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“Guest Service Extraordinaire”

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Baymont Inn & Suites Kalamazoo East
Ranked #23 of 31 Hotels in Kalamazoo
Toronto, Canada
1 review
“Guest Service Extraordinaire”
Reviewed 8 May 2014

Having spent three (3) nights at this property, the Front Desk staff showed great knowledge of the area and was most helpful in giving suggestions for dining and directions to get to my business destinations. Mr. Jay Gladstone, GM of the hotel, assisted me in ensuring my stay was up to my expectations. His staff team such as Briana Jenkins and Iesha Banks always greeted the guests (including me) with warm smiles and an upbeat attitude. I feel that such treatment tends to be lacking in many large major hotels. My room was well cared for and most comfortable during my stay. I plan to be back in the Kalamazoo MI area later this summer to enjoy the pleasures on offer for summer relaxation. This being my first stay in the area, as stated above, I'll be back! A D S

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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411 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
MIDWEST
Level 5 Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 28 April 2014

The room and hallways were clean. Heater worked great. We had one request when we checked in, and the desk clerk was able to meet our request. Only one problem: we had to have door keys redone 5 times. Two other rooms were having the same trouble. I think the locks have to be serviced. The desk clerk apologized. The Manager took our concern seriously and said he'd have the locks fixed. Breakfast was great: warm scrambled eggs, real fresh fruit, several different juices, different coffees, yogurt, cereals. Seating in the dining area was packed but lots of room to walk around and get safely from food area to our table. Highly recommend this place. We've stayed here many times and will return again. Very nice Staff from the desk clerk to the housekeepers to the Manager.

Room Tip: get a room facing the front of the hotel. The back of the hotel faces noisy highway. Also get a room...
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Green Features: Honestly, this environmental stuff is overdone nonsense by smart entrepreneurs out to make a buck. I'm sorry to see so many people buying into it......
  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Lilygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Oak, Michigan
1 review
Reviewed 19 April 2014

Some old college buddies of mine and I decided we would get together for a night out for the first time in years. I hadn't been back to Kalamazoo in over 10 years so I needed some help from the front desk girl to inform me about all new places to go. She was AMAZING! She gave me directions to all the new bars and her suggestions were great. The bed was perfect and the breakfast in the morning hit the spot!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 April 2014

My friends and I stayed for a girls night and were very pleased. We loved the hot breakfast and the helpful people at the front desk. We would definitely stay here again and are excited to come when the pool is open!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fordgirrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portage, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 April 2014

First things first, I would just like to make comment about Marisa B's review, This area has and STILL is getting snow. The salt was probably there for the last snow storm we had encountered. Also, I do NOT know anybody or any place that actually cleans the extra salt away....
Anyways, I live in the area and about once a month I will take a weekend to get away from the stress of life. I try to spread the wealth around and help the local economy. Anywho, when I first arrived I was a little concerned but once I got to the front desk the staff was AMAZING! They were super helpful. I gave them a list of things I did/didnt want with the room and they picked the perfect room for me. I was also impressed by the staff because they are not a full service hotel BUT they stepped up and were on top of any and all of my request ( I am known to be quite picky). The only thing I would do differently would to NOT go through a 3rd party website. They not only messed up my reservation(staff was very kind and helpful with figuring out what was going on) whch I ended up canceling) and they never informed hotel of my special request! Also, the front desk staff was able to get me a better price than the online website I had originally book through.
At the end of the day, I WILL be staying there again and I will recommend that hotel to family and friends whenever they are in town.

Room Tip: If you do not want a outdoor room ask to be on the 3rd floor, and the young lady at the front desk a...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2014 via mobile

We booked this hotel on our way home from Chicago because it was half way to home. We arrived and it looked like this hotel haven't been used in years. We checked in went to the room. The stairs to the second floor hadn't had the salt scrapped off them since it snowed which was like a few weeks ago. We go into the room and the shower and toilet were grossily stained and the floor was utterly filthy! We went downstairs and changed rooms and this time the lights didn't even turn on! We got a refund,this is not what a hotel in the chain of Marriot should be I'm quite asshamed that this hotel is apart of this chain!!!!!! And I have read a book on hospitality and I want to go into it and I should've looked into it more before my mom booked it!!!!!!!! Quite dissatisfied!!!!!!

Stayed April 2014, travelled with family
Helpful?
3 Thank Marisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo, Michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2014

I recently had several stays at the Fairfield Inn Kalamazoo East. The establishment is conveniently located close to the airport and other Kalamazoo points of interest. Of particular note is the terrific professionalism, care, and interest of the hotel's management and staff in accommodating guests and their needs. I wish to highly compliment Regional Manager Lance Ratich, General Manager Jay Gladstone, and Front Desk Representative Kimberly who all are extremely attentive, courteous, and friendly. This hotel offers a great value for the budget minded traveler, as well!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHKalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Kalamazoo East

Property: Baymont Inn & Suites Kalamazoo East
Address: 3800 E Cork St, Kalamazoo, MI 49001-4612 (Formerly Fairfield Inn Kalamazoo East)
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 31 Hotels in Kalamazoo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Kalamazoo East 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Fairfield Inn Kalamazoo East Hotel Kalamazoo
Fairfield Kalamazoo
Kalamazoo Fairfield Inn

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