I have stayed here for corporate for years. I used to enjoy my stay and even looked forward to it. Something however has changed with this place in the last year or so. Most noticable with the staff. Their attitudes are just rotten and they clearly don't strive for customer service. The breakfast has a great selection but it isn't cooked right so everything tastes old and hard. The rooms are going down. The wallpaper is bad and has strange patchwork throughout. Little things in the room are either broken, missing or oddly fixed. There is almost no vending. This place has to be under new owners or management because it wasn't always this way. If you dare express concerns they will shift you to the next person who will ultimately not take care of it anyway. I think the staff would rather you don't stay here so they don't have to do anything! Luckily corporate has decided to switch chains to stay in!!! If this is Best Westen's new standard, I couldn't be more disappointed!
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- Also Known As:
- Best Western Hospitality Hotel Kalamazoo
- Best Western Kalamazoo
- Kalamazoo Best Western