mention being very grateful for the staff running the hot breakfast area. On one of the days of her stay, she got going a little late, and got to the dining area just as it was closing. Even though they had already blocked off the area and were working to clear it for the rest of the day, the staff stopped what they were doing and took the time to make sure Grandma got the items she wanted without a second thought and with smiles on their faces. It's the kind of service that one might feel lucky to get at a high-end luxury place in a big city (for several times the price, of course), and it's the kind of service that will bring us back to Country Inns and Suites every time we can.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 29 August 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites Kalamazoo. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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250 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2014

Needs remodeling and the Breakfast that the other Country inns and suits have.. Needs a Hot tub and a Working Waffle Machine...... Could have cleaner furniture Stains on the couch in our room!! Not Shure what happen there!!!!!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank Randall V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 29 August 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

This property was clean, the staff friendly, the rooms spacious, and the complimentary breakfast fairly decent. I will utulize the property again, as I will have subsequent trips into Kalamazoo. There was no negative or downside, for me, with the property.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 26 August 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us at Country Inn & Suites Kalamazoo, We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrenville, United States
1 review
Reviewed 17 August 2014

The motel was hard to find, if looking at the map in the Country Inns & Suites Book. It gives incomplete directions. The motel is out of the way, which could be considered good, because it was quiet - no traffic noise. Poor design of the bathroom, just a little too small. Couldn't close the bathroom door unless we put the toilet seat up! Otherwise, clean room, comfortable but very high beds

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Dorothie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 18 August 2014
Thank you for taking the time to write your review. The Country Inn & Suites Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vero Beach, Florida
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 August 2014

This should have been a nice place to stay. Very close to the airport, seems like a safe area. First I had purchased this room on line. They demanded a $100 room security deposit for each room.

It was mid night so I stayed but I did not like it.

The room had old style linen. I just don't like dark colored sheets.

The shower pluming was loose in the wall and the valve was broken. it worked but not a confidence builder.

Breakfast in the morning was the worst. The bold coffee was NOT bold. It was lightly colored water. The eggs, sausage and potatoes were all microwaved. Not unexpected but not very appealing.

The final straw was that the dishes that were provided looked like they were only washed on one side. The top looked clean but the bottoms were greasy and felt dirty. Wiping them with a napkin left a yellow brown stain on the napkin. And when they are all neatly stacked....the dirty side was on the clean side.

This is not a recommended hotel. (BTW my deposit has not been refunded yet either)

Room Tip: Look somewhere else to stay.
See more room tips
  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DavidLoPresti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 14 August 2014
Thank you for taking the time to write your review. The Country Inn & Suites of Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing these matters to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee
1 review
Reviewed 12 August 2014

Our room was a king on the second floor which was comfortable and quiet. The bed was very comfortable, but the bathroom was very small. Pool was small and not inviting. Internet was on the slow side. Location was excellent with easy access to the airport and freeway. There are several restaurants nearby including a pancake house.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank SaragMilwaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 13 August 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 August 2014

We stayed in a king suite which I would say was a little pricey for what we got. Hallways were very shabby and kinda smelled weird but the room was clean and in better condition. "Living area" had couch with pull out bed, chair, desk with office chair, and a decent size fridge and microwave. Two sinks, one in bathroom and one out in living area. Shower looked good but could use some improvements so you don't feel like when you pull to turn on the shower that the faucet may come off. Bed was super comfy, as were sheets and comforter. TV in both bed area and living area.

Breakfast was decent, pool area was a little dark but ok. Wifi did not work at all for myself or my husband on either of our phones or IPads. Girl at desk when we checked in was super friendly and helpful.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank kmvLansing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, 11 August 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Please reach out to any of our employees directly should you have any concerns during or after your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Property: Country Inn & Suites By Carlson, Kalamazoo
Address: 1912 E Kilgore Service Rd, Kalamazoo, MI 49002-1732
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 31 Hotels in Kalamazoo
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Kalamazoo 3*
Number of rooms: 79
Official Description (provided by the hotel):
At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more   less 
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn

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