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“It never let's me down!”

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Red Roof Inn & Suites - Lake Orion/Auburn Hills
Ranked #1 of 1 Hotels in Lake Orion
Ontario, Canada
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“It never let's me down!”
Reviewed 1 September 2014

I stay at this hotel any time I go to a concert at The Palace of Auburn Hills or at the DTE. The rooms are always clean, it's not excessively loud (guests pay attention to noise curfews), and there's a delicious hot breakfast each morning, I've used their shuttle service for concerts and the drivers were friendly and they get you there and back safely. The hotel staff is courteous and helpful. Another bonus is the restaurant next door; it's got decent food for the price. I recommend this hotel.

  • Stayed April 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ladyphoenixxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisRedRoof, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, 26 November 2014
ladyphoenixxx,

Thanks for your review! I'm glad that you enjoyed your stay. We look forward to having you as our guests again soon!

Christopher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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154 reviews from our community

Traveller rating
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    40
    19
    13
    25
See reviews for
49
34
8
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2014 via mobile

On arrival found Hotel is now a Red Roof Inn. Foyer and swimming pool at entrance initially duped me.
Huge noisy old ice machine 10ft from room door not good (ran all night). Room unclean, floor not vacuumed, biscuit crumbs over arm chair. Curtains stained and torn. Red wine stains in bath (I hope). Towels stained, and 1st face towel I picked up covered in make up. Was woken twice in the night by what sounded like women fighting in the corridor. Bed sheets were clean. Proximity to Auburn Palace and DTE music theatre was good. If I'd had more time I would have found another hotel as this place was pretty nasty. People need to write HONEST reviews (I read the some favourable reviews on here before booking, so thanks a lot TripAdvisor).

Stayed August 2014, travelled solo
Helpful?
1 Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisRedRoof, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, 26 November 2014
Fred B,

I want to thank you for taking the time to write us a review. I apologize for all of the issues you encountered during your stay, and want to assure you that they are not tolerable by myself or my staff. We are in the process of a full-scale renovation, and the lobby renovation, which is now complete, was our first project. Please call me at 248.391.2755 if you would be willing to stay with us again. I would like to discuss the issues you experienced, and set you up with a significant discount for a future stay you may be looking to have.

Christopher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lake Orion hotels

Lake Orion, Michigan
1 review
Reviewed 17 August 2014

clean bathrooms clean rooms friendly staff reasonable rates .we stayed 14 days and could not have had a better stay . staff was the best part of our visit treat you like family . pool area clean work out room close to good dining and shopping.

  • Stayed August 2014, travelled on business
    • Rooms
    • Service
Helpful?
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisRedRoof, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, 26 November 2014
Diana B,

We appreciate you taking time to leave us a review. We have made some adjustments to our 7+ night rates to make them even more affordable. We hope you consider staying with us the next time you are in the area.

Christopher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 10 August 2014 via mobile

One night stay for a concert at DTE. Friendly staff, the room was clean, and check in/out was easy. Used the shuttle and my only complaint would be the wait after the show. Definitely will return for future events in the area.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUSI S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisRedRoof, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, 26 November 2014
Susi S,

Thanks for your review! I'm glad to hear that you enjoyed your stay. We look forward to hosting you again soon.

Christopher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 August 2014 via mobile

I like the great rates. It has a heated pool with comfortable high end rooms. As a matter of fact. I live in area and stayed again just for fun to go swimming, have dinner and drinks next door restaurant.

Stayed August 2014, travelled with friends
Helpful?
Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisRedRoof, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, 26 November 2014
Jamie S,

Thanks for the review! We try to be as fair as possible with our rates so as to make our guests' experiences more affordable. Thanks for visiting us again, and we hope to have you as our guests again in the near future!

Christopher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

We only stayed for one night but on the morning of check-out, we were unable to take a hot shower. There was no hot water for the shower but there was hot water for the sink. I hope the matter was repaired for future guests.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank golfgirl629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisRedRoof, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, 26 November 2014
Golfgirl629,

First, I want to thank you for taking the time to leave us a review. I want to sincerely apologize for your inability to take a hot shower on the morning of your check-out. I believe that we were able to locate your reservation and room number, and we have addressed the issue. Please call me at 248.391.2755 the next time you are looking to make a reservation, and I will be more than happy to set you up with a nice rate as an apology for the inconvenience you experienced during your last stay.

Christopher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garner, North Carolina
1 review
Reviewed 28 July 2014

The staff was outstanding. Everyone was very friendly and helpful. In fact-the staff would be the reason I came back (to the hotel). The owners of the hotel need to invest in updating paint, linens and carpet. And I suggest adding or fixing the AC in the workout room.

Room Tip: Stay away from the front of the hotel, less noise in the back.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Penny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisRedRoof, General Manager at Red Roof Inn & Suites - Lake Orion/Auburn Hills, responded to this review, 26 November 2014
Penny R,

Thanks for your review! I'm glad to hear that you enjoyed our staff! We just completely repainted the lobby, and are now working on repainting the hallways before we begin with the guest rooms. All of our linens have been replaced and the carpet will be replaced soon, as well.

Thanks for letting us know about the issue with the AC in the fitness center. I will see to it that it is repaired immediately. We hope to have the opportunity to have you as our guests soon.

Christopher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn & Suites - Lake Orion/Auburn Hills

Property: Red Roof Inn & Suites - Lake Orion/Auburn Hills
Address: 2755 S Lapeer Rd, Lake Orion, MI 48360-2239 (Formerly Palace Inn Auburn Hills)
Region: United States > Michigan > Lake Orion
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lake Orion
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn & Suites - Lake Orion/Auburn Hills 2*
Number of rooms: 76
Official Description (provided by the hotel):
The Non-Smoking Red Roof Inn & Suites Lake Orion/Auburn Hills features spacious rooms equipped with free WiFi, microwave & refrigerator, and flat screen TVs. Enjoy free breakfast, fitness center, and indoor heated pool as part of your stay. The Palace of Auburn Hills and Olde World Canterbury Village are both within 5 miles of the Red Roof Inn & Suites Lake Orion/Auburn Hills. Many shopping and dining options are also convenient to the hotel. ... more   less 
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Also Known As:
Palace Hotel Lake Orion
Best Western Lake Orion
Lake Orion Best Western

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