My family and I stayed at the Emerald Retreat property and I must state for the record it was a pretty awesome accommodation! The house is very large and spacious and the ambiance was very welcoming, clean and tidy. Initially, we were disappointed not to have met the prepaid welcome package when we arrived, especially getting there after a long day of travel. The staff however did apologize and sent over to the house an apology package the following day which we were happy to receive. My interaction with the Loyalty team was great! They were helpful and assisted promptly with other minor issues such as the Wifi/internet. Once we were told how to reboot the modem, we had no difficulty after that. We loved the proximity to Disney and the other theme parks. The amenities of the kitchen, private pool, game room and more all met our expectations. The one thing that surpassed our expectations and one which we were pleasantly surprised by is that this home is outfitted with 2 massage chairs. Wow! We took full advantage of them! I would recommend Loyalty Vacation Homes the next time you are planning a visit to Orlando. If you have a large family, this 6br, 5br is a must to stay in. If your stay is during the winter season, I recommend you go with the maximum pool heating option.
The house was wonderful exactly as photographed with lots of space big pool and great playroom BUT!!! House was not clean.... beds soiled mattresses badly stained and mildew in them linen dirty etc. When we complained the cleaning lady called next day with 1set of clean linen and agreed the bed was totally unacceptable but she did not have a clean mattress protector so she told my guest to wash the soiled one and then make up the bed with it. Other beds were unacceptable also. Floors,tabes and walls dirty also. If I was the owner of this house I would be very very disappointed with the management company looking after it. We also told the agent that the outside overhead lights above the tables ,there are four of them but three of them were not working . We ate outside most nights so this was. Not good as there was only light over one table instead of three tables. However I must say despite all this we had a wonderful holiday in this beautifully furnished house with great amenities. We paid for pool heating which was great as the four children were able to swim in it late in the evening. The barbaque was very good too. In conclusion it's a wonderful home and if they get a different cleaning/maintenance company it will be perfect.
Had to write a few words about this impressive house we rented recently for our trip to Kissimmee during Easter of 2016. 10 of us in three family groups, so space was important and Emerald Retreat at the Emerald Island Community didn’t let us down. If you are looking for the ideal home to explore the Disney Parks then don’t look any further, from the house to the parks was a 5-10 minute car journey, so you wont get much closer.
The community is hidden away, but feels safe and secure with security on the gate, which is not obtrusive, and entry and exit is simple using the card entry system.
We didn’t sample the clubhouse but looked around and it boasts all you would need from a bar to a gym and communal pool.
Emerald Retreat is ideally situated and is not overlooked, so privacy is guaranteed, your view from the rear pool deck is of a wildlife conservation area and we spotted raccoons, eagles and woodpeckers amongst other creatures during our stay.
The house as mentioned is easily large enough to house 10 people comfortably, with area for the kids and adults to get some privacy, the games room in the garage is a bonus and a good wind down at the end of a Disney day.
All rooms are furnished to a high standard and the extras of a great sound system and TVs were welcome. The kitchen has everything you could want and the outside industrial BBQ was a joy.
Onto the pool and what a pool, a spa area and kids pool and the main pool area are fantastic and a great place to relax and unwind, with plenty of loungers and chairs as well as the outside seating for a late night beer or three!
A special mention to the team at LoyaltyUSA who look after the property, nothing was too much trouble and a temporary problem with the pool lights not working was rectified almost immediately and nothing was too much trouble, thanks Yvonne and team, a highly recommended company.
Don’t think twice, a fantastic property in a fantastic location, looking forward to our next trip out.
Steve Joyce and a very satisfied 9 others (North Wales UK)
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