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“Perfect place for a business stay”

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Staybridge Suites Kalamazoo
Ranked #8 of 31 Hotels in Kalamazoo
Certificate of Excellence
Ann Arbor, Michigan
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Perfect place for a business stay”
Reviewed 4 March 2014

I did not choose this hotel, my host did. I was in town for two nights for a workshop. My room had a kitchen, sitting area, and comfortable bed. It was the perfect place to decompress after two long days in the studio with students.
Breakfast was wonderful: hot bar, yogurt, the usual continental pastries, bread, and bagels, whole fruit, and real oatmeal, not instant! yay!
I like the eco-friendly "light touch" maid service where, upon request, they will make your bed and replace towels AND if needed you may request more.
It is located near an exit to the freeway among the usual chain restaurants, etc.
Staff was really friendly and professional.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TravelerSue42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review, 16 March 2014
Thank you for choosing the Staybridge Suites in Kalamzoo, MI. We love the fact that you had a great stay with us! We are so happy that you have stayed with us! I will be sure to share your comments with our staff! We are looking forward to the next time you are in Kalamazoo and stay here at the Staybridge Suites. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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215 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Muskegon, Michigan
2 reviews
Reviewed 3 February 2014

I recently booked a room at this hotel, and wasn't planning on staying two nights. The weather report was saying up to 10 inches of snow, and I wasn't sure if we would need to stay. The manager (Joy) gave me her card and said if we decided to stay, just to call her and she would make sure there was a room for us! It totally put my mind at ease, and we did end up back there. The breakfast was outstanding, and the rooms are super comfy-especially the beds.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review, 6 February 2014
Thank you for choosing the Staybridge Suites in Kalamzoo, MI. We love the fact that you had a great stay with us! We love to be your home away from home and are glad that you have chosen to stay with us. I will be sure to share your positive feedback with Joy our General Manager and the rest of our team! She is the BEST isn't she! We are looking forward to the next time you are in Kalamazoo and stay here at the Staybridge Suites. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, Michigan
Level Contributor
561 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 25 January 2014

Our son attands school at western michigan. Now our daughter is looking at going here. This hotel is the most roomy, quiet, and well kept of all the ones I have stayed at in Kalamazoo. I like the larger spaces and don't miss the daily room service. The breakfast is good here much better than HIE. Have not had a bad room here. I traveling 40 weeks a year and find this one of my better non -five star hotels.

Room Tip: One room suites are very roomy
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PhoenisSunDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review, 26 January 2014
Thank you for choosing the Staybridge Suites in Kalamzoo, MI. We love the fact that you had a great stay with us! We love to be your home away from home and are glad that you have chosen to stay with us. I will be sure to share your positive feedback with our staff! We are looking forward to the next time you are in Kalamazoo and stay here at the Staybridge Suites. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, Kansas
Level Contributor
142 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 16 January 2014

I personally like the suites in many cases. It is always nice to have a kitchen of sorts available to fixe a homemade meal. But here we also get a complimentary meal in the evening, on certain days, to boot. Now, the meal they offered the night I was there was a taco bar, and it would have been just perfect if they could have kept the food stocked on the buffet. Kind of hard to make a taco , or nachos or just about anything if you run out of taco meat. What I had was good and could have been fantastic if only it would have been maintained better. My initial thought was why offer the meal, if your not going to take care of it.
The room was nice, and spacious. The TV is a flat screen tv but one of the original ones I think. it took forever to flip through the channels.
My room was clean and it was nice to have some room to spread out.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkrug10042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review, 20 January 2014
Thank you for choosing the Staybridge Suites in Kalamzoo, MI. We love the fact that you had a great stay with us! We love to be your home away from home and are glad that you have chosen to stay with us. I am very sorry that during your stay that we ran out of taco meat during the Social Event. I will be sure to share this with our kitchen staff to ensure that we provide enough "fixings" for our Social Meals. We are looking forward to the next time you are in Kalamazoo and stay here at the Staybridge Suites. We hope to see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmel, IN
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 January 2014

I have been regular for this place. I ended up cancelling for the rest of the days of my recent stay, and will not come back to this place again.

Even though always not felt very welcoming here, I have used this place for my own convenience. I also should say that I already had an unpleasant experience in this place at very beginning of using this place. I have been trying a second shot based on my good experience in other StayBridge and the response from manager on my previous review.

- One night in a few days of stay in the hotel room, I ended up seeing a cylinder shaped white matter twice bigger than my whole thumb in the floor at the bedside toward the window. I picked it up and found that it was a piece of bone. What a feeling at night to see a bone fragment. After further looking around, I found another much bigger leg bone with fist size end at the bottom of the bed. It was disgusting and very creepy night. Considering that the room was cleaned out during my stay, I doubt the way they clean out the room.

- The front desk person was not just an unkind person, but nasty human being. I requested a favor of changing the room type on next few days stay. Also, I asked to provide a convenience of moving the room without checking out and in again, so that I do not need to get all my stuff carrying with me. He just stared at me, and asked, 'Who are you?'. On further conversation, he was adamant on checking out and in again, and showed no intention of providing convenience. There was no way that people in this place did not recognize me as a hotel customer, as I have been in this place so many times and so many nights. Even though he did not recognize me, that was not just the way to respond to the hotel guest or to-be-guest.

