This hotel is run by the worst customer service that I have ever experienced in my life. I was overcharged for my room, which according to the reviews here is not the first time. My room was $166, I was charged $174 plus another charge of $150. I called and spoke to Whitney, she said it was a mistake and that she would correct it. Instead, she charged me $150 TWO more times. This makes $624 that they have tied up from my account which then caused NSF fees from my bank. When I called to point this out and to get some restitution, Whitney was EXTREMELY rude and said the additional charges were for smoking in the room which I did not do. She insists that I did, I insist I did not, so she told me I had to call the NEXT day to talk to the GM. When I finally got Janice, the GM, on the phone, I can see where Whitney got her deplorable customer service training. The GM Janice was even more rude, completely condescending, called me a "liar" over the smoking accusation, told me to "stop speaking before I hang up" and that if indeed they had made an error "then that's what you get for smoking in my room."
I have never had such poor customer service in my life. I called the Choice Hotels Customer Relations and they were just as much of a joke; they cant do anything but refer the complaint back to the hotel GM - and if that is not good enough for you and you want to go above the GM then you need to contact the city Chamber of Commerce to find out who owns the hotel because Customer Relations doesn't know! And this was a Choice Hotels Customer Relations SUPERVISOR telling me this! Are your serious!?
As of right now, two of the $150 charges have been returned but GM Janice refuses to drop the third $150 charge, refuses to pay me the $62 dollars in NSF fees that I incurred from THEIR mistake, and refuses to comp my room cost for all of the trouble that this has been for me. I had better customer services at the Burger King across the street. I gave it a 1 out of 5 only because I cant score this place any lower.
- Official Description (provided by the hotel):
- Located in the heart of Kalamazoo's central business district, the Comfort Inn® hotel is within walking distance of Kalamazoo College. This Kalamazoo hotel is minutes from Western Michigan University, Kalamazoo Institute of Arts, the Kalamazoo Valley Museum, Waldo Stadium and the Kalamazoo Civic Theatre.Additional nearby points of interest include:•Gilmore Car Museum•Wings Stadium•Air Zoo•Timber Ridge ski area•Binder Park ZooSeveral golf courses are minutes away. The hotel is just seconds from many shops, restaurants, parks and entertainment options.The hotel has the ideal location for college visits, business or for experiencing the fun of Kalamazoo's legendary festivals. Beautiful downtown Kalamazoo and all its charm are just steps from the hotel.Guests of this Kalamazoo hotel will enjoy amenities and features like:•Free high-speed Internet access in all rooms•Free local calls•Exercise roomYour Morning Breakfast is full of hot and delicious options, making breakfast at Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors!All guest rooms have coffee makers, irons, ironing boards, voice mail, hair dryers and cable television. In addition, some rooms come equipped with refrigerators and microwaves.The perfect location, excellent accommodations and affordable rates make the Comfort Inn hotel ideal for business and leisure travelers. Make us your home away from home when visiting the Kalamazoo area. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Kalamazoo Hotel Kalamazoo
- Kalamazoo Comfort Inn