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Red Roof Inn & Suites - Lake Orion/Auburn Hills
Ranked #1 of 1 Hotels in Lake Orion
Rochester, Michigan
1 review
“RIPOFF!!!!!!”
1 of 5 bubbles Reviewed 18 February 2014

Not only was this place a dump with a nasty comforter, filthy floors and smelly room, they ripped me off saying I smoked in the room and they had proof. It is an absolute scam, as I don't smoke. They refused to refund it saying it was my word over theirs. I had to have my credit card company reverse it. BEWARE of this dive....

Stayed February 2014, travelled on business
Helpful?
Thank durmound12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 reviews from our community

Traveller rating
    53
    38
    18
    12
    23
See reviews for
46
33
7
19
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Waterford, Michigan
1 review
2 of 5 bubbles Reviewed 1 January 2014

Stayed here for 7 hours. Was an awful smell coming from king size bed; as if someone had defecated.
Was also charged $200.00 saying I smoked in the room.

Staff all consisted of foreigners; not sure or do I carte where they come / came from.

Room Tip: Old and smelly.
See more room tips
  • Stayed December 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan
Level Contributor
124 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed 23 September 2013

We stayed at this property as it was the official hotel of the wedding we were attending. There was a scheduled shuttle to and from the wedding, a feature for which I could look the other way on many of the downfalls of this inn. However, we were unable to make the shuttle time to the wedding. We asked the desk clerk if we could take a cab to the wedding and take the hotel shuttle back. She replied that we could indeed do that, but that we were on our own as far as finding a cab; she would be unable to assist with that task. What hotel isn't able to help the customers call a cab? We ended up driving ourselves to the wedding, and I volunteered to be the designated driver.

Back to the hotel. Room was huge. Furnishings, carpeting, draperies were tired and mismatched. The room had two double beds, but the bathroom had enough towels for one person. Literally one thin hand towel, one thin bath towel, one washcloth. After the taxi conversation, we didn't bother attempting requesting additional towels.

Can't speak for the breakfast, it was a late wedding and we slept through the complimentary breakfast. The dining area appeared roomy and nicer looking than the hotel rooms. I do not know what the occupancy was at the hotel the night we were there, but upon returning from the wedding reception, there were zero available parking spots and we were forced to park at the restaurant next door.

This property didn't give me the creeps, but it was also not a place I was entirely comfortable. If I needed to spend a night in the Lake Orion area again, I would research all options before I would stay at the Palace Inn again. But from what I can see, this hotel has a bit of a monopoly in the immediate area. Location makes the place!

  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank roadtripblondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 15 September 2013

We made reservations here because of it's close proximity to a wedding we were attending and they accepted dogs.

Pros: microwave, refrigerator, great restaurant next door, free internet
Cons: NO closet....I mean none...absolutely no place to hang anything, pillows horribly overstuffed and hard, beds sagging in the middle, breakfast fair at best, and the worst was the front desk. The woman there last night did not speak any sort of acceptable English. We tried to tell here that we would like another pillow and she had no clue what we were saying. I understand that the cleaning ladies might have an English difficulty but I would assume that the front desk needs to have someone who understands simple questions.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank annika326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Willowbrook, Illinois
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 9 September 2013

We landed here without our choice: to use hotel parlance, my mom walked us here after overbooking her house. The selling point from her: it's a short distance from her place, so we don't have to stay here except for sleeping and dressing. The problem is that sleeping and dressing at this hotel are challenges in and of themselves: our room had no closet nor anyplace to actually hang clothes, the beds were so firm my wife (who swears by firm mattresses) couldn't get a good night's sleep, and the pillows were non-existent. The room had the look of a place that had a quick coat of paint as a redo.

But that's not the best part of this, interestingly. It was when I tried to use the fitness center. The fitness center is attached to the hotel, but for some inexplicable reason, the door to the fitness center is only accessible from the outside, meaning if you were staying in a room that had an interior door, you had to actually go outside to get in. There was a door connecting it to the pool, which had a door inside, but inexplicably this door was permanently locked.

Enjoying the brisk 25-degree weather, I went into the room. The water cooler was empty of both water and cups: when I informed the clerk on the way back in, they seemed disinterested in doing anything about it. The fitness center is surrounded by glass on three sides. This means that when the sun is out, the room becomes blazingly hot (even on a cold day). But there is no connection to the central air conditioning. Despite it being freezing outside, the treadmill, within the sun, was blazing hot.

I get this is a one-star-level property: I shouldn't ask for much. But the little I did ask for they couldn't even get right. We bailed after one night and moved to a proper hotel down Lapeer Road. I encourage you to do the same.

  • Stayed December 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 September 2013

We stayed at the Palace for the Oddball Comedy Fest at DTE. The rep at the front desk was very helpful: she told us about their hotel shuttle that was only $15 to and from the venue; we ended up using it and it was very convenient with an awesome driver. :)

The room itself was simple and clean. It looks just like in pictures. There was a mini fridge which came in very handy and the washroom was a good size and very clean as well. There’s else to say except it gets 5 stars in my book. Fantastic experience; highly recommended.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank weeksfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

My wife and I needed a room for the Sammy Hagar w/ Michael Anthony concert at DTE. We searched online(as of 8/2013 their website was still "under construction", so we called and made reservations over the phone) and chose this hotel because it was the most reasonably priced and is within the same proximity as all the other hotels near the DTE/Palace area. Its right down the street(N Lapeer) from the Palace and 8 or 9 miles from DTE. They do offer a shuttle, we paid $15 a piece for round trip service, after initially thinking that was a bit high(i'm rather frugal), having done it for the concert, it was well worth the money, they got us right in and out, no sitting in traffic for a long time wait burning expensive gas, and we got to drink as much as we wanted, no dui's to worry about. The shuttle is a large passenger van, the ac wasn't running and the roads were a bit bumpy, this isn't a complaint just an fyi.. The Hotel was nice and clean, it isn't the Ritz or anything, our room was clean, the shower was clean and there was plenty of hot water. The AC in the rooms worked well(there is no AC in the hallways, they were a bit humid in August, this did not make any difference to us, again not a complaint, just an fyi), The staff was friendly. The hotel offers the same amenities any other hotel offers, there's an indoor pool, a free breakfast from 6-9, another convenience. There's a nice bar and grill right next door to the property, Its called G's, reasonably priced and the food is good(there's a 10% discount for hotel guests). So, i'm giving it a very good rating and yes, we would defiantly stay there again.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ToledoToledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn & Suites - Lake Orion/Auburn Hills

Property: Red Roof Inn & Suites - Lake Orion/Auburn Hills
Address: 2755 South Lapeer Road, Lake Orion, MI 48360 (Formerly Palace Inn Auburn Hills)
Region: United States > Michigan > Lake Orion
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lake Orion
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn & Suites - Lake Orion/Auburn Hills 2*
Number of rooms: 76
Official Description (provided by the hotel):
The Non-Smoking Red Roof Inn & Suites Lake Orion/Auburn Hills features spacious rooms equipped with free WiFi, microwave & refrigerator, and flat screen TVs. Enjoy free breakfast, fitness center, and indoor heated pool as part of your stay. The Palace of Auburn Hills and Olde World Canterbury Village are both within 5 miles of the Red Roof Inn & Suites Lake Orion/Auburn Hills. Many shopping and dining options are also convenient to the hotel. ... more   less 
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Also Known As:
Palace Hotel Lake Orion
Best Western Lake Orion
Lake Orion Best Western

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