My numerous problems with them are to much to go into. I will just touch base on the most troublesome and pure extortion that was put on me by them. We checked out 5 days early, for reasons I wont get into, (Not that I wouldn't say, just no sense in explaining it). They charged the 2 night s on my card, as I had wished to just pay cash and get out of there. But I let BRIAN talk me into charging the card. I left there, went straight down the road, and checked in Extended Stay of American in a KING SUITE with a kitchen and oh so clean, for $47 a day. The Palace charged me $63, plus tax. Then this is were is all goes from terrible to worse than imaginable. They had a hold on my DEBIT card for 1 full month of room rental at the Palace (well for 32 days of charges, more than a month) without, my knowledge, consent, signature or any idea. After about 2 hours after checking out, I called Brian and asked where was my money? The first few phone calls he was cordial, but yet arrogant, at the same time. To keep this short, after daily phone calls from me and my BANK, they finally lifted the hold, for the room I had paid for on Thursday, 4 full days after I checked out. My repeated calls always went to Brian, who I am sure likes me just as much as I do him, and there is no way to speak to Chris Asmar, the GM. He is very well guarded by his minions. So My money they held ON PURPOSE for 4 days, and Brian even got smart one day and said he could keep my money for as long as he wanted, up to even 72 hours. That's how you do folks on vacation here.Freeze their bank debit just to be nasty. AVOID THIS PLACE AT ALL COSTS!!! I am planning to order new debit cards, because they were so shady, am wondering what else they will do with my info. SCARY to think about, but it sure happens!
- Official Description (provided by the hotel):
- The Non-Smoking Red Roof Inn & Suites Lake Orion/Auburn Hills features spacious rooms equipped with free WiFi, microwave & refrigerator, and flat screen TVs. Enjoy free breakfast, fitness center, and indoor heated pool as part of your stay. The Palace of Auburn Hills and Olde World Canterbury Village are both within 5 miles of the Red Roof Inn & Suites Lake Orion/Auburn Hills. Many shopping and dining options are also convenient to the hotel. ... more less
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- Also Known As:
- Palace Hotel Lake Orion
- Best Western Lake Orion
- Lake Orion Best Western