We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“2nd Stay Just as Nice!”
Review of Clarion Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Clarion Inn
Ranked #24 of 31 Hotels in Kalamazoo
Denver, CO
Level Contributor
201 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“2nd Stay Just as Nice!”
Reviewed 8 June 2012

We had to go back to Michigan a couple of weeks ago and stayed at the Best Western again. Once again the staff was EXCELLENT - especially Caitlyn and Taylor at the front desk and Becky who sets-up the breakfast each morning. The cleaning staff was also very friendly every day and went above and beyond (delivering us a small refrigerator to store our toddler's milk.) The pool was clean and refreshing at the end of our long days. Also, the beds were VERY comfortable. I think maybe they have new mattresses. Not at 5 star in looks, (a tad dated looking) but a nice place to stay, for sure!

Room Tip: Not all rooms have refrigerators and microwaves, but they will try to accomodate you if there is one...
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denvergal1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

133 reviews from our community

Traveller rating
    15
    38
    25
    30
    25
See reviews for
44
26
12
23
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 May 2012

Unfortunately, my experiences with hotels in the past several weeks have been horrible, due to theft involving staff. The Best Western takes the cake in being the most audacious, unprofessional establishment I've seen in quite some time.
After a lengthy check in, I proceeded to my room,opened the door and the heavy stench of smoke and cologne overwhelmed me. I was already late for a meeting across town, so I decided to take a shower and deal with the smell promising myself to never stay there again. Huge mistake on my part. As I rush out of the bathroom with a towel around me, I notice it's very drafty in the room. I look over the bed and finally see there was a very large window, open to the parking lot and the busy street completely ajar! It didn't have a screen and it was certainly big enough for an adult to climb through. Creeped out at this point, I get dressed, and use the sink to brush my teeth. I wasn't surprised to find the sink was clogged. I decide to head to the front desk to change my room. I won't go through the details of how long it took to get another room or how dismissive and unempathetic the front desk was about wasting my time.

A half hour later, I receive a key to my new room. AGAIN, the room stinks. A musty sort of funk I can't quite put my finger on. Good grief! I walk out of the hotel, fuming, check into another hotel, now an hour late and realizing I stupidly left my sunglasses at the Best Western. The desk attendant takes down my info, and says she'll ring me when she finds out what happened to my glasses. I specified precisely where and when I left them, however I didn't receive a call back. After three separate calls to this hotel, each of them not receiving a call back, I concluded that I would probably never see my glasses again. I made the final FOURTH attempt to call the hotel firmly letting them know that I'm aware my glasses were stolen. The hotel manager dismissively told me that she didn't find any glasses and ended the conversation claiming that since I was in two different rooms, I didn't know where I left them.
So now, I'm out over a hundred dollars for a lousy hotel room, a 350 dollar pair of Gucci glasses, and my sanity.
My advice is to proceed with caution if you need to stay in this hotel. Lock up your valuables, insist on a clean, safe room and don't expect service of any kind. The staff is unfortunate and disheveled looking at best. I don't understand why a major hotel chain would hire people who are so incompetent and slovenly. Clearly they're not paying the staff enough if they have to steal from their patrons. Be aware!

Room Tip: You might have a better chance of getting a clean room if you sleep in the maid's closet.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prettipetite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michgan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2012

OK. SO i spent a few nights here and swam ate the breakfast btw this was for my brothers bowlling tourmunt in poratge michigan. the bad things about this hotel are the rooom walls had black marks all over them and then the pool had this white crap in it(it looked like it was comming from the filter).speaking of the filter it was comming of and me (14) would not go in the deep end because i did not want to get my hair caught in it..........then my dad and i wanted water because we ran out of it and on the first floor all there was, was vitem water witch we hate then I (by my self) went up to the 2nd floor and all there was,was diet coke. next the third floor me and my dad still did not get water that did not even work it took our money and the front desk would not give us it back. the beds were not coftreable at all and on the website it said we could get a fridge but no they said "NO".......... P.S- I was on the first floor room 109

Room Tip: The guets room
See more room tips
  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dani s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tijuana, Mexico
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 March 2012

I stayed at this hotel in February.. I didn't write a review because I was so angry about the service and cleaness.

They don't clean your room, including the bathtub, you can leave the food trash everyday and if you don't put it in the trash basket, they won't do it (I purposely acumulated it for several days).

The pool and gym were not available for several days.

At the corridor, in front of the elevator entrance, someone poured something like vanilla milkshake and remained dirty until the next day.

And don't expect so much about the buffet, if you are lucky, may be you'll find scramble eggs instead of cold "boiled eggs". The person responsible for the buffet is the receptionist, so imagine how this person prepares the food, clean tables?, while he/she attends the front desk.

We complained directly with the general manager since the first day, but nothing change the next 9 days...

If you travel that area, there are several hotels next to this hotel and there are also restaurants, so be careful, ok ?

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mabbiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 November 2011

I find the staff at the front office very friendly and helpful for the direction of the local attractions. Free buffet breakfast is always nice. Very good rate for my business and pleasure stay there. This is one of the large Best Western that I stay for my trips.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jm4tl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 September 2011

Stayed here one night on the way to Toronto. We arrived around 2 am to a shouting match in the parking lot between two obviously drunk people. Despite the large size of this hotel, we ended up with our rooms right next to these people. The walls seemed paper thin as we could hear their conversations until around 4 a.m. when they likely passed out. Also, although the hotel is currently non-smoking, I think we were in a room that had been smoking during its previous life. The carpet still smelled of smoke, and the room had an overall musty smell. I would not stay again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank AuntieEm59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebraska
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2011

We found a good rate online. The free buffet breakfast was large, with entrees changing from day to day. We were provided a roll-away bed at no charge. My only complaints were that no cribs were available and the bed linens were not changed after juice was spilled on them.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Driver888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kalamazoo hotels
0.6 mi away
Quality Inn Kalamazoo
Quality Inn Kalamazoo
#19 of 31 in Kalamazoo
3.5 of 5 bubbles 61 reviews
0.1 mi away
Baymont Inn & Suites Kalamazoo East
0.3 mi away
Candlewood Suites Kalamazoo
Show Prices
Show Prices
Show Prices
0.2 mi away
Holiday Inn Express & Suites Kalamazoo
1.6 mi away
Country Inn & Suites By Carlson, Kalamazoo
0.1 mi away
Red Roof Inn Kalamazoo East
Red Roof Inn Kalamazoo East
#21 of 31 in Kalamazoo
3.5 of 5 bubbles 119 reviews
Show Prices
Show Prices
Show Prices

Been to Clarion Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Inn

Property: Clarion Inn
Address: 3640 E Cork St, Kalamazoo, MI 49001-4645 (Formerly Best Hospitality Inn Kalamazoo)
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 31 Hotels in Kalamazoo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Inn 2.5*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Expedia, Hotels.com, Ctrip TA, Agoda, Travel Republic (UK), Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Clarion Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hospitality Hotel Kalamazoo
Best Western Kalamazoo
Kalamazoo Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing