NOTE: This review is from the perspective of a soccer parent
Ok, while many people give hotels a bad wrap for booking scores of pre-teen soccer/hockey/sports teams, this hotel went out of its way providing my family and other families on my son's soccer team excellent service:
1. They arranged for early check in on a weekend that was booked solid due to a large soccer tournament in Lansing.
2. They gave me a pet-friendly room so we could bring our small dog along.
3. They brought a rollaway bed into my room upon request.
4. They let our soccer team use the lounge and breakfast area to have a team lunch with food we brought in.
5. They kept the continental breakfast stocked with food, even though there were a ton of hungry soccer kids
6. They kept the towels stocked in the pool area, even though there were a ton of kids swimming.
Overall, given the hectic, crowded weekend where at least 50% of the customers were under the age of 10, the staff was outstanding.
As for the facility, overall, the hotel was clean, but felt small in public areas. The lobby area had a low ceiling, the pool area was small, the fitness room was small, the business center was small... though the rooms were a comfortable size with a nice bathroom, the room closet was small. Don't let the pictures fool you, objects in picture are smaller than they appear.
The continental breakfast consisted of three types of cereal, an assortment of baked goods, and one hot item per day (breakfast pizza one morning, and scrambled eggs/ham/cheese the other day). The OJ was tasty (not watered down) and the coffee was a nice brew and available all day.
The room consisted of two double beds, that were very comfortable with big fluffy pillows. The flat screen tv had a clear picture, and the room had free high speed internet via ethernet cable (no wireless). Our room had a microwave and refridgrator, but that was not standard in every room.
Overall, I would say that the hotel would be considered a kid friendly, place to stay in the greater Lansing, MI area.
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- Also Known As:
- Hampton Inn Lansing Hotel Lansing
- Lansing Hampton Inn