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“Kid Heaven and Easy on Adults, Too!” 4 of 5 bubbles
Review of Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
Ranked #17 of 31 Hotels in Kalamazoo
East Lansing, MI
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Kid Heaven and Easy on Adults, Too!”
4 of 5 bubbles Reviewed 15 June 2009

This hotel is PERFECT for kids and parents who want to have some fun. The pool and arcade area are FUN and easy to supervise. The pool deck was clean and there were plenty of places to congregate. The bar is right next to the pool (with windows looking onto the pool area) but it's quiet.

Our room was very clean and felt new. I looked for the yucky things previous reviewers mentioned and found nothing.

The staff was VERY friendly and helpful. The hot breakfast buffet was $9 for adults and free for kids under 12. It was just what we needed, better than the free breakfasts you get other places - it included hot eggs, bacon, french toast, potatoes, etc.

I don't think I need to say this but I would NOT recommend this hotel to a business traveler who needs a quiet place. This hotel is probably filled with groups of kids all year because it's REALLY fun. The hotel made a valiant, concerted effort to keep the kids from disturbing other guests but there's only so much they can do.

  • Stayed June 2009
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ELHappyCamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ateske, Management at Holiday Inn Kalamazoo-West, responded to this review, 8 July 2009
Thank you so much for you response! Your positive feedback is truly appreciated and we’re glad you had such a nice time staying with us. Our Holidome is a great family retreat- and with our onsite restaurant, Old Burdick's West, I am sure it was perfect for your family.

We do host several different weekend groups of all ages. However, during most weekdays, we serve business travelers regularly. We are conveniently located for business traveler’s right off interstates 131 and 94. Our hotel is really multifaceted in that way- mostly business travelers during the week, and family’s and leisure groups on the weekends.

Thank you again for your great feedback. We hope to see you again at the Holiday Inn West. If you have any questions or are interested in booking a future stay with us, please call 269-375-6000.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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268 reviews from our community

Traveller rating
    102
    74
    38
    30
    24
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
detroit
Level Contributor
84 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 7 May 2009

Stayed again in this hotel on a business trip, and once again it was uneventful, routine, dandy. Rooms are a bit on the small side, but the whole property was gutted to the studs and remodeled in 2007-08, and it still looks brand new -- gorgeous beds, furnishings, carpeting, wall coverings. The 37 in flat panel TVs are a nice touch, as is the kitschy '50s and '60s art on the wall featuring Holiday Inn as a motif. Staff's great, pool's great, onsite restaurant OK. Good value for a $99 room.

  • Stayed May 2009, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank madmatthew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
1 review
1 of 5 bubbles Reviewed 22 March 2009

On a trip I recently went through Kalamazoo and stayed at this hotel, everything was going fine until I reached my room and went to take a shower and rust poured out of the foucet, so deciding against a shower decided to call it a night it was late, couldn't find a remote, had kids running up and down the hall and to really seal everything there was three used condoms near the skirt of the bed pretty gross next time Ill be staying elsewhere the manager must not exsist.

  • Stayed January 2009, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chicag0b0und
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGManager, Guest Service Manager at Holiday Inn Kalamazoo-West, responded to this review, 10 April 2009
Dear Valued Guest,

I sincerely apologize that your stay was not up to the Holiday Inn Kalamazoo hospitality standards we are so very proud of. We strive to ensure each guest’s stay is memorable in quality and service but during your time with us, we clearly missed our mark. We appreciate your feedback and if time allows, I would like to extend an invitation for you to contact me directly to further discuss your experience.

A. Teske
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 March 2009

This was a great hotel to stay at during my business trip. The staff was very friendly and was there to answer all of my questions. The hotel is beautiful and the rooms are brand new with flat screen tvs. I would recomend this hotel to any one who is staying in the Kalamazoo area.

  • Stayed February 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank r5mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGManager, Guest Service Manager at Holiday Inn Kalamazoo-West, responded to this review, 10 April 2009
Dear Valued Guest,

Thank you for taking the time to post a review describing your stay with us. We realize you have many hotel options in the Kalamazoo area and we truly appreciate your patronage. Thanks again for choosing the Holiday Inn Kalamazoo West, we look forward to your next visit with us.

Sincerely,
A. Teske
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midwest
1 review
1 of 5 bubbles Reviewed 8 December 2008

Well, what can I say. I also saw the horrid reviews. I chalked them up to angry travelers. I am here to tell you that everything you read is true without a doubt. My sons (7 and 4), wife and myself arrived in this area in anticipation for a tribute to Norman Rockwell illustration. The reviews ring true in that my children, wife and I , lie awake listening to a tremendous amount of noise coming from the pool area. Never have I seen a "animal house" like atmosphere in a hotel that advertises as a family escape. There was apparently a rental agreement for the pool with local folks for a great deal of our stay. The management was unable to control the chaos and offered us food in exchange for sleep. After a short stay we eventually moved to another location as this was not one intended for a family looking for a decent night sleep in a clean, organized facility.

  • Liked — The proximity to desirable locations
  • Disliked — Management, room, pool, common areas, food, everything
  • Stayed December 2008
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Keithnme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midwest
1 review
1 of 5 bubbles Reviewed 12 September 2008

We had read the reviews and seen the horrible pictures in the past (bugs, bloody bathtub, mildew on door) and hoped for the best after a few reviews proved otherwise. After taking our daughter back to school late in the game this was our last choice available and now I know why. Our room smelled moldy, musty and like previous reviews we concur that the room that rooms attached to the atrium are loud, with several unsupervised small children screaming running around even after 11:00 PM. I agree with others in that this is THE LAST RESORT in Kalamazoo. We have fortunately secured rooms elsewhere for homecoming. This truly has been a band aid for poor management and maintenance.

  • Liked — Location
  • Disliked — Everything
  • Stayed August 2008, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Michellepjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
1 review
5 of 5 bubbles Reviewed 19 August 2008

We stayed here for the 2008 Disc Golf World Championships in August 2008 and were thrilled with this hotel. The staff has the attitude of going above and beyond, the hotel amenities are wonderful, the grounds and pool are great - we have nothing bad to say about our stay.

We would highly recommend this hotel to anyone.

  • Liked — Comfortable Beds, Flat Panel TV's, Indoor Pool and Hot Tub
  • Disliked — Noise from the pool table, basketball and ping pong tables.
  • Stayed August 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank themortonsmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kalamazoo-West

Property: Holiday Inn Kalamazoo-West
Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn

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