My husband and I stayed 2 nights, and the hotel was a big disappointment. When we entered the room, the room was freezing because someone had left the air conditioner on the max cold setting. The TV remote was in a cloth bag which had "fresh remote" printed on the bag. The bag itself was soiled. The TV remote was not clean and did not work - all of the functions worked except the channel up/down buttons and the number keypad. In order to change the channels, we had to change them manually. The complimentary breakfast was terrible! The food was not well stocked, and they were out of a lot of the food items. The milk for the cereal was left out and was at room temperature. The cream cheese for the bagels was frozen solid (both mornings we were there). Tables and the breakfast counter were not wiped off. There was cereal scattered across the counter and the floor. The only redeeming factor was that the beds were very comfortable - not too hard nor soft. The next time we're in town we will go out of our way to stay somewhere else. At $125 per night, it was a rip off!
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- Also Known As:
- Best Western Hospitality Hotel Kalamazoo
- Best Western Kalamazoo
- Kalamazoo Best Western