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“Certainly Not up to Par!!”

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Holiday Inn Kalamazoo-West
Ranked #15 of 31 Hotels in Kalamazoo
Reviewed 8 December 2008

Well, what can I say. I also saw the horrid reviews. I chalked them up to angry travelers. I am here to tell you that everything you read is true without a doubt. My sons (7 and 4), wife and myself arrived in this area in anticipation for a tribute to Norman Rockwell illustration. The reviews ring true in that my children, wife and I , lie awake listening to a tremendous amount of noise coming from the pool area. Never have I seen a "animal house" like atmosphere in a hotel that advertises as a family escape. There was apparently a rental agreement for the pool with local folks for a great deal of our stay. The management was unable to control the chaos and offered us food in exchange for sleep. After a short stay we eventually moved to another location as this was not one intended for a family looking for a decent night sleep in a clean, organized facility.

  • Stayed: December 2008
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Thank Keithnme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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261 - 267 of 287 reviews

Reviewed 12 September 2008

We had read the reviews and seen the horrible pictures in the past (bugs, bloody bathtub, mildew on door) and hoped for the best after a few reviews proved otherwise. After taking our daughter back to school late in the game this was our last choice available and now I know why. Our room smelled moldy, musty and like previous reviews we concur that the room that rooms attached to the atrium are loud, with several unsupervised small children screaming running around even after 11:00 PM. I agree with others in that this is THE LAST RESORT in Kalamazoo. We have fortunately secured rooms elsewhere for homecoming. This truly has been a band aid for poor management and maintenance.

  • Stayed: August 2008, travelled with family
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Thank Michellepjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2008

We stayed here for the 2008 Disc Golf World Championships in August 2008 and were thrilled with this hotel. The staff has the attitude of going above and beyond, the hotel amenities are wonderful, the grounds and pool are great - we have nothing bad to say about our stay.

We would highly recommend this hotel to anyone.

  • Stayed: August 2008, travelled as a couple
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Thank themortonsmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2008

We recently returned from a stay here. All and all we enjoyed our tip. We stayed in a room on the first floor connected to the atrium area. The rooms were very clean with modern bedding and a flat screen TV's.

The pool area was nice. Only issue being that the buckets that dump water on the kids were not working. We enjoyed the hot tub.

There is a decent sized game room available as well as two pool tables. They also have a pop a shot basketball and a foosball table available for FREE. We thought that was a nice touch.

The restaurant/bar area was nice as well. Reasonable drink prices for a hotel (probably due to being in a college town). The kids eat free deal is great! Especially for their breakfast buffet.

Overall no real issues other than the water buckets not working to dump on the kids. I'd have no issues with staying here again.

  • Stayed: July 2008, travelled with family
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1  Thank btcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2008

This hotel went through a rocky period during renovations, but now they're completed it's back up to full standard. Very pleasant, helpful young staff, comfortable rooms, and surprisingly good food. They provide helpful shuttle service for guests without cars, too. The standard of comfort and service provided for the money is really remarkable.

  • Stayed: May 2008, travelled on business
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1  Thank Quavvers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2008

My family of three loved it! The rooms have just been renovated. Dad loved the LG Flat Screen in the rooms and the beds are super comfortable. We have been staying at this HI over the past five years and we just love the new look. The Holidome is a great place for our group to visit and the adults can play cards when the kids retire for the evening.

Great freindly staff and love that kids eat free!

  • Stayed: April 2008, travelled with family
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1  Thank zmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2007

My family celebrated Christmas at this hotel, and we had a terrific time! The hotel (or most of it) has been completely redone and it looks great. The staff were so friendly and helpful, and granted our request for adjoining rooms poolside. There was free pop-a-shot right outside our room. The only downside to being poolside was it was really loud until about 11pm (but we didn't care!). There was a buffett breakfast for $8.50 and kids eat free with a paid adult. We will go back next year!

Stayed: December 2007
1  Thank olive1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Price Range: £80 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn

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