Good location, easy on and off the highway. Facility is well maintained. I was less than impressed with the service I received. The front desk people were NOT rude, they just didn't care about what they were doing...I was so surprised to see them advertise than they'd won a platinum award for service...I never would have guessed it from my visit. Upon arrival, the girl and the front desk repeated all the information about social hour/breakfast and the facility. No enthusiasm here cuz it was clear that she'd given this "speel" hundreds of times before. I didn't like that she stressed "only 2 free drinks". Suite was smaller than I expected with a small fridge. No real kitchen area...terrible if you are travelling with children. There were 3 of us in this suite, at it was SMALL. Bathroom was tub/shower and toilet. Sink was outside in the bedroom...inconvient. Bed was good, view from my room was terrible, so I kept the drapes pulled while there. The first thing that struck me about this facility was the decor in the lobby/eating/meeting area. It was hideous. I don't know who decorated the place, but they clearly didn't know what they were doing. Believe me, I don't usually comment on such things, but the colours and layout of these areas offended my sensibilities. Evening reception: good selection of drinks. Food left a lot to be desired. I know they're only supposed to be snacks but...our night it was salsa, nachos and mozza sticks. The social hour started at 5 and we arrived at 5:10 and all the hot food was gone. When I inquired. the terse answer from the bartender was..More is coming out. I asked when...with no reply. I also asked if there was a dip (tomoto sauce) for the mozza sticks...again I received a rather terse response. It will come out when it's ready, it never did! Breakfast was cooked to order (sort of) the cook asked me what I wanted and everything had been pre-cooked except the eggs! The portions given were small and I had to asked twice for another sausage link...felt like the food was being rationed. Breakfast times were from 6 to 9...that's way too early for my liking...hey, I'm on vacation...why so early? Check out was at 11 (again, too early, what's wrong with noon?) I had gotten physically ill from the "free" breakfast and was too ill to leave the hotel room by 11:00. At 11:15 there was a loud knock at the door. When opened there was a VERY ANGRY LOOKING maid, with a clipboard...she didn't have to say a thing, her body language and facial expression said it all. My husband said, I was ill, and that's we'd be out of the room in 5 minutes. Now I travel a lot, and I know that most hotels give their patrons a grace period...The Sheraton chain gives you 1 hour grace...but obviously Quality Suites does not! Finally ready to check out, the front attendant asked about our stay. I said I had gotten ill, and that the air conditioner was so loud going on and off, that it got in the way of a good nite's sleep...the response...Oh, I'm sorry!.
Place doesn't have a swimming pool, just a hot tub, that I didn't find.
Business centre was a joke...2 computers that crashed a lot and no place to sit down...you had to stand to access the computers...what's with that?
Well, that's about it for this place. When returning to this area, I will stay across the street at the Residence Inn..
- Official Description (provided by the hotel):
- The Quality Suites Hotel in Lansing has won the Hotel of the Year Award as well as six consecutive Platinum Awards from Choice Hotels International. First-class amenities include a complimentary continental breakfast or choose our award-winning hot breakfast option. The hotel also hosts an evening reception nightly from 5-7pm with complimentary beer, wine, and cocktails. All suites have two rooms and include a microwave, refrigerator, a sleeper sofa, and two televisions with 55 HD channels. Free high speed internet access is available throughout the hotel along with computer internet stations for guest use. The property also has a convenience store, sauna, and a complimentary airport shuttle van. ... more less
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- Also Known As:
- Quality Inn Lansing
- Quality Hotel Lansing