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“Fabulous hotel”

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Fairfield Inn & Suites Lansing West
Ranked #12 of 25 Hotels in Lansing
Certificate of Excellence
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Fabulous hotel”
Reviewed 4 November 2013 via mobile

This is one of my favorite hotels in Lansing. Always super clean rooms and facilities; and very comfortable beds. Front desk worker, Alex, was extremely friendly and hospitable. Breakfast is very good and the lady that is in charge of that is conscientious and friendly also.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Breezie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 reviews from our community

Traveller rating
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27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
grayslake, IL
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 October 2013

We stayed here as a few families on the way to see MSU play football. It was perfect. It wasn't too far, about a 10 minute drive there. It was a clean hotel, had been renovated recently and it was comfortable. The pool was just the perfect entertainment for the kids ages 10 and 13.
Breakfast was good too. JIm, who helped us check in made things perfect! He also made it easy for our two families to have dinner together by using the common room in the evening. I would recommend this hotel to my friends and I would stay here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank zimmdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
107 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 October 2013

Like other reviewers, I had a wonderful check-in experience. Jim was very friendly and was genuine in his interest in making it a good stay. The room was clean, comfortable and similar to other Fairfield Inns. Overall, a nice travel experience.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tptn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
790 reviews
564 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
Reviewed 17 September 2013

We stayed one night on a recent road trip. Check in was very pleasant and Jim was more than helpful. We were upgraded to a larger room which has a separate sitting area which was welcome. There was only one TV in the room but it could be swiveled as needed. There was a small table that could hold a laptop nicely in the sitting area and it was easy to move it to in front of the sofa or in front of the chair as needed. The bedroom area had plenty of space to walk around - I have stayed in rooms of this type at other FFIs and there hasn't been as much space. The AC was a wall unit and it had a digital display that didn't light up so I was uncertain what temperature I had it set at. I never felt cool enough. The bed was very soft and uncomfortable and our sleep wasn't the best. I have been told the hotel will be replacing the beds next year. The bathroom was fine and the countertop was long and spacious. Breakfast was typical for an FFI. The coffee I got was luke warm and very week - I boosted it with some instant. They had Greek yogurt and some lovely granola for breakfast in addition to the waffles, sausage patties and scrambled eggs.
Checkout was pleasant - I pointed out the issues with the bed and that it needed to be replaced soon and the front desk staff was receptive. I probably will not return until I know new beds are in place. It would also be great if the air conditioning units had working displays.

Room Tip: Ensure the room you are given has a newer bed.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGoingGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Lansing West, responded to this review, 19 September 2013
Dear AGoingGal,
Thank you for taking the time to review the Fairfield Inn Lansing West. Please accept my apology that your stay was less than perfect. I'm sorry that your A/C unit didn't function properly and that the coffee at breakfast wasn't hot. Your feedback is important to us and I will discuss your concerns with my staff for immediate action. We hope with our efforts to improve you will give us another opportunity to impress you.

Sincerely,
Stephen N.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shawnee, Oklahoma
Level Contributor
326 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 17 September 2013

Wonderful location with easy access to highways and downtown. Friendly staff.

Quiet and comfortable. King with micro/fridge/4C coffee maker. Large bathroom. Great Internet connection and good desk.

Definitely recommend this one.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhDNana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
Reviewed 18 August 2013

Stayed 2 nights for a business trip. Staff were excellent and cared about customer service. Hotel was clean and comfortable. Breakfast was standard, just as good as you get in a comparable hotel. Would stay there again.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WashDCTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 August 2013

We stopped here overnight on our way to Chicago. Hotel is a short drive from Hwy 69. Friendly staff, quick check in and clean room. Nice pool although we did not use it.
Basic breakfast of waffles, bagels, cereal and yogurt gave us a good start to our day.
Would stay here again

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kluvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Lansing West

Property: Fairfield Inn & Suites Lansing West
Address: 810 Delta Commerce Dr, Lansing, MI 48917-8701 (Formerly Fairfield Inn Lansing West)
Region: United States > Michigan > Ingham County > Lansing
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Lansing
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Lansing West 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The newly renovated Fairfield Inn Lansing West hotel is located in Lansing, MI a short distance from the Lansing Capital Airport. Our hotel is your ideal stay near the Michigan State University, the Michigan State Capitol, and McLaren Greater Lansing Hospital. This Marriott hotel is only minutes away from popular Lansing attractions and events, Michigan State Basketball games, Michigan State football's Spartan Stadium, Impressions 5 Science Museum, Common Ground Music Festival and the Lansing Lugnuts at Cooley Law School Stadium. Our hotel provides guests with the ideal visit to Lansing. We include all of the modern amenities such as free internet, a complimentary breakfast buffet, on-site laundry, a fitness center, indoor pool, and a business center. Whether you are traveling for business or leisure, our hotel will provide you with the ideal Lansing, MI experience. ... more   less 
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Also Known As:
Fairfield Inn Lansing West Hotel Lansing
Fairfield Lansing
Lansing Fairfield Inn

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