I travel every week. Unfortunate things happen at hotels, but the way the hotel responds is the best indicator of how the stay turns out. In this the Lansing Radisson gets top marks. The hotel itself is in good condition and is pretty standard in terms of room size and amenities. It's very clean and pretty quiet sound wise. Meeting rooms are pretty standard hotel fare but the property is bright and welcoming. My room did not have a refrigerator or a microwave as many mid priced hotels have. Check in was easy and the desk personnel were extremely friendly and cheerful. After getting into my room, the mirrored closet doors fell off their track and came crashing towards me. Fortunately I caught them before they smashed on me or the wall. Within minutes of my call a very nice engineer came to help. Instead of inconveniencing me, he just took the doors out and had the situation fixed the next day while I was out. That was the right solution and I didn't even have to suggest it. The next night they were back in place and fully functional. And he brought me a refrigerator for my meds as a bonus for my trouble. The next morning there was a mixup on my room service order and I received someone else's. The waiter was back in less than 15 minutes with the correct order freshly made. Good job Jeremy! The restaurant staff was very helpful and friendly. They assisted me with my need to do carry out fast for lunch each day and made sure to include napkins and utensils which most places forget about. My meeting room was not opened on time one morning and I only had to go to the lobby to find someone with the keys to the kingdom. Other reviewers talk about the parking charges which are silly high for a city like Lansing. But the battery in my rental car was dead by the time I needed to leave and the valet immediately went to the garage and jumped the car. It took 10 minutes tops. Like I said, stuff happens. But this team should be commended for great attitudes and thoughtful solutions that serve the guest without question. I wish you were a Hilton property so I could make you a regular stop when I'm in Lansing.
- Official Description (provided by the hotel):
- Connected to the Lansing Center, the city's convention center, the Radisson Hotel Lansing is conveniently located in downtown Lansing, Michigan. Connected to the Lansing Center, the city's convention center, the Radisson Hotel Lansing is conveniently located in downtown Lansing, Michigan. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Lansing
- Lansing Radisson