Desk staff was friendly. Building is a bit worn down, but very clean. Location is very convenient to the interstate. Did find my alarm clock was defaced by a previous customer. When I checked out, it was difficult to get attention of the desk staff. She had also been assigned by management to run the breakfast bar at the same time. Front desk computer was not able to print a receipt when I checked out. They had to e-mail me the receipt. But without a smart-phone I could not look it over till I returned home a few days later.