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“Will never return” 1 of 5 bubbles
Review of Causeway Bay Lansing Hotel

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Causeway Bay Lansing Hotel
Ranked #16 of 25 Hotels in Lansing
Traverse City, Michigan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Will never return”
1 of 5 bubbles Reviewed 27 April 2014

Worst hotel experience in 20 years. Traveleled to Lansing for a dance competition. Hotel had many families and sports teams staying the weekend. A Total Combat MMA event was also hosted at the hotel. The MMA event patrons staying at the hotel turned the hotel into a night of drunken sloppiness and fighting. Hotel staff were completely overwhelmed and lost complete control of the hotel. Drunks were everywhere. A fight broke out in lobby bar and a hotel staff member pulled the fire alarm to break it up. This person should be fired for causing additional chaos and confusion. Hotel staff and security were totally incapable of establishing control. We will never stay at this hotel again and any family considering should think twice or at least should inquire with the property what other events will be at the hotel during your stay. If this hotel somehow beyond all reason allows another MMA event to be hosted by Total Combat or any other promoter I would suggest looking elsewhere.

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank FreqTrav13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review, 13 May 2014
Dear Frequent Travelers,

I am very sorry that your stay at the best western was a bad experience the worst you had in twenty years. Although it was a bad experience I do ask that you please reconsider and do come and stay with us again. Thank you so much for taking the time to take our servery out of your busy schedule. I thank you so much.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
    106
    86
    49
    40
    43
See reviews for
95
42
27
108
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
DETROIT
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 26 April 2014 via mobile

I have been in line to check in for 15 min so far with quite a line ahead of me. Still waiting.....so far....so slow.....will update with another review if we ever get to our room!!This line is moving extremely slow considering there is a sports event going g on here tonight.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank mamaof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review, 13 May 2014
Dear Guest,

I am very sorry about your long wait in check in, I do hope that despite the long wait that your stay was very pleasant and you had no complaints or that if any were you addressed them to our staff and they took very good care of you. Thank you for choosing to stay with us.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lansing hotels

New Smyrna Beach, Florida
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

I only spent a couple nights here but the staff has been exceptionally friendly starting with the night auditor that was on and greeted me Sunday, April 20 to the front desk staff the next day. The hotel itself is a huge place and obviously the owner has spent some serious money on upgrades and renovations. My room was perfect.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review, 13 May 2014
Dear Richard,

Thank you so much for the wonderful review and taking the time out of your busy schedule to do the review as well. We appreciate your business and will be expecting to see you again.

Thank You,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, United States
1 review
5 of 5 bubbles Reviewed 20 April 2014

no complaints! will stay again. most staff was nice and relateable. house keeping was not rude but was not engaging either. very quiet hotel and the amenities are great. check in was very very swift and kind

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Shave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review, 13 May 2014
Dear Shavae,

Thank you so much for the great review and we appreciate your business. We are very sorry about the housekeeping but we ask that u please don't let that change your mind of staying with us again.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 19 April 2014

The hotel was adequate but nothing to write home about. The dinner restaurant was disappointing but breakfast was good. The pool and hot tub are worth a visit. Lansing is unexpectedly quiet on a Sunday, with very little open, so I suggest visitors choose a different day of the week to stay.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review, 13 May 2014
Dear David,

Thank you so much for responding to our survey and I appreciate that you took the time to prepare a review for us. We hope to see you again in the near future.

Thank You,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit
Level Contributor
8 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 16 April 2014

I stayed here despite the bad reviews because it has a sauna. Truth is, never made it to the sauna. Front desk worker Melody was very nice and switched us to a king instead of two queens, despite the internet indicating it would cost more. The room had nice updates, no the tub wasn't marble, but it was $101 after all taxes, reasonable. No one was rude. Nothing was disgusting. Bed was wonderful. Yes, lots of pillows. The room heated up quick once we turned on the heat. We entered through back door with door key upon our late return and parking was very close to the door. We didn't make it to the pool/jacuzzi/sauna simply because we ran out of time. I would definitely stay there again Where else can you find a sauna at this rate in Lansing? Nowhere. ***Also I called and was told hot breakfast is included if you book on line but if you book directly, you have a choice to buy it/depends on your rate.

Room Tip: You can pay for 2 queens and switch to a king no extra charge- I suppose if room available.
See more room tips
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maetara313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review, 13 May 2014
Dear Mam,

Thank you so much for the wonderful review we have been working hard. I appreciate it as well as my staff. And most of all thank you so much for taking the time out to write a review for us. I am very sorry to hear that u were unable to enjoy our pool, sauna and hot tub, but i hope that the staff and i will see you again so you can enjoy the amenities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clovis, New Mexico
Level Contributor
2 reviews
4 of 5 bubbles Reviewed 6 April 2014

could not get much better, the staff was friendly, the facilities clean, breakfast was excellent, 2 of the 3 elevators were marked out of order in the morning but they worked just fine, the front desk did not know they were marked with a hand written sign, may have been the very large amount of kids there for some weekend games

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 854craigd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B W, Guest Services Rep at Causeway Bay Lansing Hotel, responded to this review, 7 April 2014
We're glad you enjoyed your stay. We will work on communication between the front desk staff and the rest of the hotel staff.

Thank you and come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Causeway Bay Lansing Hotel

Property: Causeway Bay Lansing Hotel
Address: 6820 S Cedar St # US, Lansing, MI 48911-6907 (Formerly Best Western)
Phone Number:
Region: United States > Michigan > Ingham County > Lansing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 25 Hotels in Lansing
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Causeway Bay Lansing Hotel 3*
Number of rooms: 300
Official Description (provided by the hotel):
The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more   less 
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