I cannot say enough about how wonderful our stay at Residence Inn Kalamazoo East has been! I say "has been" because my family of four has been here nearly 2 months while our home is being renovated due to an insurance claim. We still have a few more weeks to enjoy the amenities, friendliness and top-notch service the hotel staff provides here.
The staff here is excellent in every way. We have come to know many of them personally and every single one of them is friendly, helpful and always going above and beyond. I have two small children, and everyone -- from the managers to the housekeepers to the maintenance crew to the food-service employees -- greet my children daily by name, give high-fives, and ask my son about school and soccer. Two employees – Mike in housekeeping and Mike in maintenance -- have brought my son small gifts since finding out about his love of cars. When I come into the busy breakfast area alone with the kids each morning, the food-service workers – Amanda, Dominique and Douglas -- stop what they are doing to grab a high chair for my daughter because they know my hands are full. Amanda even set aside yogurts for my kids one morning when she knew they were running out of them, knowing that's what my kids like. Kasey, one of the housekeepers, personally tracked us down one morning with my son's favorite stuffed animal, which had been inadvertently gathered with the bedsheets the day before and washed. We thought we had just misplaced it and it would turn up. Well, it did, but only because of her keen eye and thoughtfulness. The front-desk staff – Carrie, Ashley, Dominique, Katie, Victoria, Nate, Jackie and Amanda -- entertained my kids for about an hour one morning while I printed and faxed some important paperwork pertaining to our insurance claim. They have kept breakfast open late for us on more than one occasion and allowed us to eat dinner early, too. Multiple times after I demagnetized my key card, with a baby and a preschooler in my arms, a staff person has rushed down to my room -- one of the farthest from the front office -- with new cards. Whenever I have had a few minor requests concerning my room or stay, they are immediately rectified. During our stay, we were privileged to get our own private classic car show here at the hotel when 50 or so enthusiasts stayed for the weekend while attending a local streetrod event. These people return to this Residence Inn year after year because of the hospitality they receive here. It was like a family reunion between guests and staff. The staff even set up a car wash station for them!
When we first came here, we were put in a single-room suite (across from the dog-walk area, which was extremely convenient given we have a dog and two small children). That's what the insurance company paid for, and what the hotel had available. My son slept on the sofa bed and my daughter in a pack and play provided by the hotel. It was comfortable, but there was very little room for the kids to play, and it was difficult to nap my kids or for us adults to be up past their 8 p.m. bedtime. Plus my husband, as much as he tried not to, woke us all up every morning when he left for work. Not long into our stay, Ashley, head of housekeeping, and Carrie, general manager, moved us directly across from our room to a one-bedroom suite, which was a mirror image of the room we had, except it also has an additional bedroom with a door and a second bathroom. They did not charge us anything additional for the upgrade. We were comfortable before, but now we can spread out and actually have something of a normal life with small children.
The property itself is very nice, always clean and definitely in the process of being upgraded. The maintenance staff – Mike, Rodney, and Dustin – keep the grounds impeccable. I have read some of the negative reviews regarding the rusty stairs and the outdated appliances. I understand that it's not perfect, but this hotel is clearly working on improvements continuously. Just like every homeowner knows, something ALWAYS needs to be improved. It’s never ending. It’s no different at a hotel. I guess I never expect things to be perfect anywhere I stay. Perfection is always in flux! I have the outdated appliances in my room, but they work just fine. The rust on the stairs is being treated. Every place we go on this property (and believe me, my kids and I have explored every inch!) is clean and safe. The pool and surrounding area are super clean and there are always towels available. I also love the outdoor lounge area with the fire pit and the grill available to guests, as well as the 24-hour gym. As far as this being a “poor” neighborhood as one commenter states, I don’t agree at all. Again, I LIVE in this town. This hotel is nestled between one of the most desirable neighborhoods in Kalamazoo and it’s equally desirable sister city, Portage. I actually used to live a mile down the road and this is a safe area close to lots of restaurants and shopping. It is close to the interstate, but most hotels are. I don’t consider that factor as contributing to a “poor” location.
The dining area is pretty spacious, and the daily breakfast bar offers a large variety of options. The free dinners on Tuesday through Thursday nights are adequate and varied enough for my picky eaters. Robert and Douglas do a great job serving each and every guest. They bring milk for my kids even though it’s not a standard item at night.
The housekeeping staff is friendly, respectful of our personal things, and they always pay attention to detail. Mike, Kasey, Cody, Christy, Earline, Yolanda, Cassondra, Ebene, Saharah and Barbara are wonderful and have made us so comfortable. Mike and Barbara have brought treats for my kids, as well. Several times I've asked housekeeping to come back later because my baby is napping, and they do so without complaint or problem. Often we are in the room when they are here, and they always are professional and courteous while also interacting with my children. When I make special requests about extra towels, etc., I don't have to ask twice, even though different people clean our room daily. Many of them give special attention to straightening the kids' toys and shoes, and fold the kids' blankets neatly while displaying their special dolls and stuffed animals.
I have stayed in hotels where the aesthetics are impeccable but the staff is unprofessional. We stayed at a different hotel the night before we checked in here. The room was beautiful and fully renovated, but despite twice asking in advance of our arrival and twice after we arrived for a crib to be ready for my baby, it was not. It did not arrive until 1 a.m., without even an apology. That kind of thing would NEVER happen at Residence Inn. My issues are resolved promptly here.
I highly, highly recommend Residence Inn Kalamazoo East to anyone staying in this area. We never would have had the pleasure if not for our insurance claim, ironically enough. I never realized this jewel of hospitality existed just a few miles down the road from my home. Please don’t let a few negative reviews of this hotel deter you from experiencing the excellence this staff exudes. Those complaints were isolated incidents, and, in some cases, not even reported to management until after the fact. I am thoroughly convinced that the staff would have remedied those situations immediately had they been given the opportunity. Please take the word of someone who has called this place home for 49 days and counting. There is no place like home, but Residence Inn Kalamazoo East is a close second.
- Official Description (provided by the hotel):
- Relax at the “NEWLY RENOVATED” Residence Inn Kalamazoo, your home away from home. The newly renovated guest rooms achieve an extraordinary balance of comfort and function with the fully equipped Kitchen areas and complimentary hot breakfast buffet. Ideal for families or VIPs, these newly restyled guest rooms offer the space and amenities you require when traveling for a long period of time or just a short trip. ... more less
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- Also Known As:
- Residence Inn Kalamazoo East Hotel Kalamazoo
- Kalamazoo Residence Inn