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“The staff makes this hotel”

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Quality Suites Hotel
Ranked #4 of 26 Hotels in Lansing
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 June 2014

As my Fiance pointed out to me, if this hotel was any other hotel the review would have been written days ago and it wouldn't have been a good one... so let's get the bad out of the way, it's a little outdated and the rooms were a little grungy. There was a dead bug flattened on the wall and our shower curtain was moldy, so I was a little put off from the place.

That being said.... Anything you asked of the staff they had a solution right away. Everyone was just great and by the end of the weekend any complaint from day one was a distant memory. I strongly suggest that you go for the hot breakfast if for no other reason then to start your morning off by experiencing the cook, Tom! I have never felt so welcomed to be at breakfast! The front desk was great, anything you needed they had, bowls, spoons, can opener, bottle opener, etc.

Everyone was really great and we will defiantly be looking for excuses to come back to Lansing!!

  • Stayed: June 2014, travelled as a couple
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1  Thank Cubby0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded 24 June 2014

Thank you for your review of your stay with us. We are very pleased to hear that, "everyone was great" and to read your very nice comments on our breakfast. We agree that people make all the difference. We have corrected the issue in your room, and are thrilled that you will look for reasons to come back to Lansing and stay with us!

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173 - 179 of 339 reviews

Reviewed 8 June 2014

This is one of the nicest hotels I've stayed in ever. The front desk clerk truly welcomed me. Yes, my rate included parking my car for the entire two weeks of my vacation. Yes, I could get an airport shuttle at 6:00 on a Sunday morning, and yes, the coffee would be ready before that--and even some breakfast! My suite was very well appointed with a comfortable bed and all other amenities, and wake-up call came promptly at 5:00. When I got down to the lobby at 5:15, not only was the coffee ready plus fruit, rolls, etc.; a real chef was at my service for bacon and eggs--lovely crisp bacon, perfectly scrambled real eggs. I finished in time to return to my suite for luggage and a smooth 10-minute trip to the airport. It was a PERFECT start to my vacation, much better than trying to get my act together at 5:00 AM and gambling on a taxi arriving on time or tugging my baggage from the long-term parking lot in the rain!

Room Tip: Note that the 2xx rooms are actually on lobby level...but there's an elevator handy to other lev...
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  • Stayed: June 2014, travelled solo
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3  Thank Barbara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded 13 June 2014

Barbara,

Thank you so much for telling the millions of Trip Advisor users how great your experience was at our hotel. We focus daily on executing the small things, so it adds up to one big A+ rating - and that's exactly what you gave us here.

When hotels combine value, with superb service and amenities as you described - it ALWAYS equals what every hotel wants, which is guest loyalty.

See you next time.

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Reviewed 13 May 2014 via mobile

I stayed at this hotel for a convention. They were great working out details with us and we received some good perks. Rooms are large with a suite room with 2nd TV, microwave and mini fridge. Inside courtyard area to eat and have cocktails .

  • Stayed: May 2014
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Thank bhoover724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded 21 May 2014

Thank you so much for your great comments while you attended a convention here in Lansing. Our long term guests are very important to us, and it's great to hear that we exceeded your expectations with our unique atrium for dining and drinks.

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Reviewed 11 May 2014

Were very impressed with this hotel. Beautiful lobby/atrium area with lots of conversational seating zones -- even a gazebo. It's all the things you are looking for in a place to stay: friendly, helpful staff; good breakfast; quiet, clean, comfortable, spacious rooms in an excellent location. Only minor complaint was a slightly noisy heating unit as it switched on and off.

  • Stayed: May 2014, travelled on business
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3  Thank BuckeyeChuckII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded 21 May 2014

We couldn't be happier that you we're very impressed with us and that our hotel "has all the things you are looking for". Adding quiet, clean, comfortable and we've got the essence of hospitality delivered. Thank you and we will see you next time you are in Lansing.

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Reviewed 28 April 2014

Clean, comfortable rooms with continental breakfast and free WiFi. Also a free cocktail and appetizers in the lounge. Friendly staff. What more do you want from a chain hotel?

My only minor issue was the slightly noisy AC unit as it switched on and off.

  • Stayed: April 2014, travelled as a couple
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3  Thank Wingman_Dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded 21 May 2014

Thank you for applauding our complimentary cocktails and appetizers. Although there is a significant cost to do this 365 nights per year, this unique amenity generates guest loyalty, which is far more important than just guest satisfaction. Our "friendly staff" awaits your next visit.

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Reviewed 16 April 2014

There is a reason they are a multiple Choice Hotels Platinum Award winner and most recently selected as the hotel of the year bearing the Quality nameplate. It is all true, from check in to check out they deliver the experience and hospitality to support the awards. They hotel is kept in pristine condition, the rooms are immaculate, the happy hour whip cream on the sundae and then the cooked to order breakfast is the cherry on top. We have stayed here 2 years in a row for a tournament in Lansing and will always look to stay here when we are in the area, even if the event might be a little further, so what. This place is worth it. KUDOS to the staff and managment for a continuous job well done!!!

  • Stayed: March 2014, travelled with family
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3  Thank bostonianc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded 17 April 2014

Couldn't feel any better than when a guest tells the world that we are "simply THE BEST". We are very proud of our Hotel of the Year Award and are thrilled that you feel that the hospitality we deliver supports the awards. We work very hard, every day, on the cleanliness and condition of this hotel and it's very rewarding to hear guests tell us we are continuously getting the job done. Thank you for the great review and we will see you next time!

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Reviewed 14 April 2014

My hospital volunteers organization, MAHA, comes to Quality Suites in Lansing, MI 4 times a year. We always look forward to the competent and friendly staff, the beautiful accommodations, comfortable meeting rooms, adequate exercise room, and pleasant breakfast room. What we always remember and look forward to is seeing and experiencing the friendly face of Tom, our cook. He is so much more than a cook - waiting on us as if we were in his own home. He always goes out of his way to serve. Kudos to Tom!!!!! We love you!

Room Tip: I have enjoyed the higher rooms which have a great view of the downstairs as you look over the balco...
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  • Stayed: April 2014, travelled on business
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3  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded 17 April 2014

Thank you Mary for the very nice review of our hotel. We love your group and look forward to each of your visits. We also appreciate your kind comments regarding Tom and the exceptional and sincere service he provides. I just showed him this review and he was all smiles! Thanks for the Kudos.

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Additional Information about Quality Suites Hotel

Address: 901 Delta Commerce Dr, Lansing, MI 48917-9772
Phone Number:
Region: United States > Michigan > Ingham County > Lansing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#1 Green Hotel in Lansing
#2 Romantic Hotel in Lansing
#3 Family Hotel in Lansing
#6 Business Hotel in Lansing
Price Range: £69 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites Hotel 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
The Quality Suites Hotel in Lansing has won the Hotel of the Year Award as well as six consecutive Platinum Awards from Choice Hotels International. First-class amenities include a complimentary continental breakfast or choose our award-winning hot breakfast option. The hotel also hosts an evening reception nightly from 5-7pm with complimentary beer, wine, and cocktails. All suites have two rooms and include a microwave, refrigerator, a sleeper sofa, and two televisions with 55 HD channels. Free high speed internet access is available throughout the hotel along with computer internet stations for guest use. The property also has a convenience store, sauna, and a complimentary airport shuttle van. ... more   less 
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Also Known As:
Quality Inn Lansing
Quality Hotel Lansing

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