We booked this hotel on a online booking site. It was the half way stop on our trip to Wisconsin Dells. We are familiar with this town and realize its a college town, however we've always felt safe here. Our expectations were not high, based on the reviews we had read, the price we paid and the brand name of the hotel, however it was only for a few hours to get some sleep before getting back on the road so we didnt really need much. This was a Saturday night and we did notice a jazz festival or something going on right down the street. The people walking the streets seemed like average people out for the night enjoying the local music. However by the time we got to the hotel, the atmosphere of the neighborhood seemed to changed a bit for the worse and it seemed a little more seedy here. There was an abondoned house right next door. While checking in a woman with bare feet come into the lobby and handed something in a bag to the desk clerk. They didnt speak. We also noticed a lot of people just roaming around the parking lot or walking through. The rooms have exterior doors so these people are literally roaming right outside your door/window. There was a sign in the lobby that said if you decide not to stay here and want a refund you must contact the front desk within 15 minutes. That is the first time I've seen a sign like that in the lobby. Im wondering if this happens alot. We parked the car and feel like people are watching us. There are the people wondering the parking lot, the people standing outside their rooms smoking, and the couple fighting outside their hotel room just above us. We all felt a bit uneasy. When we got into the room we noticed the light fixture in the bathroom was falling out, there was some missing paint on the walls and things like that but nothing completly horrible that would make us leave. What made us the most uncomfortable was the roaming poeple in the parking lot and past our window every 3 minutes. My 12 yr old daughter was VERY uncomfortable. We decided noone was going to get a good night sleep here so my husband went to the front desk to tell them we would be checking out. Our refund was refused for various lame reasons such as it was too late to get a credit on our credit card, he doenst have a key to the cash register past 6pm, etc etc. And he made matters worse by confronting the couple that is arguing while my husband was still standing there - making it obvious that we had complained. So we left and never got a refund. For $40 more dollars than we paid here it was money well spent to drive a bit further and get a room where we all felt safer and slept better.
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- Also Known As:
- Kalamazoo Knights Inn