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“Be sure to check the alarm clock” 4 of 5 bubbles
Review of Staybridge Suites Kalamazoo

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Staybridge Suites Kalamazoo
Ranked #6 of 31 Hotels in Kalamazoo
Certificate of Excellence
MI
Level Contributor
150 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Be sure to check the alarm clock”
4 of 5 bubbles Reviewed 15 August 2011

We have stayed at this motel several times and have never had any problems, nice room, quiet, a kitchenette. This morning, I am sitting in the dark so I won't wake hubby who is still sleeping. The alarm clock went off at 6am and we did not set it. Not being used to a strange alarm waking you up, hubby fumbled around with it, finally turning the light on to see it. So, here I am...awake much earlier than I wanted to be because either someone neglected to see that the alarm was set, or someone just thought it would be funny to wake people up.
We will be back, but we'll be checking the alarm clock.

  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank love_those_wings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

Traveller rating
    115
    57
    14
    13
    12
See reviews for
77
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58
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Mission Viejo, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 August 2011

I booked this hotel after reading reviews on Trip Advisor. Most of them were favorable and it was very close to where I was meeting up with high school friends that I had not seen in 20+ years. Everyone was VERY nice. Check-in and Check-out were very smooth, room spacious and clean and the hotel ammenities were outstanding. I will surely book this hotel again on future trips!

  • Stayed July 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bren1290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 28 July 2011

If they offer me money to stay or free rooms will never take it

  • Stayed July 2011
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ramadan43323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastpointe, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 July 2011

Stayed over the July 4th weekend. Reserved on line, when checking in my son also arrived and paid "cash". I went to my room prior to his registration completion, he was paying cash. Found room wasn't clean, fridge dirty with old food. Changed rooms, no problem. Couple days later found my credit card was charged with my son's 2nd night stay which I didn't authorize in retaliation for my complaining about the room. My receipt shows 0 balance. I'm an elderly lady on a fixed income reporting them to the BBB!! Don't stay here.

Room Tip: Check for cleanliness.
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  • Stayed July 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank grama63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHG Care at Staybridge Suites Kalamazoo, responded to this review, 27 July 2011
Dear grama63,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations.

Once again, we appreciate you taking the time to share your comments with us. We have sent you a private message to obtain additional details about your experience. IHG Care ^bj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
1 review
5 of 5 bubbles Reviewed 7 June 2011

We had the best time. Everyone was wonderful, and so very helpful!!! The front desk staff, with the exception of Will, was so friendly!!! I wish we could have stayed there for our whole time in MI, maybe next time! We will definitely be back!!!
Anyone who says anything else about this staff must have some of those children that ran up and down the halls all hours of the night, pulled things off the walls, and played music so loud, that we heard it from the 3rd floor. So instead of blaming the staff for talking to your children, look in the mirror. Shame on you for allowing it to happen in the first place!!!

Room Tip: Always use manners everywhere you go, you get more
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  • Stayed February 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lady_bug2169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 12 May 2011

I have been staying at this Staybridge since it first opened in about 2006. The hotel it's self has been generally satisfactory regarding cleanliness and up until recently, the customer service was great. Within in the last couple years, it seems there has been a change in management that hasn't been for the better. After my last stay, I will never give this place another cent again.
My husband was up all night with the stomach flu and consequently, we both got a late start in the morning. I went to the front desk and asked for late check out. An employee told me there was no way because they were booked (Sunday) 'No problem', I thought. After all, I didn't ask for late check out the night before. I walked back to my room and as i was packing my bag, the hotel room phone rings. It's now 11:00am. I was on my cell phone and just let it ring, thinking it was just the front desk telling me they could grant my late check out request. I thought since we were on our way out the door there was no need for late check out. Just as we are giving the room a once over to make sure we didn't leave anything, there is a bang at the door. I look at the clock. 11:10am. (REALLY) I open. It's the manager Jan telling basically kicking me out and asking me if I want to book another night since I'm supposed to be checked out. I explained to her that we were on our way out, just running a couple minutes late. Ten minutes past? Really?

On more than one occasion, I have had less than desirable exchanges with the management. I have been giving them business since the very beginning, when they were desperate for customers and somehow in the midst of becoming a popular place, it seems they have forgotten how to treat people. It was acutely inappropriate for this "Jan" woman to treat us this way. I commute for my job and have been staying in hotels for years. I have never seen such awful hotel etiquette.

There is a Holiday Inn just down the street I'm happy to give my business to from now on.

  • Stayed May 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Prettipetite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 May 2011

I recently had the opportunity to stay at Staybridge Suites in Kalamazoo, Michigan and even though I have stayed at many hotels throughout my career I have found that my hotel of choice from now on will be Staybridge Suites and preferably the one in Kalamazoo. The front desk service is absolutely top notch and could convince anyone to return. They made me feel at home from the moment I checked in and if there were any issues that needed addressing they were taken care of immediately. The housekeeping was absolutely flawless. My room was always spotless and any needs were immediately met. The management staff last but certainly not least, was top of the line. It was obvious that guest service was their top priority and they would pull out all of the stops to make their guests happy. I would recommend this hotel to everyone that travels regularly.

  • Stayed April 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ppesjz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Kalamazoo

Property: Staybridge Suites Kalamazoo
Address: 2001 Seneca Ln, Kalamazoo, MI 49008-1444
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kalamazoo
#4 Family Hotel in Kalamazoo
#8 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Kalamazoo 3*
Number of rooms: 95
Official Description (provided by the hotel):
Staybridge Suites hotel in Kalamazoo, Michigan is the perfect place to work or relax while in Kalamazoo. Whether you are here because of sales, training, relocation or leisure, our extended stay hotel will satisfy all your needs. Our 95 room all suite hotel consists of 3 distinct room types: choose from our studio suite, 1 bedroom suite, or our fabulous two bedroom, two bath suite. All suites feature flat screen TVs with DVD players, a full pullout sofa, as well as a full kitchen. Each room includes a hot breakfast buffet , 24-hour business center, workout facility, and Bridgemart convenience store, free WiFi, complimentary guest laundry, indoor pool and hot tub, as well as an outdoor courtyard with gas grills and patio tables for grilling out and socializing. We also host an evening Sundowner Reception 3 nights a week where we serve a light dinner. If you are looking for a change of pace, pick up your phone and dial direct to Gallagher's by pushing your pre-programmed button and let them deliver dinner to your room. We are conveniently located close to I-94 and US 131 for easy access on or off the highway. Kalamazoo is a great city half way between Detroit and Chicago. We are home to many large corporations such as Pfizer, Dana Corp, Eaton, and Stryker. We are less than 3 miles from Western Michigan University and Kalamazoo College. Priority Club member? Bring your points we'll give you more. Enjoy all the Comforts of Home when you choose Staybridge Suites. ... more   less 
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Also Known As:
Staybridge Suites Kalamazoo Hotel Kalamazoo
Kalamazoo Staybridge Suites

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