- I should say that overall the staffs in this facility is far from kind or friendly. I never met a person who say hi to me, by front desk person, in eating area, or by cleaning person.

When I use StayBridge in other places, the experience is different. The building itself has a good potential, being nice looking. However, this facility has issues of maintenance and staff attitudes.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hwan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review, 15 January 2014
Thank you for taking the time to share your experience at the Staybridge Suites in Kalamazoo MI. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
I am of course very concerned to learn that your experience fell short of your expectations and ours as well. Please accept our sincere apologies that you were left to feel disappointed with your room and the services provided by our hotel staff. I can appreciate what an inconvenience this was for you.
I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would like you to reach out to us, the Operations Manager (Cassie) or the General Manager (Joy) to discuss this further. That way we can ensure that we are providing all of our guests with a great memorable experience. Our direct number to our hotel is 269-372-8000.
We hope to have the opportunity to restore your confidence in the Staybridge Suites in Kalamazoo. Thank you for staying with us!
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Tempe
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2013

We walked into the room it smelled like mold. Stains on the carpet and bed skirt. Thick layer of dust under the crooked tv. The heat would not work but the electrician was able to fix. We got service one day out of the three days we stayed and they did not replenish any of the items. In fact they took the towels that we had hanging for reuse but did not replace them. When we went downstairs to get our own towels we saw another person getting her own towels so it appeared to be standard practice. We saw one room put their overflowing trash can in the hall - they must have not gotten service either. Out of date slow computers in the Business Center. Just to top it off on the last day one of the two treadmills had died. One positive is the breakfast was fully stocked at different hours each day.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CinLang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesKzoo, Manager at Staybridge Suites Kalamazoo, responded to this review, 11 November 2013
Thank you for choosing to stay at the Staybridge Suites in Kalamazoo.
We appreciate you taking your time to give us your feedback on our hotel. We apologize that the hotel was not up to your standards; nor ours either. We pride ourselves in having a clean hotel with great service for all of our guests. We apologize that you did not experience this. We will certainly take all of your feedback and make the necessary changes that we need to make. Please contact the hotel directly, if you would like share more of your experience with us. We are constantly striving to be the best that we can be and we appreciate your feedback for us. Thank you again for staying with us. We would love to talk further with you.
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Toronto
Level Contributor
228 reviews
187 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
Reviewed 7 November 2013

I have stayed at similar suite style hotels in the past, and have always thought they are a great idea, especially when traveling with children. Having a kitchen is great if you and the kids don't feel like eating out again, and a separate bedroom is also great for the little ones to go to bed early. However, when having stayed at similar properties, I always have had the feeling of staying in someone elses apartment; not at his place though.

The property is immaculately clean, spacious and modern. My room was spacious, and well layed out; a zillion tv channels, many HD on one of two nice flat screen tv's; fast wireless, comfortable beds, etc., etc. Location is good and convienent to restaurants (a couple in short walking distance), ample parking, etc. Also, the hotel was very quiet at night making for a good night's sleep.

This hotel, from the moment of walking in, just had a really nice and homey feel to it. I will be back if in Kalamazoo again!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeSuitesKzoo, General Manager at Staybridge Suites Kalamazoo, responded to this review, 8 November 2013
Thank you for choosing to stay at the Staybridge Suites in Kalamazoo! We love the feel of our rooms and the spaciousness that they provide. We take great pride in our hotel and want each of our guests to feel like they are at home and not at someone else's place. We have recently upgraded our television selection and are thrilled that these new channels were just what you were looking for. We look forward to your next visit to Kalamazoo and will we look for you here at the Staybridge Suites.
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Additional Information about Staybridge Suites Kalamazoo

Property: Staybridge Suites Kalamazoo
Address: 2001 Seneca Ln, Kalamazoo, MI 49008-1444
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kalamazoo
#4 Family Hotel in Kalamazoo
#8 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Kalamazoo 3*
Number of rooms: 95
Official Description (provided by the hotel):
Staybridge Suites hotel in Kalamazoo, Michigan is the perfect place to work or relax while in Kalamazoo. Whether you are here because of sales, training, relocation or leisure, our extended stay hotel will satisfy all your needs. Our 95 room all suite hotel consists of 3 distinct room types: choose from our studio suite, 1 bedroom suite, or our fabulous two bedroom, two bath suite. All suites feature flat screen TVs with DVD players, a full pullout sofa, as well as a full kitchen. Each room includes a hot breakfast buffet , 24-hour business center, workout facility, and Bridgemart convenience store, free WiFi, complimentary guest laundry, indoor pool and hot tub, as well as an outdoor courtyard with gas grills and patio tables for grilling out and socializing. We also host an evening Sundowner Reception 3 nights a week where we serve a light dinner. If you are looking for a change of pace, pick up your phone and dial direct to Gallagher's by pushing your pre-programmed button and let them deliver dinner to your room. We are conveniently located close to I-94 and US 131 for easy access on or off the highway. Kalamazoo is a great city half way between Detroit and Chicago. We are home to many large corporations such as Pfizer, Dana Corp, Eaton, and Stryker. We are less than 3 miles from Western Michigan University and Kalamazoo College. Priority Club member? Bring your points we'll give you more. Enjoy all the Comforts of Home when you choose Staybridge Suites. ... more   less 
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Also Known As:
Staybridge Suites Kalamazoo Hotel Kalamazoo
Kalamazoo Staybridge Suites

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