Arrived Friday at 12:01 pm,(afternoon) and checked in and went to my room. I was going to my room to turn on heat and leave food for my daughter in which I did. Left hotel at 12:35 and returned at 4:00pm and all food in fridge and counter was completely gone and heat off. Reported it to front desk clerk and manager, they said we will get back to me tomorrow and even took my cell phone number. Lo and behold NO ONE CALLED, I went to front desk in evening and they wanted to offer me 2 dinners and 25.00 off my next stay. The restaurant has barely a staff and one night they lost a table of 20 co workers because the cook walked out. THEY have not been back or will be, due to the fact waiter took all orders and 5 got meals and informed the rest after 25 minutes NO COOK!!! Refused their offer, including 25.00 off next stay. WTH would I could back??? In the morning check out, clerk knew nothing and SAID I will get back to you in a hour. NEVER HAPPENED!! MY mistake to try them again after my 100.00 hair straighten was stolen on first visit. ENOUGH IS ENOUGH!!!! DON'T BE A VICTIM and STAY THERE!!!!!!
- Official Description (provided by the hotel):
- The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more less
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