I stayed at this hotel in February.. I didn't write a review because I was so angry about the service and cleaness.
They don't clean your room, including the bathtub, you can leave the food trash everyday and if you don't put it in the trash basket, they won't do it (I purposely acumulated it for several days).
The pool and gym were not available for several days.
At the corridor, in front of the elevator entrance, someone poured something like vanilla milkshake and remained dirty until the next day.
And don't expect so much about the buffet, if you are lucky, may be you'll find scramble eggs instead of cold "boiled eggs". The person responsible for the buffet is the receptionist, so imagine how this person prepares the food, clean tables?, while he/she attends the front desk.
We complained directly with the general manager since the first day, but nothing change the next 9 days...
If you travel that area, there are several hotels next to this hotel and there are also restaurants, so be careful, ok ?
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- Also Known As:
- Best Western Hospitality Hotel Kalamazoo
- Best Western Kalamazoo
- Kalamazoo Best Western