I've stayed at this location before when it was owned by another chain. Clarion just took it over a month or so before we stayed here. They had painted all the rooms so they are a little brighter and fresher. I think they've updated some of the furniture, not sure about that. The beds were very comfortable and the pillows were really nice. Our room was clean and the only problem we had was that two days of our 5 night stay we didn't have housekeeping service until late in the afternoon, after we were already back from the dog show. We elected to just get fresh towels and waive the service those two days. The housekeepers and front desk staff were all very friendly. My only complaint was that the pet fee was a little pricey. I know that a few bad seeds can ruin that for everyone, but I bring my own sheet to put over the bed comforter in case a dog jumps up there and I bring my own towels to wipe their feet before they come in the rooms, etc. Some of us are conscientious and we have to suffer with high pet fees due to a few bad ones. I know some people were staying a few rooms down from us and their dogs barked constantly and when they checked out I saw their room door open and they had left dog hair all over the place. That is just inexcusable, but some people are just pigs. I hope they'll reconsider the fees for next time the dog show is in town, at least maybe for those of us who are careful to treat the rooms like we would our own homes. All in all it was a great hotel, convenient location and I will stay here again.
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- Also Known As:
- Best Western Hospitality Hotel Kalamazoo
- Best Western Kalamazoo
- Kalamazoo Best Western