We have had excellent experiences at Country Inns and Suites in both Michigan and Illinois. As a matter of fact, we stayed at this very location when we got married last year. So, when my husband's grandmother suddenly and unexpectedly lost her home, our first thought was to use Country Inn until we could arrange for more permanent housing. Our plan was to have her be in a safe, comfortable place while going through this major change in circumstance, while still providing a measure of freedom and independence. We had no idea how much our expectations would be exceeded by this top-notch facility and staff. The front desk team went well above and beyond with their flexibility and caring, specifically Olga. Olga worked with us on a daily basis to make sure Grandma had a place to stay, since we weren't sure exactly how long her stay would be. In addition, Olga went out of her way to talk to Grandma, whenever she left her room to get fresh air, fresh coffee or (of course) your signature fresh cookies. Every other front desk staff member was similarly helpful, although we didn't have enough contact with them to gather their names. However, it is clear that you customer service staff training is of the highest caliber. In addition, special recognition should be given to a member of the cleaning staff, Evelina (although I'm not sure if I'm spelling it right). Evelina made Grandma feel very much at home, taking time to share her experiences in Rome (including bringing in a photo album specifically to share with Grandma), and even bringing her husband by to meet her. She really made Grandma feel welcome and at home, at a time where she really needed that feeling. Finally, while she forgot to get any of their names, Grandma did mention being very grateful for the staff running the hot breakfast area. On one of the days of her stay, she got going a little late, and got to the dining area just as it was closing. Even though they had already blocked off the area and were working to clear it for the rest of the day, the staff stopped what they were doing and took the time to make sure Grandma got the items she wanted without a second thought and with smiles on their faces. It's the kind of service that one might feel lucky to get at a high-end luxury place in a big city (for several times the price, of course), and it's the kind of service that will bring us back to Country Inns and Suites every time we can.
- Official Description (provided by the hotel):
- At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn Kalamazoo
- Kalamazoo Country Inn